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Thread tagged as: Problem, Forms

Form Autoresponder

I'm not getting any emails sending from Autoreponse.

The 'Send response via email' works fine.

I have added email configurations to the config file and Settings > Test email settings sends email fine.

Any suggestions?

Diagnostics report
PERCH INFORMATION

Perch: 2.8.32
Production mode: Production (100)
Installed apps: content (2.8.32), assets (2.8.32), categories (2.8.32), perch_blog (5.0), perch_forms (1.8.3), perch_backup (1.2)
DB driver: PDO
DB tables: perch2_blog_authors (3), perch2_blog_comments (0), perch2_blog_index (150), perch2_blog_posts (7), perch2_blog_posts_to_tags (0), perch2_blog_sections (1), perch2_blog_tags (0), perch2_blogs (1), perch2_categories (0), perch2_category_counts (0), perch2_category_sets (1), perch2_content_index (1537), perch2_content_items (297), perch2_content_regions (62), perch2_forms (8), perch2_forms_responses (11), perch2_navigation (0), perch2_navigation_pages (0), perch2_page_templates (1), perch2_pages (32), perch2_resource_log (393), perch2_resource_tags (21), perch2_resources (118), perch2_resources_to_tags (42), perch2_settings (24), perch2_user_passwords (1), perch2_user_privileges (38), perch2_user_role_privileges (24), perch2_user_roles (2), perch2_users (3)
Users: 3
App runtimes:
<?php
    $apps_list = array(
        'content', 
        'categories',
        'perch_blog',
        'perch_forms',      
    );
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Editor plug-ins: markitup, redactor
H1: 3e969cdcfd4824797015c02358a30cb2
L1: 42ba29b45a98257d73d3e3136f5e8ae7
F1: 2edba60ed1f613d6dd804feb202456a2
headerColour: #ffffff
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.8.32: done
latest_version: 2.8.15
on_sale_version: 2.8.32
perch_blog_update: 5.0.1
perch_blog_post_url: /news/post.php?s={postSlug}
headerScheme: light
perch_backup_mysqldump_path:
perch_blog_site_name:
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 0
dashboard: 0
hide_pwd_reset: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 0
perch_blog_comment_notify: 0
logoPath: /cms/resources/perchlogonewbranding.png
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: gasco
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: admin_gasco
PERCH_DB_PREFIX: perch2_
PERCH_TZ: UTC
PERCH_EMAIL_METHOD: imap
PERCH_EMAIL_HOST: mail.cantkeepstill.com
PERCH_EMAIL_AUTH: 1
PERCH_EMAIL_SECURE: ssl
PERCH_EMAIL_PORT: 143
PERCH_EMAIL_USERNAME: me@cantkeepstill.com
PERCH_EMAIL_FROM: me@cantkeepstill.com
PERCH_EMAIL_FROM_NAME: James Curran
PERCH_LOGINPATH: /cms
PERCH_PATH: /var/www/vhosts/gasco-uk.com/new.gasco-uk.com/cms
PERCH_CORE: /var/www/vhosts/gasco-uk.com/new.gasco-uk.com/cms/core
PERCH_RESFILEPATH: /var/www/vhosts/gasco-uk.com/new.gasco-uk.com/cms/resources
PERCH_RESPATH: /cms/resources
PERCH_HTML5: 1
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /var/www/vhosts/gasco-uk.com/new.gasco-uk.com/cms/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SESSION_TIMEOUT_MINS: 20
HOSTING SETTINGS

PHP: 5.3.3
Zend: 2.3.0
OS: Linux
SAPI: apache2handler
Safe mode: not detected
MySQL client: 5.0.95
MySQL server: 5.0.95-log
Free disk space: 326.72 GB
Extensions: Core, date, ereg, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, session, iconv, Reflection, standard, shmop, SPL, SimpleXML, sockets, exif, tokenizer, xml, apache2handler, curl, dom, fileinfo, gd, imap, json, mbstring, mcrypt, mysql, mysqli, PDO, pdo_mysql, pdo_sqlite, Phar, SQLite, wddx, xmlreader, xmlwriter, xsl, zip, ionCube Loader
GD: Yes
ImageMagick: No
PHP max upload size: 128M
PHP max form post size: 50M
PHP memory limit: 512M
Total max uploadable file size: 50M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
UNIQUE_ID: PfIgbNWlRikAAARoIxUAAAAI
PP_CUSTOM_PHP_INI: /var/www/vhosts/system/new.gasco-uk.com/etc/php.ini
PP_CUSTOM_PHP_CGI_INDEX: module
HTTP_HOST: new.gasco-uk.com
HTTP_CONNECTION: keep-alive
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
HTTP_REFERER: https://new.gasco-uk.com/cms/core/settings/diagnostics/
HTTP_ACCEPT_ENCODING: gzip, deflate, sdch
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8
HTTP_COOKIE: ROUTEID=.sp-app-7; MYCLOUDID=.sp-app-7; _ga=GA1.2.758132317.1470335355; cmsa=1; PHPSESSID=jjn4ibnajhak3ls2tmocaaks25
PATH: /sbin:/usr/sbin:/bin:/usr/bin
SERVER_SIGNATURE: <address>Apache Server at new.gasco-uk.com Port 80</address>
SERVER_SOFTWARE: Apache
SERVER_NAME: new.gasco-uk.com
SERVER_ADDR: 213.165.70.41
SERVER_PORT: 80
REMOTE_ADDR: 82.69.41.174
DOCUMENT_ROOT: /var/www/vhosts/gasco-uk.com/new.gasco-uk.com
SERVER_ADMIN: webdev@designjazz.com
SCRIPT_FILENAME: /var/www/vhosts/gasco-uk.com/new.gasco-uk.com/cms/core/settings/diagnostics/index.php
REMOTE_PORT: 60414
GATEWAY_INTERFACE: CGI/1.1
SERVER_PROTOCOL: HTTP/1.1
REQUEST_METHOD: GET
QUERY_STRING: extended
REQUEST_URI: /cms/core/settings/diagnostics/?extended
SCRIPT_NAME: /cms/core/settings/diagnostics/index.php
PHP_SELF: /cms/core/settings/diagnostics/index.php
REQUEST_TIME: 1479247905

James Curran

James Curran 0 points

  • 4 years ago

On your form do you have a field for email address, and have you chosen this email field in the response section of the form settings?

Drew McLellan

Drew McLellan 2638 points
Perch Support

As Robert suggests, if you let us know what you have set we might be able to make some suggestions.

That's it! Thanks for your help Robert / Drew.