Thread tagged as: Problem, Error, Shop

Only some purchases being recorded.

Hi, I set up Perch Shop a while ago and as the orders are coming in only some of the orders are being recorded. The payments are being received but not all order appear in the conrtol panel. Could you let me know what information I need to provide in order for you to help?

Jade Marling

Jade Marling 0 points

  • 4 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

With every post to the forum we need your Diagnostics Report and relevant code.

In this case you are going to need to also look in your PHP error log to find out why the orders are not being recorded. You'll need to do a reasonable amount of investigation yourself, for example are orders being logged with any status - is it just the case they don't get flagged as paid. We're not in a position to do that work for you as it requires access to the server.