Forum
Not receiving any reset email password
Hi There,
Our content editors are not receiving their reset password emails, I have tested this a few times and haven't received one.
I even tried to reset my password even though I already knew it. I didnt get the email and I still could login using the previous password.
I turned on my debug and this is the message I see when I click on submit (When reseting my password)
Debug Message
[31] SELECT DISTINCT settingID, settingValue FROM perch2_settings WHERE userID=0
[1] SELECT * FROM perch2_users WHERE userEmail='chris@teamfc.co.uk' AND userEnabled=1 LIMIT 1
UPDATE perch2_users SET userPasswordToken='f0nb87h5abbn0vr2ujyw554r7w25zf65', userPasswordTokenExpires='2016-07-28 12:38:42' WHERE userID='2'
Using email template: /Users/Barry/Sites/chicopeesolutions/admin/core/emails/password-recover.html (html)
Building message with Dollar template
Sent email: "How to reset your CMS password" to chris@teamfc.co.uk
Queries: 4
Memory: 2.9223
Here is my Diagnostics Report
Perch Runway: 2.8.29
Production mode: Production (100)
Installed apps: content (2.8.29), assets (2.8.29), categories (2.8.29), perch_blog (5.0), perch_forms (1.8.3), perch_twitter (3.5.1)
DB driver: PDO
DB tables: perch2_backup_plans (0), perch2_backup_resources (0), perch2_backup_runs (0), perch2_blog_authors (5), perch2_blog_comments (0), perch2_blog_index (4191), perch2_blog_posts (135), perch2_blog_posts_to_tags (0), perch2_blog_sections (1), perch2_blog_tags (0), perch2_blogs (3), perch2_categories (61), perch2_category_counts (14), perch2_category_sets (6), perch2_collection_index (51128), perch2_collection_items (1006), perch2_collection_revisions (210), perch2_collections (12), perch2_content_index (12020), perch2_content_items (1818), perch2_content_regions (163), perch2_forms (4), perch2_forms_responses (49), perch2_navigation (6), perch2_navigation_pages (28), perch2_page_routes (45), perch2_page_templates (29), perch2_pages (70), perch2_resource_log (11107), perch2_resource_tags (0), perch2_resources (1716), perch2_resources_to_tags (0), perch2_scheduled_tasks (30), perch2_settings (32), perch2_twitter_scheduled_tweets (0), perch2_twitter_settings (1), perch2_twitter_tweets (1479), perch2_user_passwords (1), perch2_user_privileges (42), perch2_user_role_privileges (62), perch2_user_roles (3), perch2_users (12)
Users: 12
App runtimes:
<?php
$apps_list = array(
'content',
'categories',
'perch_blog',
'perch_twitter',
'perch_forms',
);
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Scheduled tasks for perch_twitter: post_tweets (1 mins), update_tweets (60 mins)
Editor plug-ins: markitup
H1: 708816c55ecbf2cc5a65adc98b79822c
L1: 20240be7944a7944e62b3cd88072c3ae
F1: 2edba60ed1f613d6dd804feb202456a2
headerColour: #e61e26
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.8.16: done
headerScheme: dark
update_runway_2.8.16: done
latest_version: 2.8.15
on_sale_version: 2.8.31
update_runway_2.8.19: done
dashboard: 0
hide_pwd_reset: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 0
perch_blog_update: 5.0.1
perch_blog_post_url: /{blogSlug}/news/{postSlug}
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 1
perch_blog_comment_notify: 0
update_runway_2.8.23: done
perch_blog_site_name: Chicopee Solutions
logoPath: /admin/resources/1453300953_chicopee-logo.png
perch_twitter_update: 3.5
update_runway_2.8.24: done
update_runway_2.8.25: done
update_runway_2.8.28: done
update_runway_2.8.29: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_SITEPATH: /Users/Barry/Sites/chicopeesolutions
PERCH_SCHEDULE_SECRET: 8wJeeQvIgirzvJPg
PERCH_DB_USERNAME: teamfcuk_chicope
PERCH_DB_SERVER: 87.117.230.208
PERCH_DB_DATABASE: teamfcuk_chicopee
PERCH_DB_PREFIX: perch2_
PERCH_YOUTUBE_API_KEY: AIzaSyBeSDvZackLJIyG4btIaz8qppXIDf8I0mo
PERCH_EMAIL_FROM: barry@teamfc.co.uk
PERCH_EMAIL_FROM_NAME: Barry Corrigan
PERCH_LOGINPATH: /admin
PERCH_PATH: /Users/Barry/Sites/chicopeesolutions/admin
PERCH_CORE: /Users/Barry/Sites/chicopeesolutions/admin/core
PERCH_RESFILEPATH: /Users/Barry/Sites/chicopeesolutions/admin/resources
PERCH_RESPATH: /admin/resources
PERCH_CLEAN_RESOURCES:
PERCH_HTML5: 1
PERCH_TZ: UTC
PERCH_DEBUG: 1
PERCH_RUNWAY: 1
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /Users/Barry/Sites/chicopeesolutions/admin/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SESSION_TIMEOUT_MINS: 20
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: textile
HOSTING SETTINGS
PHP: 5.6.10
Zend: 2.6.0
OS: Darwin
SAPI: apache2handler
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 3c688b6bbc30d36af3ac34fdd4b7b5b787fe5555 $
MySQL server: 5.5.48-log
Free disk space: 680.28 GB
Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, SPL, iconv, intl, json, ldap, mbstring, session, standard, mysqlnd, mysqli, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, mysql, SimpleXML, soap, sockets, exif, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, apache2handler, imap, gettext, mcrypt, yaz, pgsql, pdo_pgsql, xdebug
GD: Yes
ImageMagick: No
PHP max upload size: 32M
PHP max form post size: 32M
PHP memory limit: 128M
Total max uploadable file size: 32M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
HTTP_HOST: chico.pee
HTTP_CONNECTION: keep-alive
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.82 Safari/537.36
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
HTTP_REFERER: https://chico.pee/admin/core/settings/diagnostics/
HTTP_ACCEPT_ENCODING: gzip, deflate, sdch
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8,fr;q=0.6
HTTP_COOKIE: region=default; _ga=GA1.2.692933641.1466777200; __unam=6bc6479-15582c08f74-58c1ba59-371; cmsa=1; PHPSESSID=fe7b9e015b769dd18999758ba8287e4c
PATH: /usr/bin:/bin:/usr/sbin:/sbin
SERVER_SOFTWARE: Apache
SERVER_NAME: chico.pee
SERVER_ADDR: ::1
SERVER_PORT: 80
REMOTE_ADDR: ::1
DOCUMENT_ROOT: /Users/Barry/Sites/chicopeesolutions
SERVER_ADMIN: you@example.com
SCRIPT_FILENAME: /Users/Barry/Sites/chicopeesolutions/admin/core/settings/diagnostics/index.php
REMOTE_PORT: 57894
GATEWAY_INTERFACE: CGI/1.1
SERVER_PROTOCOL: HTTP/1.1
REQUEST_METHOD: GET
QUERY_STRING: extended
REQUEST_URI: /admin/core/settings/diagnostics/?extended
SCRIPT_NAME: /admin/core/settings/diagnostics/index.php
PHP_SELF: /admin/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1469695389.6
REQUEST_TIME: 1469695389
argc: 1
Any help would be great
Thanks Barry
Have you been able to send any e-mail through this Perch installation?
Some hosts only allow sending e-mail with a certain address specified in the hosts admin area.
At least that's what happened to me once. I had to set Perch to use that specific address and from then on sending e-mails worked.
Have you tried the dedicated email testing tool in Settings?
I just tried the dedicated email testing tool and the email came through fine.
So Perch can send email, it doesn't look like there is an issue in debug - Perch and therefore PHP believes the email to be sent. You should raise a ticket with your host to see if there is some routing issue causing the problem.