Secure Downloads - Link not working

Hi there,

Really struggling with the secure downloads on the members app.

I have created the template and in the CMS it uploads to the folder on server (outside of public_html) with no problems.

It link also gets displayed when the member is logged in.

Its when you click on the link to download the file, it says:

The contrac.teamfc.uk page isn’t working

contrac.teamfc.uk is currently unable to handle this request.
HTTP ERROR 500

This is my template

<perch:before>
    <h1 class="logged-in-title2">Downloads</h1>
</perch:before>

<a href="<perch:content id="file" type="file" label="File" order="2" bucket="secure" />">
     <perch:content type="text" id="desc" label="Title" order="1" required="true" title="true" />
</a>

This is my member template

<?php
    if (perch_member_logged_in()) {
        echo '<h1 class="logged-in-title">Welcome back, '.perch_member_get('first_name').'!</h1>';
    }else{
        echo '<h1>Hello!</h1>';
        echo '<p>You are not logged in.';
    }
?>

<?php
    if (perch_member_logged_in()) {
        perch_content('Downloads');
?>

    <a href="profile.php" class="logged-in__logged-out button button--black">Edit profile</a>
    <a href="logout.php" class="logged-in__logged-out button button--black">Log out</a>


<?php
    }else{
        perch_members_login_form();
    }
?>

Then this is my buckets.php file

<?php
return array(
    'secure' => array(
        'web_path'  => '/members/download.php?file=',
        'file_path' => '/home/teamfcuk/secure',
    ),
);
?>

This is my download.php file

<?php
    include('../admin/runtime.php');

    // config
    $bucket_name = 'secure';
    $url_param   = 'file';


    // By default, deny downloads unless we've proved the member is allowed this file.
    $allow_download = false;


    // Check a member is logged in
    if (perch_member_logged_in()) {
        $allow_download = true;
    }

    /*
    Alternatively, you could check for a specific tag, e.g.

    if (perch_member_has_tag('client')) {
        $allow_download = true;
    }

    */


    // Deliver the file.
    if ($allow_download) {
        perch_members_secure_download(perch_get($url_param), $bucket_name);
    }

    exit;

Here is a screenshot of the folder with the PDF uploaded correctly https://goo.gl/PlKCdv

And the full link is https://contrac.teamfc.uk/members/download.php?file=/chicopee-a4-case-study-2pp-sodexo.pdf

Here is my DR

Perch: 2.8.27
Production mode: Production (100)
Installed apps: content (2.8.27), assets (2.8.27), categories (2.8.27), perch_forms (1.8.3), perch_blog (5.0), perch_members (1.4.2)
DB driver: PDO
DB tables: perch2_blog_authors (3), perch2_blog_comments (0), perch2_blog_index (71), perch2_blog_posts (2), perch2_blog_posts_to_tags (0), perch2_blog_sections (1), perch2_blog_tags (0), perch2_blogs (1), perch2_categories (17), perch2_category_counts (1), perch2_category_sets (3), perch2_content_index (15902), perch2_content_items (871), perch2_content_regions (12), perch2_forms (1), perch2_forms_responses (1), perch2_members (3), perch2_members_forms (0), perch2_members_member_tags (1), perch2_members_sessions (29), perch2_members_tags (1), perch2_navigation (0), perch2_navigation_pages (0), perch2_page_templates (1), perch2_pages (5), perch2_resource_log (3680), perch2_resource_tags (0), perch2_resources (592), perch2_resources_to_tags (0), perch2_settings (25), perch2_user_passwords (0), perch2_user_privileges (39), perch2_user_role_privileges (34), perch2_user_roles (2), perch2_users (4)
Users: 4
App runtimes:
<?php
    $apps_list = array(
        'content',
        'categories',
        'perch_forms',
        'perch_members',
        'perch_blog'
    );
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Editor plug-ins: markitup
H1: c353df99ac6fbdcc3b8ddc2f6cf1e3ee
L1: 896bc08cf2fb6710ab69742481fc6f63
F1: 2edba60ed1f613d6dd804feb202456a2
headerColour: #356490
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.8.20: done
latest_version: 2.8.15
on_sale_version: 2.8.27
headerScheme: dark
dashboard: 0
hide_pwd_reset: 0
content_hideNonEditableRegions: 1
content_frontend_edit: 1
perch_blog_update: 5.0.1
perch_blog_post_url: /news/post.php?s={postSlug}
perch_blog_site_name: Contrac Lighting
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 0
perch_blog_comment_notify: 0
perch_members_update: 1.4
perch_members_login_page: /members/login.php?r={returnURL}
update_2.8.27: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: teamfcuk_contrac
PERCH_DB_SERVER: 87.117.252.235
PERCH_DB_DATABASE: teamfcuk_contrac
PERCH_DB_PREFIX: perch2_
PERCH_CLEAN_RESOURCES:
PERCH_TZ: Europe/London
PERCH_EMAIL_FROM: chris@teamfc.co.uk
PERCH_EMAIL_FROM_NAME: Thom Watson
PERCH_LOGINPATH: /admin
PERCH_PATH: /home/teamfcuk/public_html/contrac/admin
PERCH_CORE: /home/teamfcuk/public_html/contrac/admin/core
PERCH_RESFILEPATH: /home/teamfcuk/public_html/contrac/admin/resources
PERCH_RESPATH: /admin/resources
PERCH_HTML5: 1
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/teamfcuk/public_html/contrac/admin/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SESSION_TIMEOUT_MINS: 20
HOSTING SETTINGS

PHP: 5.6.17
Zend: 2.6.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 3c688b6bbc30d36af3ac34fdd4b7b5b787fe5555 $
MySQL server: 5.5.48-cll
Free disk space: 56.43 GB
Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, calendar, ctype, curl, dom, filter, ftp, gd, hash, iconv, SPL, json, mbstring, mcrypt, session, mysql, mysqli, standard, Phar, posix, Reflection, mysqlnd, SimpleXML, soap, sockets, imap, tokenizer, xml, xmlreader, xmlwriter, cgi-fcgi, homeloader, PDO, pdo_sqlite, pdo_mysql, ionCube Loader, Zend Guard Loader
GD: Yes
ImageMagick: No
PHP max upload size: 2M
PHP max form post size: 8M
PHP memory limit: 1028M
Total max uploadable file size: 2M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
CONTEXT_DOCUMENT_ROOT: /home/teamfcuk/public_html/contrac
DOCUMENT_ROOT: /home/teamfcuk/public_html/contrac
GATEWAY_INTERFACE: CGI/1.1
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
HTTP_ACCEPT_ENCODING: gzip, deflate, sdch
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8,fr;q=0.6
HTTP_CONNECTION: keep-alive
HTTP_COOKIE: __unam=c3834f5-15332d09d52-7a1f72c4-354; cmsa=1; p_m=103f7107b492e956ec390ef6c2b9ca9f363b9074; _ga=GA1.2.85343822.1457444132; PHPSESSID=b643a6651b0f4c2292d49b6be0a99ef7
HTTP_HOST: contrac.teamfc.uk
HTTP_REFERER: https://contrac.teamfc.uk/admin/core/settings/diagnostics/
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.37 Safari/537.36
PATH: /bin:/usr/bin
PHPRC: /home/teamfcuk/public_html/contrac
QUERY_STRING: extended
REDIRECT_STATUS: 200
REMOTE_ADDR: 86.2.239.205
REMOTE_PORT: 49830
REQUEST_METHOD: GET
REQUEST_SCHEME: http
REQUEST_URI: /admin/core/settings/diagnostics/?extended
SCRIPT_FILENAME: /home/teamfcuk/public_html/contrac/admin/core/settings/diagnostics/index.php
SCRIPT_NAME: /admin/core/settings/diagnostics/index.php
SERVER_ADDR: 87.117.252.235
SERVER_ADMIN: webmaster@contrac.teamfc.uk
SERVER_NAME: contrac.teamfc.uk
SERVER_PORT: 80
SERVER_PROTOCOL: HTTP/1.1
SERVER_SOFTWARE: Apache
UNIQUE_ID: VvLUqFd1-OsAAUqtHRsAAAAX
PHP_SELF: /admin/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1458754728.65
REQUEST_TIME: 1458754728
argc: 1

Any ideas what I am doing wrong. I followed the example below https://docs.grabaperch.com/addons/members/downloads/

Thanks