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Problem logging on to perch
Hello
I cannot seem to logon to my clients perch. The saved password is incorrect somehow and I am receiving no emails when I try to reset it. I have checked all spam/junk folders.
Thank you Denise
Hello
I cannot seem to logon to my clients perch. The saved password is incorrect somehow and I am receiving no emails when I try to reset it. I have checked all spam/junk folders.
Thank you Denise
Then you need to make sure that the server is sending email - you should raise a ticket with your host.
Hello Rachel
the response back from my host was that all was ok but I should do the following ...
"From what I can see the CMS has been set up to send the emails from courtneydesign@aol.com but AOL have an SMTP restriction in place and any unauthorised attempts will simply be rejected by their server.
This can be changed in the config.php file for the email to be sent with SMTP authorisation using the information provided at: https://docs.grabaperch.com/docs/installing-perch/configuration/email/
They do have an example of using Google Mail to set this up with which could be an option if you want to go with for this specific CMS set up. "
But because I was resetting password and I am nor receiving emails I cannot get past the login system to access the setting > email.
Any ideas?
Thank you.
You don't need to log in to change your configuration. You change it in your
config.php
file.I've tried that but it doesn't work. Tried with my aol mail and my google email.
What "doesn't work" about it? You need to give us more information if you want help.
Hello Rachel and Drew.
I added some further info to the config.php file as suggested in the doc above. Tried first this with my aol
then tried my ggoglemail acc.
but I am still receiving no emails when trying to reset the password and therefore unable to login.
There is nothing in my spam or junk either.
Were you setting a password with each of those?
I had a password for the user with aol address but couldn't remember it so I was trying to reset it but I am receiving nothing.
Thought it would then be worth trying to see if the password reset would work my google email just in case but no.
Denise
I mean are you passing your SMTP password to those servers in the configuration? Is it missing from the config, or just in the examples pasted above?
I was missing the password, oops! But have included it now and still no password reset emails coming through.
Any ideas what the port would be for my aol or is just the default?
I think this is hopeless.
Do you have access to the database in order to reset the password manually?
yes I do. Will it be easy to locate? Could you give me any idea where to find it.
Thank you
Yes, in the
perch2_users
table. There's auserPassword
column. For your user, change this to the following:Your password will now be
password
That was much easier, all logged in, thank you very much!
One quick question, Should I revert back to the original config.php file?
You need to fix your email issue, or this will happen again.