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Thread tagged as: Installation

Stuck on the first setup screen

I am trying to install two perch licenses for two different sites. Both pass the compatibility test just fine. PHP 5.3.13, sessions enabled. Hosting company iPage. fathertomspub.com and tnida.org.
Stacey Plant

Stacey Plant 0 points

  • 7 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

7 years ago

If you are stuck on the setup screen then the most likely issue is sessions are not properly configured.

The second possibility is something doing a redirect.

Both of these are things you need to raise a ticket with your host for. My money is on sessions if it is iPage, have you followed these instructions? https://www.ipage.com/knowledgebase/read_article.bml?kbid=600
Stacey Plant

Stacey Plant 0 points

7 years ago

Sessions were the problem. Thanks Rachel!

iPage chat service is very helpful and they will do this for you... or In the iPage panel go to Additional Tools category >> CGI and Scripted Language Support >> PHP Scripting >> Note the path to your Web document root >> Edit your php.ini file for PHP 5.3 >> Search for this part of the php.ini file

; where MODE is the octal representation of the mode. Note that this
; does not overwrite the process's umask.
; https://php.net/session.save-path

ADD THE FOLLOWING and then save

session.save_path = "your Web document root"/cgi-bin/tmp