Thread tagged as: Problem, Installation, Runway

Log-in fails, unable to re-set password

I have a new Runway install set up locally on MAMP, and the Log-in page looks fine, but fails with a message that the password is incorrect.

When I click to re-set password, no email arrives permitting me to do so.


Debug Message - Perch Runway 3.1.1
[1] SELECT u.*, r.* FROM perch3_users u, perch3_user_roles r WHERE u.roleID=r.roleID AND u.userEnabled=1 AND userUsername='johnrose' LIMIT 1
User exists, checking password.
Stronger password hash.
Password failed to match.
UPDATE perch3_users SET userFailedLoginAttempts=42, userLastFailedLogin='2018-04-01 20:26:16' WHERE userID='1'
Writing auth fail to log.
[22] SELECT DISTINCT settingID, settingValue FROM perch3_settings WHERE userID=0
Queries: 4
Memory: 1.7192

I had installed a database from a previous Perch (not Runway) site. Would that cause a problem?

I have removed the setup file, and have the .htaccess file written as prescribed and in the root of the site.

John Rose

John Rose 6 points

  • 3 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

Do you have a functioning email server? If not then the password will be reset but you won't get an email.

I tried a different install and can see there's something wrong with my process.

Thank you for taking the time to respond.