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Thread tagged as: Problem, Error

Unable to view/edit entries in xreceiver module

When trying to view entries in xreceiver, there is a HTTP 500 error

The site is for an old client.

Entry links are: https://[client url]/cms/addons/apps/tfd_xreceiver/edit/?id=add

Perch diagnostic as follows:

PERCH INFORMATION
Perch: 2.8.15
Production mode: Production (100)
Installed apps: content (2.8.15), assets (2.8.15), categories (2.8.15), perch_blog (5.0), perch_events (1.9.2), perch_forms (1.8.3), tfd_xreceiver (2.1)
DB driver: PDO
DB tables: perch2_blog_authors, perch2_blog_comments, perch2_blog_index, perch2_blog_posts, perch2_blog_posts_to_tags, perch2_blog_sections, perch2_blog_tags, perch2_blogs, perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_events, perch2_events_categories, perch2_events_to_categories, perch2_forms, perch2_forms_responses, perch2_my_sample_things, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_user_passwords, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users, perch2_xreceiver_listings
Users: 4
App runtimes:
<?php
    $apps_list = array(
        'content', 
        'categories',
        'perch_blog',
        'perch_forms',
        'perch_events',
        'tfd_xreceiver'
    );
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Scheduled tasks for perch_events: update_category_counts (60 mins)
Editor plug-ins: markitup
H1: b5268bc07153b8d502e0805eac6d494e
L1: 730016cb1044393f92311f663291f567
headerColour: #ffffff
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 0
content_collapseList: 1
lang: en-gb
update_2.8.15: done
latest_version: 2.8.15
on_sale_version:
perch_blog_update: 5.0.1
perch_blog_post_url: /news/post.php?s={postSlug}
headerScheme: light
perch_blog_site_name:
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 0
dashboard: 1
hide_pwd_reset: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 0
perch_blog_comment_notify: 0
perch_events_update: 1.8
perch_events_detail_url: /news/events/event.php?s={eventSlug}
update_2.8.34: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: infosec_tfd
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: admin_infosecDB
PERCH_DB_PREFIX: perch2_
PERCH_TZ: UTC
PERCH_EMAIL_FROM: jamesh@thirdfloordesign.co.uk
PERCH_EMAIL_FROM_NAME: James Holmes
PERCH_LOGINPATH: /cms
PERCH_PATH: /var/www/vhosts/infosecpeople.co.uk/httpdocs/cms
PERCH_CORE: /var/www/vhosts/infosecpeople.co.uk/httpdocs/cms/core
PERCH_RESFILEPATH: /var/www/vhosts/infosecpeople.co.uk/httpdocs/cms/resources
PERCH_RESPATH: /cms/resources
PERCH_HTML5: 1
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /var/www/vhosts/infosecpeople.co.uk/httpdocs/cms/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SESSION_TIMEOUT_MINS: 20
HOSTING SETTINGS
PHP: 5.4.13
Zend: 2.4.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: 5.5.30
MySQL server: 5.5.30
Extensions: Core, date, ereg, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, pcntl, readline, Reflection, session, standard, shmop, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, curl, dom, fileinfo, gd, imagick, imap, json, ldap, exif, mcrypt, mysql, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, snmp, sqlite3, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader
GD: Yes
ImageMagick: Yes
PHP max upload size: 128M
PHP max form post size: 8M
PHP memory limit: 128M
Total max uploadable file size: 8M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
PATH: /sbin:/usr/sbin:/bin:/usr/bin
PP_CUSTOM_PHP_INI: /var/www/vhosts/system/infosecpeople.co.uk/etc/php.ini
PP_CUSTOM_PHP_CGI_INDEX: fastcgi
SCRIPT_NAME: /cms/core/settings/diagnostics/index.php
REQUEST_URI: /cms/core/settings/diagnostics/?extended
QUERY_STRING: extended
REQUEST_METHOD: GET
SERVER_PROTOCOL: HTTP/1.0
GATEWAY_INTERFACE: CGI/1.1
REMOTE_PORT: 40426
SCRIPT_FILENAME: /var/www/vhosts/infosecpeople.co.uk/httpdocs/cms/core/settings/diagnostics/index.php
SERVER_ADMIN: jamesh@thirdfloordesign.co.uk
DOCUMENT_ROOT: /var/www/vhosts/infosecpeople.co.uk/httpdocs
REMOTE_ADDR: 82.35.54.156
SERVER_PORT: 443
SERVER_ADDR: 205.186.165.244
SERVER_NAME: www.infosecpeople.co.uk
SERVER_SOFTWARE: Apache
SERVER_SIGNATURE: <address>Apache Server at www.infosecpeople.co.uk Port 443</address>
HTTP_COOKIE: _ga=GA1.3.215406947.1536154169; _gid=GA1.3.1785597421.1536154169; PHPSESSID=66egu62u0ej9knrka6m9k6f9c2; cmsa=1
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.9
HTTP_ACCEPT_ENCODING: gzip, deflate, br
HTTP_REFERER: https://www.infosecpeople.co.uk/cms/core/settings/diagnostics/
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_CONNECTION: close
HTTP_X_ACCEL_INTERNAL: /internal-nginx-static-location
HTTP_X_FORWARDED_FOR: 82.35.54.156
HTTP_X_REAL_IP: 82.35.54.156
HTTP_HOST: www.infosecpeople.co.uk
HTTPS: on
UNIQUE_ID: W4-hus26pfQAAHlFhKwAAAAA
FCGI_ROLE: RESPONDER
PHP_SELF: /cms/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1536156090.7687
REQUEST_TIME: 1536156090
Neal Hanson

Neal Hanson 0 points

  • 1 year ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

What is xreceiver? That's not an official add-on.

We can't provide support for outdated versions of the software so please update to the latest version of Perch 2, if you need help. You also need to provide the details from the server error log, which will be generated when there is a 500 error.