Forum

Thread tagged as: Problem

Error Dialog does not show our Branding

For some reason we cannot connect to our perch database at the moment. This may be a problem at the hosting service. I'm working on this part of the issue

Unfortunately this problem results in an Error dialog that does not include our branding. What appears is a Perch branded dialog. Can you either remove the references to Perch or put our custom branding on the dialog?

The dialog says

Perch logo

Perch could not connect to the database

Please check that the access details specified in config.php are correct

Thanks

Stefan Youngs

Stefan Youngs 0 points

  • 5 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

If Perch cannot connect to the database then Perch cannot retrieve your preferences or information regarding branding, that information is stored in the database.

Understood...

Could you not provide a generic non Perch branded dialog?

No Perch logo

Could not connect to the database Please check that the access details specified in config.php are correct

Drew McLellan

Drew McLellan 2638 points
Perch Support

We don't have an option for that currently, no.