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My customer, after years of trouble free usage, suddenly cannot enter details of employment positions he has to offer. On the Primary Admin computer there is no problem, all data can be added to all fileds. I would like to send you a screen shot of what he is seeing but cannot see how to do that.

The Diagnostic report from his computer is below, followed by the Diagnostic report from my computer:

Diagnostics report from customer computer
Health check
•   PHP 5.6.38 is up to date
•   MySQL 5.6.42-log is up to date
•   Image processing available
Summary information
•   Perch: 2.8.18, PHP: 5.6.38, MySQL: 5.5.60-MariaDB, with PDO
•   Server OS: Linux, cgi-fcgi
•   Installed apps: content (2.8.18), assets (2.8.18), categories (2.8.18)
•   App runtimes: <?php $apps_list = array( 'content', 'categories', );
•   PERCH_LOGINPATH: /cms
•   PERCH_PATH: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms
•   PERCH_CORE: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms/core
•   PERCH_RESFILEPATH: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms/resources
•   Image manipulation: GD 
•   PHP limits: Max upload 20M, Max POST 20M, Memory: 64M, Total max file upload: 20M
•   Resource folder writeable: Yes
•   SCRIPT_NAME: /cms/core/settings/diagnostics/index.php
•   REQUEST_URI: /cms/core/settings/diagnostics/
•   DOCUMENT_ROOT: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs
•   HTTP_HOST: ultraforce.co.uk
Diagnostic report from Primary Admin computer
GeneralEmailScheduled tasksDiagnostics
Viewing Diagnostic Information
Diagnostics report
HEALTH CHECK
PHP 5.6.38 is up to date
MySQL 5.6.42-log is up to date
Image processing available
SUMMARY INFORMATION
Perch: 2.8.18, PHP: 5.6.38, MySQL: 5.5.60-MariaDB, with PDO
Server OS: Linux, cgi-fcgi
Installed apps: content (2.8.18), assets (2.8.18), categories (2.8.18)
App runtimes: <?php $apps_list = array( 'content', 'categories', );
PERCH_LOGINPATH: /cms
PERCH_PATH: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms
PERCH_CORE: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms/core
PERCH_RESFILEPATH: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms/resources
Image manipulation: GD
PHP limits: Max upload 20M, Max POST 20M, Memory: 64M, Total max file upload: 20M
Resource folder writeable: Yes
SCRIPT_NAME: /cms/core/settings/diagnostics/index.php
REQUEST_URI: /cms/core/settings/diagnostics/
DOCUMENT_ROOT: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs
HTTP_HOST: www.ultraforce.co.uk
Laurence Prestage

Laurence Prestage 0 points

  • 8 months ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

This is always troubling to read:

after years of trouble free usage, suddenly

For that suddenly to occur, something has changed. Do you have any ideas what might have changed?

That version of Perch isn't supported any more, so you should plan to update to at least 2.8.34, which was the last version of Perch 2.

I haven't done this for years! Where can I find instructions / help in upgrading Perch version please?

I have downloaded version 2.8.34 - what do I do now please?

Hussein Al Hammad

Hussein Al Hammad 105 points
Registered Developer

Hello Laurence,

You can read the general update guide here: https://docs.grabaperch.com/perch/building/updating/

And here's the release notes for 2.8.34: https://grabaperch.com/update/v2-8-34

I have now upgraded to Perch 2.8.34 but we still have the same problem. My customer cannot access the the Requirements and Company fields on his PC, but I can on my PC. This an example page where I have filled in those fields because he cannot. http://www.ultraforce.co.uk/job-hunter/leisureforce/leisureforce.php? I have asked him to try accessing these fields on another computer in the same block of apartments where he has his office

Diagnostics report
HEALTH CHECK
PHP 5.6.38 is up to date
MySQL 5.6.42-log is up to date
Image processing available
SUMMARY INFORMATION
Perch: 2.8.34, PHP: 5.6.38, MySQL: 5.5.60-MariaDB, with PDO
Server OS: Linux, cgi-fcgi
Installed apps: content (2.8.34), assets (2.8.34), categories (2.8.34)
App runtimes: <?php $apps_list = array( 'content', 'categories', );
PERCH_LOGINPATH: /cms
PERCH_PATH: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms
PERCH_CORE: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms/core
PERCH_RESFILEPATH: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs/cms/resources
Image manipulation: GD
PHP limits: Max upload 20M, Max POST 20M, Memory: 64M, Total max file upload: 20M
F1: 6a33f95eca3667f9e0c39bf5ca2980fe
Resource folder writeable: Yes
SCRIPT_NAME: /cms/core/settings/diagnostics/index.php
REQUEST_URI: /cms/core/settings/diagnostics/
DOCUMENT_ROOT: /home/linweb40/u/ultraforce.co.uk-1083606732/user/htdocs
HTTP_HOST: www.ultraforce.co.uk
Hussein Al Hammad

Hussein Al Hammad 105 points
Registered Developer

My customer cannot access the the Requirements and Company fields on his PC

Can you explain further? Are the fields not listed for them, but listed for you (the primary admin)? Or can they see the fields, but are not able to fill/edit them?

He can see these two fields as normal, but when he clicks in the field it does not permit him to enter text, or edit text that is already there. The titles of the fields are greyed out.

We have established that it is only my customer's brand new Windows 10 PC that will not permit entry into these two fields. Another 5 PCs with either Win 10 or Win 7 can access these fields as normal. Primary Admin or Admin makes no difference - I have logged in as him and can enter text as normal whereas he cannot.

Hussein Al Hammad

Hussein Al Hammad 105 points
Registered Developer

Have you tried using a different browser on their device?

MS Edge doesn't like Perch it seems! We changed it to Chrome and all is fine now. Many thanks.

Drew McLellan

Drew McLellan 2638 points
Perch Support

Can you show us your template? There are no known issues with Edge support.

What do you mean "Template"? The fields we were trying to fill and couldn't until we changed to Chrome, are here http://www.ultraforce.co.uk/job-hunter/leisureforce/leisureforce.php? HEAD SWIM COACH Requirements & Company

Drew McLellan

Drew McLellan 2638 points
Perch Support

I mean the Perch template for the content region you're editing.

I don't know how to show you that. Do you need to login to the account?

Drew McLellan

Drew McLellan 2638 points
Perch Support

Did you build the site?