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Thread tagged as: Question, Problem, Shop

Create a category set for your products - Problem

I don't seem to be able to get this to work. All the others in the Shop dashboard are ticked green, only this one, regardless of how I save a set in categories will not work.

I am missing something simple, anyone else had this problem?

Matthew Owen

Matthew Owen 0 points

  • 3 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

We would need to see your Diagnostics Report, also step by step details of what you are doing in order to help.

Perch information

    Perch: 3.0.4
    Production mode: Production (100)
    Installed apps: content (3.0.4), assets (3.0.4), categories (3.0.4), perch_events (1.9.5), perch_forms (1.9), perch_shop_orders (1.2), perch_shop_products (1.2), perch_shop (1.2), perch_members (1.6.1)
    DB driver: PDO
    DB tables: perch3_categories (0), perch3_category_counts (0), perch3_category_sets (1), perch3_content_index (0), perch3_content_items (0), perch3_content_regions (0), perch3_events (0), perch3_events_categories (0), perch3_events_to_categories (0), perch3_forms (0), perch3_forms_responses (0), perch3_members (0), perch3_members_forms (0), perch3_members_member_tags (0), perch3_members_sessions (0), perch3_members_tags (0), perch3_menu_items (14), perch3_navigation (0), perch3_navigation_pages (0), perch3_page_templates (0), perch3_pages (0), perch3_resource_log (2), perch3_resource_tags (0), perch3_resources (2), perch3_resources_to_tags (0), perch3_settings (29), perch3_shop_addresses (0), perch3_shop_admin_index (30), perch3_shop_brands (1), perch3_shop_cart (9), perch3_shop_cart_data (0), perch3_shop_cart_items (0), perch3_shop_countries (250), perch3_shop_currencies (152), perch3_shop_customers (0), perch3_shop_emails (1), perch3_shop_index (11), perch3_shop_option_values (0), perch3_shop_options (0), perch3_shop_order_items (0), perch3_shop_order_promotions (0), perch3_shop_order_statuses (9), perch3_shop_orders (0), perch3_shop_orders_meta (1), perch3_shop_product_files (0), perch3_shop_product_option_values (0), perch3_shop_product_options (0), perch3_shop_product_tags (0), perch3_shop_products (0), perch3_shop_promotions (0), perch3_shop_sales (0), perch3_shop_search (0), perch3_shop_shipping_zone_countries (0), perch3_shop_shipping_zones (1), perch3_shop_shippings (1), perch3_shop_tax_exhibits (0), perch3_shop_tax_group_rates (1), perch3_shop_tax_groups (1), perch3_shop_tax_locations (1), perch3_shop_tax_rates (1), perch3_shop_variants (0), perch3_user_passwords (0), perch3_user_privileges (73), perch3_user_role_privileges (2), perch3_user_roles (2), perch3_users (1)
    Users: 1
    App runtimes:

    <?php
        $apps_list = [ 
            'perch_events',
            'perch_members',
            'perch_shop',
            'perch_forms',
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    Editor plug-ins:
    H1: 9b6663a1dce7c227474c395bf283281b
    L1: f3e179a16300920e3b23db2f0f83d350
    F1: 0c66c2e1f82f9e0b7617b2cb8270f2c7
    headerColour: #0064b1
    content_singlePageEdit: 1
    helpURL:
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    hideBranding: 1
    content_collapseList: 1
    lang: de-de
    installedAt: 3.0
    update_3.0: done
    latest_version:
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    dashboard: 0
    hide_pwd_reset: 0
    content_hideNonEditableRegions: 0
    content_frontend_edit: 0
    logoPath: /perch/resources/logo-cms.jpg
    perch_events_update: 1.8
    perch_events_detail_url: /events/event.php?s={eventSlug}
    perch_shop_update: 1.2
    perch_members_login_page: /members/login.php?r={returnURL}
    perch_shop_price_tax_mode: inc
    perch_shop_site_url: https://
    perch_shop_product_url: /shop/products/{slug}
    perch_shop_default_currency: 44
    perch_shop_reporting_currency: 44
    perch_shop_invoice_number_format: Invoice%d
    perch_members_update: 1.4
    update_3.0.4: done
    PERCH_DEVELOPMENT: 10
    PERCH_STAGING: 50
    PERCH_PRODUCTION: 100
    PERCH_DB_USERNAME: rs9694web2sql5
    PERCH_DB_SERVER: r2web6.masterlogin.de
    PERCH_DB_DATABASE: rs9694web2sql5db1
    PERCH_DB_PREFIX: perch3_
    PERCH_TZ: UTC
    PERCH_EMAIL_FROM: iphone@sdb-grafik.de
    PERCH_EMAIL_FROM_NAME: Matthew Owen
    PERCH_LOGINPATH: /perch
    PERCH_PATH: /opt/users/www/rs9694web2/html/lfgi/perch
    PERCH_CORE: /opt/users/www/rs9694web2/html/lfgi/perch/core
    PERCH_RESFILEPATH: /opt/users/www/rs9694web2/html/lfgi/perch/resources
    PERCH_RESPATH: /perch/resources
    PERCH_FEATHERS: 1
    PERCH_HTML5: 1
    PERCH_RUNWAY:
    PERCH_ERROR_MODE: DIE
    PERCH_DATE_LONG: %d %B %Y
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    PERCH_XHTML_MARKUP:
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    PERCH_HTML_ENTITIES:
    PERCH_SSL:
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    PERCH_PARANOID:
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    PERCH_TRANSLATION_ASSIST:
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    PERCH_MAX_FAILED_LOGINS: 10
    PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
    PERCH_VERIFY_UPLOADS:
    PERCH_PRIV_ASSIST:
    PERCH_AUTH_PLUGIN:
    PERCH_DB_CHARSET: utf8
    PERCH_DB_PORT:
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    PERCH_APPS_EDITOR_PLUGIN: markitup
    PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown

Hosting settings

    PHP: 7.0.14
    Zend: 3.0.0
    OS: Linux
    SAPI: cgi-fcgi
    Safe mode: not detected
    MySQL client: mysqlnd 5.0.12-dev - 20150407 - $Id: 241ae00989d1995ffcbbf63d579943635faf9972 $
    MySQL server: 5.5.5-10.1.17-MariaDB
    Free disk space: 29.33 GB
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    GD: Yes
    ImageMagick: No
    PHP max upload size: 32M
    PHP max form post size: 32M
    PHP memory limit: 64M
    Total max uploadable file size: 32M
    Resource folder writeable: Yes
    Session timeout: 24 minutes
    Native JSON: Yes
    Filter functions: Yes
    Transliteration functions: Yes
    PHP_FCGI_MAX_REQUESTS: 10000
    PATH: /sbin:/bin
    PHPRC: /opt/users/www/php/lfgi.kulturschmiede.de/
    PWD: /opt/users/www/php/lfgi.kulturschmiede.de
    SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
    REQUEST_URI: /perch/core/settings/diagnostics/?extended
    QUERY_STRING: extended
    REQUEST_METHOD: GET
    SERVER_PROTOCOL: HTTP/1.1
    GATEWAY_INTERFACE: CGI/1.1
    REMOTE_PORT: 57414
    SCRIPT_FILENAME: /opt/users/www/rs9694web2/html/lfgi/perch/core/settings/diagnostics/index.php
    SERVER_ADMIN: Iphone@sdb-grafik.de
    CONTEXT_DOCUMENT_ROOT: /opt/users/www/rs9694web2/html/lfgi
    REQUEST_SCHEME: http
    DOCUMENT_ROOT: /opt/users/www/rs9694web2/html/lfgi
    REMOTE_ADDR: 91.19.244.138
    SERVER_PORT: 80
    SERVER_ADDR: 95.129.51.181
    SERVER_NAME: lfgi.kulturschmiede.de
    SERVER_SOFTWARE: Apache/2.4.20 (Unix) OpenSSL/1.0.1t mod_fcgid/2.3.9
    LD_LIBRARY_PATH: /opt/apache-2.4/lib
    HTTP_UPGRADE_INSECURE_REQUESTS: 1
    HTTP_CONNECTION: close
    HTTP_COOKIE: PHPSESSID=cf8456ca3f6e5e6a7167e2859e6c010d; cmsa=1
    HTTP_REFERER: http://lfgi.kulturschmiede.de/perch/core/settings/diagnostics/
    HTTP_ACCEPT_ENCODING: gzip, deflate
    HTTP_ACCEPT_LANGUAGE: de,en-US;q=0.7,en;q=0.3
    HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
    HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:53.0) Gecko/20100101 Firefox/53.0
    HTTP_HOST: lfgi.kulturschmiede.de
    WHITELIST_BOTS: false
    WHITELIST_UA: false
    FCGI_ROLE: RESPONDER
    PHP_SELF: /perch/core/settings/diagnostics/index.php
    REQUEST_TIME_FLOAT: 1494513980.2816
    REQUEST_TIME: 1494513980

I am setting up the shop environment as per documentation and check points in perch backend.

Drew McLellan

Drew McLellan 2638 points
Perch Support

Have you added a category set called Products?

P K

P K 0 points

Yep, I had this problem. Documentation for shop installation suggests "a good name might be Products" but actually if you choose another name for your set, you won't get green tick.

Super thanks PK! Everything working fine now.