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Thread tagged as: Problem, Error

License Key error

Hi,

I have just put a new site live, however when I try to log into Perch it comes up with the follwing error message 'Sorry, your license key isn't valid for this domain'

However, under the license settings the live domain is set correctly. I can also log into perch fine when on the staging domain. Any ideas?

Jade Marling

Jade Marling 0 points

  • 1 year ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

What's the full message? It should include the domain.

Nothing, it's just this:

login in error

Drew McLellan

Drew McLellan 2638 points
Perch Support

You have a trailing slash configured in the license settings.

Replace:

 yourdomain.co.uk/

with:

yourdomain.co.uk

Great, thank you!