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Thread tagged as: Problem

Email form submission issue

Hi,

New site has a contact form using the Forms App. Submissions are stored correctly, and I receive a confirmation email as well, as expected using the "Send responsive via Email" options. The issue is that the client doesn't receive any of these emails when their email address (with the same domain name as the website) is used to receive the form submissions. Any other emails addresses that aren't of the same domain name do receive the submissions.

The client has their own in-house mail server and there are no hosting accounts setup on the web site server.

Thanks!

Franz Neumann

Franz Neumann 0 points

  • 4 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

Sounds like a mail routing issue on the server. If Perch is sending some emails, emails can be sent so you'll need to speak to the host.