Thread tagged as: Question, Problem, Runway

Failed Login to Runway

Hello, I have taken advantage of your recent Runway special- thank you!

At my initial login, the following:

Sorry, your license key isn't valid for this domain. Log into your Perch account and add the following as your live or testing domain: localhost

I get the debug message:

Debug Message Activating via CURL {"result":"FAILURE"} Activation: failed SELECT DISTINCT settingID, settingValue FROM rw01settings WHERE userID=0 Queries: 1

When I enter "localhost" at my account (required domain), the Save is acknowledged, but on log out and subsequent log in, that does not appear to be saved.

John Rose

John Rose 6 points

  • 6 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

You need to enter something in the main domain, if you don't have a live domain enter localhost there for now.

I enter localhost in the main domain and get the message that my details have been updated, but that then vanishes and is not retained.

Thank you.

Rachel Andrew

Rachel Andrew 394 points
Perch Support

OK - I'm just investigating as there doesn't seem to be a general issue with editing licenses (I just updated one of mine to check).

Drew McLellan

Drew McLellan 2638 points
Perch Support

I think I've tracked down the issue - give it another try.

Super sleuthing! Thank you all.