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Thread tagged as: Problem, Installation, Runway

Setup errors at create account

I am installing Runway on a new VPS for staging. Setup runs and the database tables are created but when I get to /perch/setup/account/ I get a blank screen in Safari or in Chrome HTTP ERROR 500

Any idea please?

Greg Riley

Greg Riley 1 points

  • 1 year ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

What is in your error log?

Which error log please? I have WHM and cPanel.

I would still be interested in which error log I should be looking in as I have fixed the problem but have no idea why.

I went to EasyApache in WHM and installed PHP 7.2 and various modules as listed on https://grabaperch.com/download. changed domain to use 7.2 instead of 7.0 tried install and it now works.

Thanks for help

Drew McLellan

Drew McLellan 2638 points
Perch Support

If you're getting an HTTP 500 status, the corresponding error will be in your web server's error log. The location of that depends entirely on your server, but you should be able to find it through your control panel.