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Password reset email going to spam

The reset email is going to spam, any idea how to fix this ?

Timothy Rackham

Timothy Rackham 0 points

  • 3 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

You would need to ask your host that question.

how do I check if the email is being are they being sent from PHPMail or from SMTP Mail

Drew McLellan

Drew McLellan 2638 points
Perch Support

They'll be sent via standard PHP mail unless you've configured an SMTP server in your config.php file.

How do I change it to SMTP, my hosting say this will help to stop some the spam problems.

Drew McLellan

Drew McLellan 2638 points
Perch Support

Our documentation has a search - if you search there for SMTP, you'll find the results straight away, including examples.

https://docs.grabaperch.com/search/?q=smtp

so I have put this code in the config.php

    define('PERCH_EMAIL_METHOD', 'smtp');
    define('PERCH_EMAIL_HOST', 'localhost');
    define('PERCH_EMAIL_AUTH', true);
    define('PERCH_EMAIL_SECURE', '');
    define('PERCH_EMAIL_PORT', 25);
    define('PERCH_EMAIL_USERNAME', 'info@gochattervideos.com');
    define('PERCH_EMAIL_PASSWORD', '****');
    define('PERCH_EMAIL_FROM', 'info@gochattervideos.com');
    define('PERCH_EMAIL_FROM_NAME', Dan);

but this is failing to send the test email, I have changed the host to the server ip address and still get a fail.

Rachel Andrew

Rachel Andrew 394 points
Perch Support

You need to debug this with the help of your host, we can't help with anything relating to email deliverability, we give you the tools to configure what you need to do, that is where what we can actually do ends.