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Thread tagged as: Problem, Installation, Forms

Perch Forms Installation problem

Hi,

I've installed the latest perch and perch forms app but when i click forms in the admin i see a blank page... Any ideas?

Perch: 2.7.6
Production mode: Production (100)
Installed apps: content (2.7.6), assets (2.7.6), categories (2.7.6), perch_blog (4.5.4), perch_forms (1.8.2)
DB driver: PDO
DB tables: perch2_blog_authors, perch2_blog_comments, perch2_blog_index, perch2_blog_posts, perch2_blog_posts_to_tags, perch2_blog_sections, perch2_blog_tags, perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users
Users: 1
App runtimes:
<?php
    $apps_list = array(
        'content', 
        'categories',
        'perch_forms',
        'perch_blog',
    );
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Editor plug-ins: markitup, ckeditor
H1: cf37306602a27c110501fec468a47e58
L1: ef3f9743ef9a7dca4fb4c7740d830f72
headerColour: #ffffff
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.7.4: done
latest_version: 2.5.3
on_sale_version: 2.7.6
headerScheme: light
dashboard: 1
hide_pwd_reset: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 0
perch_blog_post_url: /blog/post.php?s={postSlug}
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 0
perch_blog_comment_notify: 0
logoPath: /emmanuel/admin/resources/logo.gif
perch_blog_update: 5.0
update_2.7.6: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: cl50-emmanuel
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: cl50-emmanuel
PERCH_DB_PREFIX: perch2_
PERCH_TZ: UTC
PERCH_EMAIL_FROM: langleyp@hotmail.com
PERCH_EMAIL_FROM_NAME: Paul Langley
PERCH_LOGINPATH: /emmanuel/admin
PERCH_PATH: /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin
PERCH_CORE: /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin/core
PERCH_RESFILEPATH: /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin/resources
PERCH_RESPATH: /emmanuel/admin/resources
PERCH_HTML5: 1
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
HOSTING SETTINGS

PHP: 5.5.9
Zend: 2.5.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: bf9ad53b11c9a57efdb1057292d73b928b8c5c77 $
MySQL server: 5.5.33
Extensions: Core, date, ereg, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, pcntl, readline, Reflection, session, standard, shmop, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, bcmath, curl, dom, enchant, fileinfo, gd, imap, intl, json, ldap, exif, mcrypt, mssql, mysqlnd, mysql, mysqli, odbc, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, recode, soap, sqlite3, sysvmsg, sysvsem, sysvshm, tidy, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader
GD: Yes (image sharpening disabled, #66714)
ImageMagick: No
PHP max upload size: 64M
PHP max form post size: 64M
PHP memory limit: 128M
Total max uploadable file size: 64M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
PATH: /usr/local/bin:/usr/bin:/bin
UNIQUE_ID: VLPSP38AAAEAADe0kVgAAAAc
SCRIPT_URL: /emmanuel/admin/core/settings/diagnostics/
SCRIPT_URI: https://dev.openwaterdesign.com/emmanuel/admin/core/settings/diagnostics/
HTTP_HOST: dev.openwaterdesign.com
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36
HTTP_REFERER: https://dev.openwaterdesign.com/emmanuel/admin/core/settings/diagnostics/
HTTP_ACCEPT_ENCODING: gzip, deflate, sdch
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8
HTTP_COOKIE: __atuvc=0%7C47%2C94%7C48%2C16%7C49%2C131%7C50%2C5%7C51; cmsa=1; PHPSESSID=shr69cladm1lbphoc5il5fati4; _ga=GA1.2.1945611295.1415187832
HTTP_CONNECTION: close
SERVER_SIGNATURE: <address>Apache/2.4.9 (Unix) Server at dev.openwaterdesign.com Port 80</address>
SERVER_SOFTWARE: Apache/2.4.9 (Unix)
SERVER_NAME: dev.openwaterdesign.com
SERVER_ADDR: 10.0.187.57
SERVER_PORT: 80
REMOTE_ADDR: 194.102.14.125
DOCUMENT_ROOT: /home/sites/dev.openwaterdesign.com/public_html/
REQUEST_SCHEME: http
CONTEXT_DOCUMENT_ROOT: /home/sites/dev.openwaterdesign.com/public_html/
SERVER_ADMIN: webmaster@dev.openwaterdesign.com
SCRIPT_FILENAME: /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin/core/settings/diagnostics/index.php
REMOTE_PORT: 42694
GATEWAY_INTERFACE: CGI/1.1
SERVER_PROTOCOL: HTTP/1.1
REQUEST_METHOD: GET
QUERY_STRING: extended
REQUEST_URI: /emmanuel/admin/core/settings/diagnostics/?extended
SCRIPT_NAME: /emmanuel/admin/core/settings/diagnostics/index.php
PHP_SELF: /emmanuel/admin/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1421070911.066
REQUEST_TIME: 1421070911
Paul Langley

Paul Langley 0 points

  • 6 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

If you see a blank page then you have a PHP error. Take a look in your error log to see what the error is.

If that doesn't help post the error here.

Warning: include(../../../../core/inc/api.php): failed to open stream: No such file or directory in /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin/addons/apps/perch_forms/index.php on line 5 Warning: include(../../../../core/inc/api.php): failed to open stream: No such file or directory in /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin/addons/apps/perch_forms/index.php on line 5 Warning: include(): Failed opening '../../../../core/inc/api.php' for inclusion (include_path='.:/usr/share/pear55:/usr/share/php') in /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin/addons/apps/perch_forms/index.php on line 5 Fatal error: Class 'PerchAPI' not found in /home/sites/dev.openwaterdesign.com/public_html/emmanuel/admin/addons/apps/perch_forms/index.php on line 7

Is it not going up too many directories? Shouldnt it be 3 instead of 4?

Thanks

Drew McLellan

Drew McLellan 2638 points
Perch Support

Yes, and that's more than is in the shipping version of the code.

Could you try reinstalling the app?

strange - yeah ive installed it twice now..

I'll install again then.

...and yep it works now!

Thanks