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Thread tagged as: Question, Error

Can't save existing or create new roles

Hi,

I have a site (hosted with a 3rd party) where I can't edit existing or create new roles. When I 'Save Changes' I get a HTTP ERROR 500. I can create users and edit content without issue. An ideas?

Perch: 2.8.34, PHP: 7.0.24, MySQL: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $, with PDO
Server OS: Linux, cgi-fcgi
Installed apps: content (2.8.34), assets (2.8.34), categories (2.8.34), perch_forms (1.8.3)
App runtimes: <?php $apps_list = array( 'content', 'categories', 'perch_forms', );
PERCH_LOGINPATH: /admin
PERCH_PATH: /home/sitename/public_html/admin
PERCH_CORE: /home/sitename/public_html/admin/core
PERCH_RESFILEPATH: /home/sitename/public_html/admin/resources
Image manipulation: GD
PHP limits: Max upload 10M, Max POST 8M, Memory: 256M, Total max file upload: 8M
F1: 6a33f95eca3667f9e0c39bf5ca2980fe
Resource folder writeable: Yes
HTTP_HOST: www.sitename.co.uk
DOCUMENT_ROOT: /home/sitename/public_html
REQUEST_URI: /admin/core/settings/diagnostics/
SCRIPT_NAME: /admin/core/settings/diagnostics/index.php
Andy Knight

Andy Knight 1 points

  • 3 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

3 years ago

Have you checked your error log?
Andy Knight

Andy Knight 1 points

3 years ago

Hi Drew,

All I can see are old errors, probably from when I ran the 2.8.34 update to see if that fixed the issue.

[06-Oct-2017 15:31:46 UTC] PHP Warning:  include(/home/sitename/public_html/admin/core/runtime/runtime.php): failed to open stream: No such file or directory in /home/sitename/public_html/admin/runtime.php on line 2
[06-Oct-2017 15:31:46 UTC] PHP Warning:  include(): Failed opening '/home/sitename/public_html/admin/core/runtime/runtime.php' for inclusion (include_path='.:/opt/cpanel/ea-php70/root/usr/share/pear') in /home/sitename/public_html/admin/runtime.php on line 2
[06-Oct-2017 15:31:46 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function perch_content_custom() in /home/sitename/public_html/availability-and-floorplans.php:71
Stack trace:
#0 {main}
  thrown in /home/sitename/public_html/availability-and-floorplans.php on line 71
Drew McLellan

Drew McLellan 2638 points
Perch Support

3 years ago

Have you tried causing the error again to get a new log entry?
Andy Knight

Andy Knight 1 points

3 years ago

Yes, today but nothing gets logged....
Rachel Andrew

Rachel Andrew 394 points
Perch Support

3 years ago

Then you need to find out why PHP isn't logging as if you are getting a 500 error, you have an error. You won't be able to diagnose it until you can see what it is.
Andy Knight

Andy Knight 1 points

3 years ago

Hi Rachel/Drew,

Finally managed to get access to the log files...assuming this points to a missing php extension?

[07-Nov-2017 10:59:40 Europe/London] PHP Fatal error:  Uncaught Error: Call to undefined function iconv() in /home/sitename/public_html/admin/core/lib/PerchUtil.class.php:694
Stack trace:
#0 /home/sitename/public_html/admin/core/users/modes/roles.edit.pre.php(30): PerchUtil::urlify('Editor')
#1 /home/sitename/public_html/admin/core/users/roles/edit/index.php(17): include('/home/sitename...')
#2 {main}
  thrown in /home/sitename/public_html/admin/core/lib/PerchUtil.class.php on line 694
Drew McLellan

Drew McLellan 2638 points
Perch Support

3 years ago

Yes, try installing the iconv extension.