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Thread tagged as: Error, Installation, Configuration

Upgrade from 2.4.9 to 2.7.4

Hi,

I tried upgrading perch but am getting these errors: Any ideas?

Warning: include(DIR/../inc/pre_config.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 11

Warning: include(DIR/../inc/pre_config.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 11

Warning: include() [function.include]: Failed opening 'DIR/../inc/pre_config.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 11

Warning: include(DIR/../../config/config.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 12

Warning: include(DIR/../../config/config.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 12

Warning: include() [function.include]: Failed opening 'DIR/../../config/config.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 12

Warning: include(PERCH_CORE/runtime/loader.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 14

Warning: include(PERCH_CORE/runtime/loader.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 14

Warning: include() [function.include]: Failed opening 'PERCH_CORE/runtime/loader.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 14

Warning: include(PERCH_CORE/inc/apps.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 15

Warning: include(PERCH_CORE/inc/apps.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 15

Warning: include() [function.include]: Failed opening 'PERCH_CORE/inc/apps.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 15

Warning: include(PERCH_PATH/core/inc/forms.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 16

Warning: include(PERCH_PATH/core/inc/forms.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 16

Warning: include() [function.include]: Failed opening 'PERCH_PATH/core/inc/forms.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 16

Paul Langley

Paul Langley 0 points

  • 6 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

Are you running at least PHP 5.3?

Yes we did that and diagnostics are:

Perch is out of date. You are running Perch 2.4.9 and the latest is 2.7.4. Update instructions PHP 5.5.9 is up to date MySQL 5.5.32-31.0-log is up to date Image processing available PERCH INFORMATION

Perch: 2.4.9 Production mode: Production (100) Installed apps: content (2.4.9), perch_forms (1.5), perch_gallery (2.8), perch_case_studies (3.5), perch_members (1.0.2), perch_blog (3.7.5), perch_ex_display (3.6.3), perch_backup (1.2), perch_twitter (3.1) DB driver: PDO DB tables: perch2_Case_Studies_authors, perch2_Case_Studies_categories, perch2_Case_Studies_comments, perch2_Case_Studies_posts, perch2_Case_Studies_posts_to_categories, perch2_Case_Studies_posts_to_tags, perch2_Case_Studies_tags, perch2_blog_authors, perch2_blog_categories, perch2_blog_comments, perch2_blog_posts, perch2_blog_posts_to_categories, perch2_blog_posts_to_tags, perch2_blog_tags, perch2_case_studies_authors, perch2_case_studies_categories, perch2_case_studies_comments, perch2_case_studies_posts, perch2_case_studies_posts_to_categories, perch2_case_studies_posts_to_tags, perch2_case_studies_tags, perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_ex_display_authors, perch2_ex_display_categories, perch2_ex_display_comments, perch2_ex_display_posts, perch2_ex_display_posts_to_categories, perch2_ex_display_posts_to_tags, perch2_ex_display_tags, perch2_forms, perch2_forms_responses, perch2_gallery_albums, perch2_gallery_image_versions, perch2_gallery_images, perch2_members, perch2_members_forms, perch2_members_member_tags, perch2_members_sessions, perch2_members_tags, perch2_my_sample_things, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_shop_categories, perch2_shop_product_options, perch2_shop_products, perch2_shop_products_to_categories, perch2_twitter_settings, perch2_twitter_tweets, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users Users: 10 App runtimes: <?php include(PERCH_PATH.'/core/apps/content/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_blog/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_gallery/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_forms/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_twitter/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_case_studies/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_ex_display/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_members/runtime.php'); //include(PERCH_PATH.'/core/apps/categories/runtime.php');

?> Scheduled tasks for perch_twitter: update_tweets (10 mins) Editor plug-ins: markitup, ckeditor H1: 6d4e002114b47eb27b46690946fe4a48 L1: f2e267781c38e5765b55b4d36851068f headerColour: #ffffff content_singlePageEdit: 0 helpURL: siteURL: / hideBranding: 1 content_collapseList: 1 lang: en-gb latest_version: 2.5.3 headerScheme: light dashboard: 1 perch_blog_slug_format: %Y-%m-%d-{postTitle} perch_blog_akismet_key: perch_shop_foxy_url: perch_shop_foxy_api: perch_shop_product_url: /shop/product.php?s={productSlug} content_hideNonEditableRegions: 0 perch_gallery_basicUpload: 0 perch_shop_foxy_security: 0 logoPath: /admin/resources/Ream 35 years logo.jpg perch_blog_post_url: /news/post.php?s={postSlug} perch_case_studies_post_url: /our-work/post.php?s={postSlug} perch_case_studies_slug_format: %Y-%m-%d-{postTitle} perch_case_studies_akismet_key: perch_ex_display_post_url: /ex-display/post.php?s={postSlug} perch_ex_display_slug_format: %Y-%m-%d-{postTitle} perch_ex_display_akismet_key: update_2.1.4: done perch_ex_display_update: 3.6.3 update_2.2.5: done update_2.2.7: done perch_blog_update: 3.7.5 perch_gallery_update: 2.7 on_sale_version: 2.7.4 update_2.4.9: done perch_members_login_page: /members/login.php?r={returnURL} perch_gallery_bucket_mode: single perch_gallery_bucket: default hide_pwd_reset: 0 content_frontend_edit: 0 perch_blog_comment_notify: 0 perch_ex_display_comment_notify: 0 update_2.7.4: done PERCH_DEVELOPMENT: 10 PERCH_STAGING: 50 PERCH_PRODUCTION: 100 PERCH_DB_USERNAME: urea_242519_0002 PERCH_DB_SERVER: cust-mysql01 PERCH_DB_DATABASE: reamcouk_242519_db2 PERCH_DB_PREFIX: perch2_ PERCH_EMAIL_FROM: langleyp@hotmail.com PERCH_EMAIL_FROM_NAME: Paul langley PERCH_LOGINPATH: /admin PERCH_PATH: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin PERCH_CORE: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core PERCH_SCHEDULE_SECRET: reamschedule PERCH_RESFILEPATH: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/resources PERCH_RESPATH: /admin/resources PERCH_HTML5: 1 PERCH_ERROR_MODE: DIE PERCH_DATE_LONG: %d %B %Y PERCH_DATE_SHORT: %d %b %Y PERCH_TIME_SHORT: %H:%M PERCH_TIME_LONG: %H:%M:%S PERCH_DEBUG: PERCH_PREVIEW_ARG: preview PERCH_TEMPLATE_PATH: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/templates PERCH_DEFAULT_DOC: index.php PERCH_DEFAULT_EXT: .php PERCH_PRODUCTION_MODE: 100 PERCH_RWD: PERCH_HTML_ENTITIES: PERCH_SSL: PERCH_AUTH_PLUGIN: PERCH_DB_CHARSET: utf8 PERCH_DB_PORT: PERCH_DB_SOCKET: PERCH_APPS_EDITOR_PLUGIN: markitup PERCH_APPS_EDITOR_MARKUP_LANGUAGE: textile HOSTING SETTINGS

PHP: 5.5.9 Zend: 2.5.0 OS: Linux SAPI: cgi-fcgi Safe mode: not detected MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: bf9ad53b11c9a57efdb1057292d73b928b8c5c77 $ MySQL server: 5.5.32-31.0-log Extensions: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dba, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, json, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, Phar, shmop, SimpleXML, soap, sockets, sqlite3, tokenizer, xml, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader GD: Yes (image sharpening disabled, #66714) ImageMagick: No PHP max upload size: 8M PHP max form post size: 8M PHP memory limit: 128M Total max uploadable file size: 8M Resource folder writeable: Yes Session timeout: 24 minutes Native JSON: Yes Filter functions: Yes Transliteration functions: No DOCUMENT_ROOT: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html DOCUMENT_ROOT_REAL: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html GATEWAY_INTERFACE: CGI/1.1 HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8 HTTP_ACCEPT_ENCODING: gzip, deflate, sdch HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8 HTTP_CONNECTION: keep-alive HTTP_COOKIE: PHPSESSID=07696e17707b69b99b9541bde37af746; __atuvc=80%7C51; __utma=164594236.1714172924.1418654840.1418654840.1418658853.2; __utmc=164594236; __utmz=164594236.1418654840.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); cmsa=1 HTTP_HOST: ream.co.uk HTTP_REFERER: https://ream.co.uk/admin/core/settings/diagnostics/ HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.71 Safari/537.36 MAGICK_THREAD_LIMIT: 1 PATH: /bin:/usr/bin:/usr/local/bin:/usr/local/php4/bin PWD: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/settings/diagnostics REDIRECT_STATUS: 200 REMOTE_ADDR: 92.237.175.0 REMOTE_PORT: 61019 REQUEST_METHOD: GET REQUEST_URI: /admin/core/settings/diagnostics/ SCRIPT_FILENAME: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/settings/diagnostics/index.php SCRIPT_NAME: /admin/core/settings/diagnostics/index.php SCRIPT_URI: https://ream.co.uk/admin/core/settings/diagnostics/ SCRIPT_URL: /admin/core/settings/diagnostics/ SERVER_ADDR: 10.15.21.102 SERVER_ADMIN: hosting-support@webfusion.com SERVER_NAME: ream.co.uk SERVER_PORT: 80 SERVER_PROTOCOL: HTTP/1.1 SERVER_SIGNATURE: <address>Apache Server at ream.co.uk Port 80</address> SERVER_SOFTWARE: Apache UNIQUE_ID: VI8ecgoPC2YAAEXzN9oAAAAS VHOST: ream.co.uk PHP_SELF: /admin/core/settings/diagnostics/index.php REQUEST_TIME_FLOAT: 1418665586.6213 REQUEST_TIME: 1418665586

Drew McLellan

Drew McLellan 2638 points
Perch Support

If fact that __DIR__ is appearing in the error looks like PHP doesn't understand __DIR__, which suggests PHP 5.2 to me.

The diagnostics are saying you're on Perch 2.4.9 - did you revert?

Hi,

Yes reverted as was getting all the errors above...

PHP version seems to be 5.5.9 - https://ream.co.uk/info.php

Drew McLellan

Drew McLellan 2638 points
Perch Support

Does it work on your development copy of the site, or are you working completely live?

no i was upgrading straight onto live..

Drew McLellan

Drew McLellan 2638 points
Perch Support

Ok. I'm not sure how to help. Does the server still pass the compatibility test? Can you log into Perch ok?

Hi,

perch admin seems fine when upgrading to perch 2.7.4. Perch compatibility also ran successfully...

But the front end throws a load of errors. (diagnostics and errors below)

Perch: 2.7.4 Production mode: Production (100) Installed apps: content (2.7.4), assets (2.7.4), categories (2.7.4), perch_case_studies (3.5), perch_forms (1.5), perch_gallery (2.8), perch_ex_display (3.6.3), perch_members (1.0.2), perch_blog (3.7.5), perch_backup (1.2), perch_twitter (3.1) DB driver: PDO DB tables: perch2_Case_Studies_authors, perch2_Case_Studies_categories, perch2_Case_Studies_comments, perch2_Case_Studies_posts, perch2_Case_Studies_posts_to_categories, perch2_Case_Studies_posts_to_tags, perch2_Case_Studies_tags, perch2_blog_authors, perch2_blog_categories, perch2_blog_comments, perch2_blog_posts, perch2_blog_posts_to_categories, perch2_blog_posts_to_tags, perch2_blog_tags, perch2_case_studies_authors, perch2_case_studies_categories, perch2_case_studies_comments, perch2_case_studies_posts, perch2_case_studies_posts_to_categories, perch2_case_studies_posts_to_tags, perch2_case_studies_tags, perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_ex_display_authors, perch2_ex_display_categories, perch2_ex_display_comments, perch2_ex_display_posts, perch2_ex_display_posts_to_categories, perch2_ex_display_posts_to_tags, perch2_ex_display_tags, perch2_forms, perch2_forms_responses, perch2_gallery_albums, perch2_gallery_image_versions, perch2_gallery_images, perch2_members, perch2_members_forms, perch2_members_member_tags, perch2_members_sessions, perch2_members_tags, perch2_my_sample_things, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_shop_categories, perch2_shop_product_options, perch2_shop_products, perch2_shop_products_to_categories, perch2_twitter_settings, perch2_twitter_tweets, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users Users: 10 App runtimes: <?php include(PERCH_PATH.'/core/apps/content/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_blog/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_gallery/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_forms/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_twitter/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_case_studies/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_ex_display/runtime.php'); include(PERCH_PATH.'/addons/apps/perch_members/runtime.php'); //include(PERCH_PATH.'/core/apps/categories/runtime.php');

?> Scheduled tasks for perch_twitter: update_tweets (10 mins) Editor plug-ins: markitup, ckeditor H1: 6d4e002114b47eb27b46690946fe4a48 L1: f2e267781c38e5765b55b4d36851068f headerColour: #ffffff content_singlePageEdit: 0 helpURL: siteURL: / hideBranding: 1 content_collapseList: 1 lang: en-gb latest_version: 2.5.3 headerScheme: light dashboard: 1 perch_blog_slug_format: %Y-%m-%d-{postTitle} perch_blog_akismet_key: perch_shop_foxy_url: perch_shop_foxy_api: perch_shop_product_url: /shop/product.php?s={productSlug} content_hideNonEditableRegions: 0 perch_gallery_basicUpload: 0 perch_shop_foxy_security: 0 logoPath: /admin/resources/Ream 35 years logo.jpg perch_blog_post_url: /news/post.php?s={postSlug} perch_case_studies_post_url: /our-work/post.php?s={postSlug} perch_case_studies_slug_format: %Y-%m-%d-{postTitle} perch_case_studies_akismet_key: perch_ex_display_post_url: /ex-display/post.php?s={postSlug} perch_ex_display_slug_format: %Y-%m-%d-{postTitle} perch_ex_display_akismet_key: update_2.1.4: done perch_ex_display_update: 3.6.3 update_2.2.5: done update_2.2.7: done perch_blog_update: 3.7.5 perch_gallery_update: 2.7 on_sale_version: 2.7.4 update_2.4.9: done perch_members_login_page: /members/login.php?r={returnURL} perch_gallery_bucket_mode: single perch_gallery_bucket: default hide_pwd_reset: 0 content_frontend_edit: 0 perch_blog_comment_notify: 0 perch_ex_display_comment_notify: 0 update_2.7.4: done PERCH_DEVELOPMENT: 10 PERCH_STAGING: 50 PERCH_PRODUCTION: 100 PERCH_DB_USERNAME: urea_242519_0002 PERCH_DB_SERVER: cust-mysql01 PERCH_DB_DATABASE: reamcouk_242519_db2 PERCH_DB_PREFIX: perch2_ PERCH_EMAIL_FROM: langleyp@hotmail.com PERCH_EMAIL_FROM_NAME: Paul langley PERCH_LOGINPATH: /admin PERCH_PATH: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin PERCH_CORE: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core PERCH_SCHEDULE_SECRET: reamschedule PERCH_RESFILEPATH: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/resources PERCH_RESPATH: /admin/resources PERCH_HTML5: 1 PERCH_RUNWAY: PERCH_ERROR_MODE: DIE PERCH_DATE_LONG: %d %B %Y PERCH_DATE_SHORT: %d %b %Y PERCH_TIME_SHORT: %H:%M PERCH_TIME_LONG: %H:%M:%S PERCH_DEBUG: PERCH_PREVIEW_ARG: preview PERCH_TEMPLATE_PATH: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/templates PERCH_DEFAULT_DOC: index.php PERCH_DEFAULT_EXT: .php PERCH_PRODUCTION_MODE: 100 PERCH_RWD: PERCH_HTML_ENTITIES: PERCH_SSL: PERCH_AUTH_PLUGIN: PERCH_DB_CHARSET: utf8 PERCH_DB_PORT: PERCH_DB_SOCKET: PERCH_APPS_EDITOR_PLUGIN: markitup PERCH_APPS_EDITOR_MARKUP_LANGUAGE: textile HOSTING SETTINGS

PHP: 5.5.9 Zend: 2.5.0 OS: Linux SAPI: cgi-fcgi Safe mode: not detected MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: bf9ad53b11c9a57efdb1057292d73b928b8c5c77 $ MySQL server: 5.5.32-31.0-log Extensions: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dba, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, json, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, Phar, shmop, SimpleXML, soap, sockets, sqlite3, tokenizer, xml, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader GD: Yes (image sharpening disabled, #66714) ImageMagick: No PHP max upload size: 8M PHP max form post size: 8M PHP memory limit: 128M Total max uploadable file size: 8M Resource folder writeable: Yes Session timeout: 24 minutes Native JSON: Yes Filter functions: Yes Transliteration functions: No DOCUMENT_ROOT: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html DOCUMENT_ROOT_REAL: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html GATEWAY_INTERFACE: CGI/1.1 HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8 HTTP_ACCEPT_ENCODING: gzip, deflate, sdch HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8 HTTP_CONNECTION: keep-alive HTTP_COOKIE: __atuvc=2%7C50; __utma=164594236.823801227.1418315248.1418315248.1418315248.1; __utmz=164594236.1418315248.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); PHPSESSID=03e43548ecbc0cc41ad49ede1becbdfe; cmsa=1 HTTP_HOST: ream.co.uk HTTP_REFERER: https://ream.co.uk/admin/core/settings/diagnostics/ HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36 MAGICK_THREAD_LIMIT: 1 PATH: /bin:/usr/bin:/usr/local/bin:/usr/local/php4/bin PWD: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/settings/diagnostics QUERY_STRING: extended REDIRECT_STATUS: 200 REMOTE_ADDR: 194.102.14.125 REMOTE_PORT: 42847 REQUEST_METHOD: GET REQUEST_URI: /admin/core/settings/diagnostics/?extended SCRIPT_FILENAME: /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/settings/diagnostics/index.php SCRIPT_NAME: /admin/core/settings/diagnostics/index.php SCRIPT_URI: https://ream.co.uk/admin/core/settings/diagnostics/ SCRIPT_URL: /admin/core/settings/diagnostics/ SERVER_ADDR: 10.15.21.104 SERVER_ADMIN: hosting-support@webfusion.com SERVER_NAME: ream.co.uk SERVER_PORT: 80 SERVER_PROTOCOL: HTTP/1.1 SERVER_SIGNATURE: <address>Apache Server at ream.co.uk Port 80</address> SERVER_SOFTWARE: Apache UNIQUE_ID: VJBSagoPC2gAAFnqO@EAAABg VHOST: ream.co.uk PHP_SELF: /admin/core/settings/diagnostics/index.php REQUEST_TIME_FLOAT: 1418744426.6416 REQUEST_TIME: 1418744426 argc: 1

Warning: include(DIR/../inc/pre_config.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 11

Warning: include(DIR/../inc/pre_config.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 11

Warning: include() [function.include]: Failed opening 'DIR/../inc/pre_config.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 11

Warning: include(DIR/../../config/config.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 12

Warning: include(DIR/../../config/config.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 12

Warning: include() [function.include]: Failed opening 'DIR/../../config/config.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 12

Warning: include(PERCH_CORE/runtime/loader.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 14

Warning: include(PERCH_CORE/runtime/loader.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 14

Warning: include() [function.include]: Failed opening 'PERCH_CORE/runtime/loader.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 14

Warning: include(PERCH_CORE/inc/apps.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 15

Warning: include(PERCH_CORE/inc/apps.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 15

Warning: include() [function.include]: Failed opening 'PERCH_CORE/inc/apps.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 15

Warning: include(PERCH_PATH/core/inc/forms.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 16

Warning: include(PERCH_PATH/core/inc/forms.php) [function.include]: failed to open stream: No such file or directory in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 16

Warning: include() [function.include]: Failed opening 'PERCH_PATH/core/inc/forms.php' for inclusion (include_path='.:/usr/local/php52/share/pear:/usr/local/php52/share/php') in /websites/LinuxPackage02/re/am/_c/ream.co.uk/public_html/admin/core/runtime/runtime.php on line 16

Hi Drew

any ideas what we can do here?

Thanks

Drew McLellan

Drew McLellan 2638 points
Perch Support

Can you put the following in a PHP file and let me have the URL?

<?php
    phpinfo();
?>

yep i did that - https://ream.co.uk/info.php

Cheers

Drew McLellan

Drew McLellan 2638 points
Perch Support

That all looks fine. I've got no explanation for why it's not working for you.

Hi drew

Anything we can do? Its just the client is expecting updates on their site and this will be a problem for us

Thanks

Rachel Andrew

Rachel Andrew 394 points
Perch Support

The first step would be to see if the same issue happens in a local development copy running the same version of PHP.

If not then you need to speak to the host.