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Thread tagged as: Problem

Clicking Assets in sidebar results in empty page...

So when i click to access the assets in the sidebar I do not get any content/assets listed, just a white space. the left menu and top menu still show, so not a complete PHP failure but no assets are show. It says listing assets but none are show. Any ideas?

Diagnostics below.

Perch Runway: 3.1.1
Production mode: Production (100)
Installed apps: content (3.1.1), assets (3.1.1), categories (3.1.1)
DB driver: PDO
DB tables: perch2_backup_plans (1), perch2_backup_resources (2695), perch2_backup_runs (52059), perch2_categories (0), perch2_category_counts (0), perch2_category_sets (0), perch2_collection_index (4337), perch2_collection_items (728), perch2_collection_revisions (241), perch2_collections (5), perch2_content_index (34678), perch2_content_items (4309), perch2_content_locks (0), perch2_content_regions (1647), perch2_events (1), perch2_events_categories (0), perch2_events_to_categories (0), perch2_jw_activity_log_actions (453), perch2_menu_items (16), perch2_navigation (3), perch2_navigation_pages (206), perch2_page_routes (3), perch2_page_templates (31), perch2_pages (246), perch2_resource_log (9560), perch2_resource_tags (1), perch2_resources (4732), perch2_resources_to_tags (2), perch2_scheduled_tasks (28486), perch2_settings (36), perch2_user_passwords (1), perch2_user_privileges (32), perch2_user_role_buckets (0), perch2_user_role_privileges (48), perch2_user_roles (2), perch2_users (4)
Users: 4
App runtimes:
<?php
    $apps_list = [];
Scheduled tasks for Backup: plan_1 (10 mins)
Editor plug-ins:
H1: b3a82858e7c8bb18cb4fe5049ddd4932
L1: 1108c7af09838636d3695ce00187daf9
F1: 3b606135b33e6a102526838f4152a807
headerColour: #fc5d20
content_singlePageEdit: 0
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.8.13: done
headerScheme: dark
update_runway_2.8.13: done
latest_version:
on_sale_version:
perch_events_update: 1.8
dashboard: 1
hide_pwd_reset: 0
content_hideNonEditableRegions: 1
content_frontend_edit: 0
logoPath: /cms/resources/logo-amasci-perch-orange.png
jw_activity_log_prune_time: 30
update_runway_2.8.14: done
update_runway_2.8.18: done
update_runway_2.8.21: done
update_runway_2.8.24: done
update_runway_2.8.29: done
update_runway_2.8.31: done
update_runway_2.8.34: done
update_runway_3.0.6: done
update_runway_3.0.7: done
update_runway_3.0.13: done
sidebar_back_link: 1
keyboardShortcuts: 1
content_skip_region_list: 1
assets_restrict_buckets: 1
siteOffline: 0
update_runway_3.1.1: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_SCHEDULE_SECRET: 7WZqNdApjDBpJAwB
PERCH_SITEPATH: /home/geomatrix/public_html
PERCH_DB_USERNAME: geomatrix-db
PERCH_DB_DATABASE: geomatrix
PERCH_DB_SERVER: localhost
PERCH_DB_PREFIX: perch2_
PERCH_YOUTUBE_API_KEY: AIzaSyBYdNcBS7PGgqSilCkX7JWE0c5js9y_Rj8
PERCH_SSL: 1
PERCH_EMAIL_FROM: info@amasci.co.uk
PERCH_EMAIL_FROM_NAME: Terry Upton
PERCH_LOGINPATH: /cms
PERCH_PATH: /home/geomatrix/public_html/cms
PERCH_CORE: /home/geomatrix/public_html/cms/core
PERCH_RESFILEPATH: /home/geomatrix/public_html/cms/resources
PERCH_RESPATH: /cms/resources
PERCH_HTML5: 1
PERCH_RWD: 1
PERCH_TZ: UTC
PERCH_UNDO_BUFFER: 3
PERCH_GMAPS_API_KEY: AIzaSyA5JIjZPhN23xqRHHGbMu2SOI_q3Qhf88c
PERCH_IMAGE_LIB: imagick
PERCH_RUNWAY: 1
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_ASSET_VERSION: 8255e4c4a367cfa3e2bd
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/geomatrix/public_html/cms/templates
PERCH_TEMPLATE_FILTERS:
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_XHTML_MARKUP:
PERCH_HTML_ENTITIES:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_DEFAULT_BUCKET: default
PERCH_TRANSLATION_ASSIST:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_PRIV_ASSIST:
PERCH_CUSTOM_EDITOR_CONFIGS:
PERCH_ENABLE_EXIF: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown
Hosting settings
PHP: 7.0.28
Zend: 3.0.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $
MySQL server: 5.5.5-10.1.32-MariaDB
Free disk space: 284.00 GB
Extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, imagick, calendar, ctype, curl, dom, fileinfo, ftp, gd, iconv, imap, json, mbstring, mcrypt, mysqlnd, PDO, Phar, posix, SimpleXML, sockets, sqlite3, tokenizer, xml, xmlwriter, xsl, zip, mysqli, pdo_mysql, pdo_sqlite, wddx, xmlreader
GD: Yes
ImageMagick: Yes
PHP max upload size: 100M
PHP max form post size: 100M
PHP memory limit: 512M
Total max uploadable file size: 100M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
CONTEXT_DOCUMENT_ROOT: /home/geomatrix/public_html
DOCUMENT_ROOT: /home/geomatrix/public_html
GATEWAY_INTERFACE: CGI/1.1
HTTPS: on
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
HTTP_ACCEPT_ENCODING: gzip, deflate, br
HTTP_ACCEPT_LANGUAGE: en-GB,en-US;q=0.9,en;q=0.8
HTTP_CONNECTION: keep-alive
HTTP_COOKIE: _ga=GA1.3.2069297907.1514739604; cmsa=1; _gid=GA1.3.1691777362.1522758446; PHPSESSID=177dtgqc5gp8poavfl52bipi63
HTTP_HOST: www.geomatrix.co.uk
HTTP_REFERER: https://www.geomatrix.co.uk/cms/core/settings/diagnostics/
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
HTTP_X_HTTPS: 1
PATH: /bin:/usr/bin
PHP_INI_SCAN_DIR: /opt/cpanel/ea-php70/root/etc:/opt/cpanel/ea-php70/root/etc/php.d:.
QUERY_STRING: extended
REDIRECT_STATUS: 200
REMOTE_ADDR: 81.133.44.91
REMOTE_PORT: 36345
REQUEST_METHOD: GET
REQUEST_SCHEME: https
REQUEST_URI: /cms/core/settings/diagnostics/?extended
SCRIPT_FILENAME: /home/geomatrix/public_html/cms/core/settings/diagnostics/index.php
SCRIPT_NAME: /cms/core/settings/diagnostics/index.php
SCRIPT_URI: https://www.geomatrix.co.uk/cms/core/settings/diagnostics/
SCRIPT_URL: /cms/core/settings/diagnostics/
SERVER_ADDR: 217.19.241.95
SERVER_ADMIN: webmaster@geomatrix.co.uk
SERVER_NAME: www.geomatrix.co.uk
SERVER_PORT: 443
SERVER_PROTOCOL: HTTP/1.1
SERVER_SOFTWARE: Apache
SSL_TLS_SNI: www.geomatrix.co.uk
UNIQUE_ID: WsN3GjNozMAekxVBeV63nQAAAAQ
PHP_SELF: /cms/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1522759450.6925
REQUEST_TIME: 1522759450
Terry Upton

Terry Upton 0 points

  • 3 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

Do you get anything in the error log?

Where would I find the error log?

Drew McLellan

Drew McLellan 2638 points
Perch Support

This article has some steps that should help you find your error log:

https://www.smashingmagazine.com/2011/11/a-guide-to-php-error-messages-for-designers/