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Thread tagged as: Problem, Configuration

Emails not sending

Hi,

I've set up Perch Shop and I'm having issues with the sending of the emails. I've sent test emails and also do not work. With the test email, it's said that the email has been sent successfully but nothing is recieved.

I've gone through the email configuration document and this just times out before the email gets sent.

Diagnostics below


Perch: 3.1.1 Production mode: Production (100) Installed apps: content (3.1.1), assets (3.1.1), categories (3.1.1), perch_blog (5.6.1), perch_shop_orders (1.2.5), perch_shop_products (1.2.5), perch_shop (1.2.5), perch_members (1.6.2) DB driver: PDO DB tables: perch3_blog_authors (1), perch3_blog_comments (0), perch3_blog_index (132), perch3_blog_posts (3), perch3_blog_posts_to_tags (0), perch3_blog_sections (1), perch3_blog_tags (0), perch3_blog_webmention_queue (0), perch3_blogs (1), perch3_categories (2), perch3_category_counts (0), perch3_category_sets (2), perch3_content_index (1843), perch3_content_items (108), perch3_content_regions (16), perch3_members (7), perch3_members_forms (2), perch3_members_member_tags (0), perch3_members_sessions (1), perch3_members_tags (2), perch3_menu_items (13), perch3_navigation (0), perch3_navigation_pages (0), perch3_page_templates (1), perch3_pages (14), perch3_resource_log (1026), perch3_resource_tags (0), perch3_resources (407), perch3_resources_to_tags (0), perch3_settings (42), perch3_shop_addresses (68), perch3_shop_admin_index (122), perch3_shop_brands (1), perch3_shop_cart (12795), perch3_shop_cart_data (84), perch3_shop_cart_items (28), perch3_shop_countries (250), perch3_shop_currencies (152), perch3_shop_customers (10), perch3_shop_emails (2), perch3_shop_index (825), perch3_shop_option_values (0), perch3_shop_options (0), perch3_shop_order_items (26), perch3_shop_order_promotions (0), perch3_shop_order_statuses (9), perch3_shop_orders (13), perch3_shop_orders_meta (1), perch3_shop_product_files (0), perch3_shop_product_option_values (0), perch3_shop_product_options (0), perch3_shop_product_tags (0), perch3_shop_products (16), perch3_shop_promotions (0), perch3_shop_sales (0), perch3_shop_search (16), perch3_shop_shipping_zone_countries (1), perch3_shop_shipping_zones (1), perch3_shop_shippings (4), perch3_shop_tax_exhibits (28), perch3_shop_tax_group_rates (1), perch3_shop_tax_groups (1), perch3_shop_tax_locations (1), perch3_shop_tax_rates (1), perch3_shop_variants (0), perch3_user_passwords (1), perch3_user_privileges (76), perch3_user_role_privileges (2), perch3_user_roles (2), perch3_users (1) Users: 1 App runtimes: <?php $apps_list = [ 'perch_blog', 'perch_members', 'perch_shop', ]; Scheduled tasks for perch_blog: delete_spam_comments (1440 mins), publish_posts (1 mins), process_webmentions (1 mins) Editor plug-ins: H1: db33dca29a7603f9def607b3b42078f8 L1: 89628fba18b92a489a843f44574a757b F1: 3b606135b33e6a102526838f4152a807 headerColour: #ffffff content_singlePageEdit: 1 helpURL: siteURL: / hideBranding: 1 content_collapseList: 1 lang: en-gb installedAt: 3.0.12 update_3.0.12: done latest_version: on_sale_version: perch_shop_update: 1.2.5 headerScheme: light perch_shop_price_tax_mode: inc perch_shop_site_url: https://www.designeroutdoorlighting.co.uk perch_shop_product_url: product/{slug} perch_shop_default_currency: 47 perch_shop_reporting_currency: 47 perch_shop_invoice_number_format: Invoice%d perch_members_login_page: login.php?r={returnURL} perch_blog_site_name: perch_blog_post_url: post.php?s={postSlug} perch_blog_slug_format: %Y-%m-%d-{postTitle} perch_blog_akismet_key: perch_blog_max_spam_days: 0 dashboard: 1 sidebar_back_link: 0 hide_pwd_reset: 0 keyboardShortcuts: 0 content_hideNonEditableRegions: 0 content_frontend_edit: 0 content_skip_region_list: 0 assets_restrict_buckets: 0 perch_blog_comment_notify: 0 perch_blog_webmention_tx: 0 perch_blog_webmention_rx: 0 perch_blog_update: 5.6 perch_members_update: 1.4 logoPath: /files/logo2x.png update_3.0.14: done update_3.1.1: done PERCH_DEVELOPMENT: 10 PERCH_STAGING: 50 PERCH_PRODUCTION: 100 PERCH_DB_USERNAME: designerlighting PERCH_DB_SERVER: 213.171.200.97 PERCH_DB_DATABASE: outdoorlighting PERCH_DB_PREFIX: perch3_ PERCH_TZ: UTC PERCH_EMAIL_FROM: jade@picseli.co.uk PERCH_EMAIL_FROM_NAME: Jade Marling PERCH_LOGINPATH: /admin PERCH_PATH: /home/hp3-linc4-nfs1-w/935/1669935/user/htdocs/admin PERCH_CORE: /home/hp3-linc4-nfs1-w/935/1669935/user/htdocs/admin/core PERCH_RESFILEPATH: /home/hp3-linc4-nfs1-w/935/1669935/user/htdocs/files PERCH_RESPATH: /files PERCH_HTML5: 1 PERCH_RUNWAY: PERCH_ERROR_MODE: DIE PERCH_DATE_LONG: %d %B %Y PERCH_DATE_SHORT: %d %b %Y PERCH_TIME_SHORT: %H:%M PERCH_TIME_LONG: %H:%M:%S PERCH_RUNWAY_ROUTED: PERCH_STRONG_PASSWORDS: PERCH_ASSET_VERSION: 8255e4c4a367cfa3e2bd PERCH_DEBUG: PERCH_PREVIEW_ARG: preview PERCH_TEMPLATE_PATH: /home/hp3-linc4-nfs1-w/935/1669935/user/htdocs/admin/templates PERCH_TEMPLATE_FILTERS: PERCH_DEFAULT_DOC: index.php PERCH_DEFAULT_EXT: .php PERCH_PRODUCTION_MODE: 100 PERCH_XHTML_MARKUP: PERCH_RWD: 1 PERCH_HTML_ENTITIES: PERCH_SSL: PERCH_STRIPSLASHES: PERCH_PROGRESSIVE_FLUSH: 1 PERCH_PARANOID: PERCH_FORCE_SECURE_COOKIES: PERCH_DEFAULT_BUCKET: default PERCH_TRANSLATION_ASSIST: PERCH_PASSWORD_MIN_LENGTH: 6 PERCH_MAX_FAILED_LOGINS: 10 PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR PERCH_VERIFY_UPLOADS: PERCH_PRIV_ASSIST: PERCH_CUSTOM_EDITOR_CONFIGS: PERCH_ENABLE_EXIF: 1 PERCH_AUTH_PLUGIN: PERCH_DB_CHARSET: utf8 PERCH_DB_PORT: PERCH_DB_SOCKET: PERCH_SHOP_VERSION: 1.2.5 PERCH_APPS_EDITOR_PLUGIN: markitup PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown Hosting settings PHP: 7.0.30 Zend: 3.0.0 OS: Linux SAPI: cgi-fcgi Safe mode: not detected MySQL client: 5.5.56-MariaDB MySQL server: 5.6.40-log Free disk space: 75.47 GB Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, bz2, calendar, ctype, curl, hash, fileinfo, filter, ftp, gettext, gmp, SPL, iconv, intl, pcntl, session, standard, posix, readline, Reflection, Phar, shmop, SimpleXML, sockets, mbstring, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, cgi-fcgi, bcmath, dba, dom, gd, imap, json, ldap, exif, mcrypt, memcached, mysqli, odbc, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, pspell, snmp, soap, tidy, xmlreader, xmlrpc, xmlwriter, xsl, zip, ionCube Loader GD: Yes ImageMagick: No PHP max upload size: 20M PHP max form post size: 20M PHP memory limit: 128M Total max uploadable file size: 20M Resource folder writeable: Yes Session timeout: 24 minutes Native JSON: Yes Filter functions: Yes Transliteration functions: Yes PATH: /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin PWD: /var/www/fcgi PHP_FCGI_MAX_REQUESTS: 100 ORIG_SCRIPT_NAME: /fcgi-bin/php70-cgi ORIG_PATH_TRANSLATED: /home/hp3-linc4-nfs1-w/935/1669935/user/htdocs/admin/core/settings/diagnostics/index.php ORIG_PATH_INFO: /admin/core/settings/diagnostics/index.php ORIG_SCRIPT_FILENAME: /var/www/fcgi/php70-cgi SCRIPT_NAME: /admin/core/settings/diagnostics/index.php REQUEST_URI: /admin/core/settings/diagnostics/?extended QUERY_STRING: extended REQUEST_METHOD: GET SERVER_PROTOCOL: HTTP/1.0 GATEWAY_INTERFACE: CGI/1.1 REDIRECT_URL: /admin/core/settings/diagnostics/index.php REDIRECT_QUERY_STRING: extended REMOTE_PORT: 43666 SCRIPT_FILENAME: /home/hp3-linc4-nfs1-w/935/1669935/user/htdocs/admin/core/settings/diagnostics/index.php SERVER_ADMIN: admin@designeroutdoorlighting.co.uk CONTEXT_DOCUMENT_ROOT: /var/www/fcgi/ CONTEXT_PREFIX: /fcgi-bin/ REQUEST_SCHEME: https DOCUMENT_ROOT: /home/hp3-linc4-nfs1-w/935/1669935/user/htdocs REMOTE_ADDR: 91.103.188.194 SERVER_PORT: 443 SERVER_ADDR: 10.10.110.3 SERVER_NAME: www.designeroutdoorlighting.co.uk SERVER_SOFTWARE: Apache HTTP_UPGRADE_INSECURE_REQUESTS: 1 HTTP_COOKIE: _ga=GA1.3.2065090824.1529325255; cookieconsent_status=allow; PHPSESSID=g467i3tm7ou3dvb84dkatphjf0; cmsa=1 HTTP_REFERER: https://www.designeroutdoorlighting.co.uk/admin/core/settings/diagnostics/ HTTP_ACCEPT_ENCODING: gzip, deflate, br HTTP_ACCEPT_LANGUAGE: en-GB,en;q=0.5 HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0 HTTP_CONNECTION: close HTTP_X_URL_SCHEME: https HTTP_X_FORWARDED_PROTO: https HTTP_X_REAL_IP: 91.103.188.194 HTTP_X_FORWARDED_HOST: www.designeroutdoorlighting.co.uk HTTP_HOST: www.designeroutdoorlighting.co.uk SSL_SESSION_RESUMED: Resumed SSL_SESSION_ID: 54d70a8247cf05a3d086bda754419580a1ac379956bf1e2aa72db2dc06fef4f9 SSL_SERVER_A_SIG: sha1WithRSAEncryption SSL_SERVER_A_KEY: rsaEncryption SSL_SERVER_I_DN: CN=clusteredwebhosting.hostingp3.local,L=Gloucester,ST=Gloucestershire,OU=NOC,O=Fasthosts Internet Limited,C=GB SSL_SERVER_S_DN: CN=clusteredwebhosting.hostingp3.local,L=Gloucester,ST=Gloucestershire,OU=NOC,O=Fasthosts Internet Limited,C=GB SSL_SERVER_V_END: Jun 13 09:57:55 2018 GMT SSL_SERVER_V_START: Aug 24 09:57:55 2015 GMT SSL_SERVER_M_SERIAL: 82B49DAED9E06E64 SSL_SERVER_M_VERSION: 1 SSL_CLIENT_VERIFY: NONE SSL_CIPHER_ALGKEYSIZE: 256 SSL_CIPHER_USEKEYSIZE: 256 SSL_CIPHER_EXPORT: false SSL_CIPHER: ECDHE-RSA-AES256-GCM-SHA384 SSL_COMPRESS_METHOD: NULL SSL_SECURE_RENEG: true SSL_PROTOCOL: TLSv1.2 SSL_VERSION_LIBRARY: OpenSSL/1.0.2k-fips SSL_VERSION_INTERFACE: mod_ssl/2.4.6 SSL_SERVER_I_DN_CN: clusteredwebhosting.hostingp3.local SSL_SERVER_I_DN_L: Gloucester SSL_SERVER_I_DN_ST: Gloucestershire SSL_SERVER_I_DN_OU: NOC SSL_SERVER_I_DN_O: Fasthosts Internet Limited SSL_SERVER_I_DN_C: GB SSL_SERVER_S_DN_CN: clusteredwebhosting.hostingp3.local SSL_SERVER_S_DN_L: Gloucester SSL_SERVER_S_DN_ST: Gloucestershire SSL_SERVER_S_DN_OU: NOC SSL_SERVER_S_DN_O: Fasthosts Internet Limited SSL_SERVER_S_DN_C: GB HTTPS: on UNIQUE_ID: W08SeZKtVVdA@pylpzElgwAAAAU REDIRECT_STATUS: 200 REDIRECT_HANDLER: application/x-httpd-php70 REDIRECT_SSL_SESSION_RESUMED: Resumed REDIRECT_SSL_SESSION_ID: 54d70a8247cf05a3d086bda754419580a1ac379956bf1e2aa72db2dc06fef4f9 REDIRECT_SSL_SERVER_A_SIG: sha1WithRSAEncryption REDIRECT_SSL_SERVER_A_KEY: rsaEncryption REDIRECT_SSL_SERVER_I_DN: CN=clusteredwebhosting.hostingp3.local,L=Gloucester,ST=Gloucestershire,OU=NOC,O=Fasthosts Internet Limited,C=GB REDIRECT_SSL_SERVER_S_DN: CN=clusteredwebhosting.hostingp3.local,L=Gloucester,ST=Gloucestershire,OU=NOC,O=Fasthosts Internet Limited,C=GB REDIRECT_SSL_SERVER_V_END: Jun 13 09:57:55 2018 GMT REDIRECT_SSL_SERVER_V_START: Aug 24 09:57:55 2015 GMT REDIRECT_SSL_SERVER_M_SERIAL: 82B49DAED9E06E64 REDIRECT_SSL_SERVER_M_VERSION: 1 REDIRECT_SSL_CLIENT_VERIFY: NONE REDIRECT_SSL_CIPHER_ALGKEYSIZE: 256 REDIRECT_SSL_CIPHER_USEKEYSIZE: 256 REDIRECT_SSL_CIPHER_EXPORT: false REDIRECT_SSL_CIPHER: ECDHE-RSA-AES256-GCM-SHA384 REDIRECT_SSL_COMPRESS_METHOD: NULL REDIRECT_SSL_SECURE_RENEG: true REDIRECT_SSL_PROTOCOL: TLSv1.2 REDIRECT_SSL_VERSION_LIBRARY: OpenSSL/1.0.2k-fips REDIRECT_SSL_VERSION_INTERFACE: mod_ssl/2.4.6 REDIRECT_SSL_SERVER_I_DN_CN: clusteredwebhosting.hostingp3.local REDIRECT_SSL_SERVER_I_DN_L: Gloucester REDIRECT_SSL_SERVER_I_DN_ST: Gloucestershire REDIRECT_SSL_SERVER_I_DN_OU: NOC REDIRECT_SSL_SERVER_I_DN_O: Fasthosts Internet Limited REDIRECT_SSL_SERVER_I_DN_C: GB REDIRECT_SSL_SERVER_S_DN_CN: clusteredwebhosting.hostingp3.local REDIRECT_SSL_SERVER_S_DN_L: Gloucester REDIRECT_SSL_SERVER_S_DN_ST: Gloucestershire REDIRECT_SSL_SERVER_S_DN_OU: NOC REDIRECT_SSL_SERVER_S_DN_O: Fasthosts Internet Limited REDIRECT_SSL_SERVER_S_DN_C: GB REDIRECT_HTTPS: on REDIRECT_UNIQUE_ID: W08SeZKtVVdA@pylpzElgwAAAAU FCGI_ROLE: RESPONDER PHP_SELF: /admin/core/settings/diagnostics/index.php REQUEST_TIME_FLOAT: 1531908729.1266 REQUEST_TIME: 1531908729
Jade Marling

Jade Marling 0 points

  • 9 months ago

Assuming you have the mail sending configured correctly. Did you check your spam folder? Did you set all of these

define('PERCH_EMAIL_METHOD', 'smtp');
define('PERCH_EMAIL_HOST', 'smtp.gmail.com');
define('PERCH_EMAIL_AUTH', true);
define('PERCH_EMAIL_SECURE', 'ssl');
define('PERCH_EMAIL_PORT', 465);
define('PERCH_EMAIL_USERNAME', 'your.name@gmail.com');
define('PERCH_EMAIL_PASSWORD', 'your gmail password');

or does your host allow out of the box sending?

I have tried that, but the connection times out before the email sends

Drew McLellan

Drew McLellan 2638 points
Perch Support

Have you tried testing with Mailtrap? https://mailtrap.io

It works great in Mailtrap so is it an issue with hosting?

Sounds like so. Ask your hosting for email sending credentials and also ask for outgoing smtp to be enabled. They could be blocking certain ports so ask if the port you need is opened.