Perch runway backup

Hi

I have bee back and forward with our hosts, can you tell me what script runs to do the dropbox backup, we think it is being blocked.

regards,

brett

Hi Drew

I set up a cron job to run the Secret, it fails every time with No secret found. See https://docs.grabaperch.com/docs/scheduled-tasks/ for configuration instructions.

that takes me to the perch secret documentation which states that you need to add the define('PERCH_SCHEDULE_SECRET', 'mysecret'); to the perch/config/config.php

In the Runway doco is has define('PERCH_SCHEDULE_SECRET', 'mysecret'); in the perch/config/config.local.php file. I have added it to both and it does not make any difference, even if i run the https://yoursite.com/perch/core/scheduled/run.php?secret=mysecret I get a blank page.

when i enter the backup page i get this

Debug Message
SELECT u.*, r.* FROM perch2_users u, perch2_user_roles r WHERE u.roleID=r.roleID AND u.userEnabled=1 AND u.userID=1 AND u.userHash='cf71e935e3e4c740b0cb3026b71c7ed6' LIMIT 1
UPDATE perch2_users SET userHash='36df5bfdfbe4e88042609e6273cce1c3' WHERE userID=1
SELECT p.privKey FROM perch2_user_privileges p
SELECT * FROM (SELECT DISTINCT settingID, settingValue FROM perch2_settings WHERE userID=1 OR userID=0 ORDER BY userID DESC) AS settings GROUP BY settingID
SELECT collectionID, collectionKey FROM perch2_collections WHERE collectionInAppMenu=1 ORDER BY collectionOrder ASC
SELECT * FROM perch2_backup_plans WHERE planID=6 LIMIT 1
SELECT SQL_CALC_FOUND_ROWS DISTINCT * FROM perch2_backup_runs WHERE planID=6 ORDER BY runDateTime DESC LIMIT 0, 20
SELECT FOUND_ROWS() AS `count`
Queries: 0

but when i run the backup all i get is a blank page with perch/core/settings/backup/?id=6 in the url

Regards,

Brett

Hi Rachel

There is nothing in th PHP logs because our provider is stopping whatever outbound scripts are running, also i am confused as to why the secret can not be seen, they are obviously stopping that as well, they are quite happy to open any programs/ports that we need.

Regards,

Brett

Hi php /home/dada1515/public_html/perch/core/scheduled/run.php c8otmj6urhcz8lrs

Regards

Brett

Hi

No, I get the same blank screen.

Regards

Brett

No, it doesn't

No, same blank screen, there are no errors so my provider is probably blocking some scripts, Where should i ask them to decrease the security

Also i can see the backed up files that i created from my other accounts, when i choose restore they are retrieved.

I haven't tried to restore them as the are out of date.

Regards,

Brett

I have run perch on this platform for 2 years, this is the only issue i have ever had, no issues with twitter feeds, only the backup, what files do i need to unbloock, is it the run.php?

I dont know, I am stuck in the middle, all I know is that the backup to Dropbox is not being executed and there are no errors, so whatever happens to run the Dropbox backup is being blocked.

Yes and locally.