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Thread tagged as: Question, Shop

How to track cart abandonment and send reminders?

Hi there,

Although some versions of it had been implemented for other ecommerce engines such as Prestashop (https://addons.prestashop.com/en/remarketing-shopping-cart-abandonment/16535-abandoned-cart-pro.html) I wonder if there is a way to do this in Perch Shop.

Thanks for any hints! Damian
Damian Drozdowicz

Damian Drozdowicz 0 points

  • 4 years ago
Robert Ketter

Robert Ketter 103 points

4 years ago

There is not a process I know of at this time in Perch Shop.

There is a table shop_cart which contains basic details about the abandoned cart. Depending on the flow of your shopping cart this table will contain more or less customer (member) information.

You could use this information to remind known shoppers they have an abandoned cart, then rebuild the cart if they return to complete the transaction.

Of course at this point you will need a custom app, but its totally doable.

Robert
Rachel Andrew

Rachel Andrew 394 points
Perch Support

4 years ago

We have triggers for cart abandonment listed on the roadmap https://trello.com/b/PHAhH0CE/perch-shop-roadmap feel free to vote it up :)
Damian Drozdowicz

Damian Drozdowicz 0 points
Registered Developer

4 years ago

Great news, thanks a lot Rachel and Robert. I'll look this through.