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Thread tagged as: Question, Problem

Constantly getting logged out of admin

I get logged out quite often from the admin of one of my sites. It's on Perch Runway 2.8.34. Any guidance would be much appreciated.

Here's the diagnostic report:

Diagnostics report
PERCH INFORMATION

Perch Runway: 2.8.34
Production mode: Production (100)
Installed apps: content (2.8.34), assets (2.8.34), categories (2.8.34), jw_activity_log (1.0.0), perch_blog (5.0), collection_2 (2.8.34), collection_5 (2.8.34), perch_events (1.9.3), perch_forms (1.8.3), collection_4 (2.8.34), collection_1 (2.8.34), perch_comments (1.2), perch_members (1.5), perch_mailchimp (3.0.1)
DB driver: PDO
DB tables: perch2_backup_plans (1), perch2_backup_resources (680), perch2_backup_runs (136), perch2_blog_authors (12), perch2_blog_categories (3), perch2_blog_comments (15), perch2_blog_index (4242), perch2_blog_posts (98), perch2_blog_posts_to_categories (13), perch2_blog_posts_to_tags (162), perch2_blog_sections (1), perch2_blog_tags (167), perch2_blogs (1), perch2_categories (15), perch2_category_counts (13), perch2_category_sets (2), perch2_collection_index (3656), perch2_collection_items (125), perch2_collection_revisions (50), perch2_collections (4), perch2_comments (0), perch2_comments_votes (0), perch2_content_index (19890), perch2_content_items (1488), perch2_content_regions (32), perch2_events (0), perch2_events_categories (0), perch2_events_to_categories (0), perch2_forms (3), perch2_forms_responses (494), perch2_jw_activity_log_actions (34), perch2_mailchimp_campaigns (14), perch2_mailchimp_imports (0), perch2_mailchimp_lists (2), perch2_mailchimp_subscribers (4823), perch2_mailchimp_subscriptions (4994), perch2_mailchimp_webhooks (2), perch2_members (114), perch2_members_forms (1), perch2_members_member_tags (406), perch2_members_sessions (13), perch2_members_tags (35), perch2_navigation (2), perch2_navigation_pages (2), perch2_page_routes (20), perch2_page_templates (88), perch2_pages (40), perch2_resource_log (4292), perch2_resource_tags (5), perch2_resources (1616), perch2_resources_to_tags (12), perch2_scheduled_tasks (60), perch2_settings (55), perch2_user_passwords (0), perch2_user_privileges (51), perch2_user_role_privileges (43), perch2_user_roles (2), perch2_users (11)
Users: 11
PHPMailer: 5.2.21
App runtimes:
<?php
    $apps_list = array(
        'content',
        'categories',
        'perch_blog',
        'perch_members',
        'perch_events',
        'perch_forms',
        'perch_mailchimp',

    );
Scheduled tasks for jw_activity_log: prune_actions_log (1440 mins)
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Scheduled tasks for perch_comments: delete_spam_comments (1440 mins)
Scheduled tasks for perch_events: update_category_counts (60 mins)
Scheduled tasks for perch_mailchimp: import_data (1 mins)
Scheduled tasks for Backup: plan_1 (10 mins)
Editor plug-ins: ace, acey, ckeditor, markitup, redactor
H1: 58c580da549b61838d96c81d40a29dd0
L1: a4eb358c2de6a6965679c7eb38ab5756
F1: 6a33f95eca3667f9e0c39bf5ca2980fe
headerColour: #000000
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.2.1: done
latest_version: 2.8.15
perch_blog_post_url: /news/{postSlug}
perch_blog_update: 5.0.1
update_2.2.3: done
headerScheme: dark
perch_events_detail_url: /events/event.php?event={eventSlug}
perch_members_login_page: /members/login.php?r={returnURL}
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_comments_akismet_key:
dashboard: 1
content_hideNonEditableRegions: 0
my_sample_example_setting: 0
perch_blog_comment_notify: 1
logoPath: /perch/resources/1367254038_sketchTree118.png
perch_backup_mysqldump_path:
update_2.2.5: done
update_2.2.6: done
update_2.3.2: done
update_2.4.7: done
on_sale_version:
update_2.4.9: done
update_2.7.10: done
perch_blog_max_spam_days: 1
hide_pwd_reset: 0
content_frontend_edit: 1
update_2.8.4: done
update_2.8.7: done
jw_activity_log_prune_time: 30
update_2.8.15: done
perch_events_update: 1.8
update_2.8.29: done
perch_comments_max_spam_days: 0
perch_mailchimp_api_key: 8fe696e3155e55bc2271b6b973a05e27-us12
perch_mailchimp_campaign_url: /mailchimp/campaign/{campaignSlug}
perch_mailchimp_secret: a6745ed
perch_blog_site_name: Pure Strategies
update_2.8.31: done
update_runway_2.8.31: done
perch_members_update: 1.4
update_runway_2.8.34: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: purest
PERCH_DB_SERVER: mysql.purestrategies.com
PERCH_DB_DATABASE: deployment_ps_data
PERCH_DB_PREFIX: perch2_
PERCH_SITEPATH: /home/purestrategiesvps/deployment.purestrategies.com
PERCH_SCHEDULE_SECRET: drivensnow
PERCH_TZ: America/New_York
PERCH_EMAIL_FROM: info@purestrategies.com
PERCH_EMAIL_FROM_NAME: Pure Strategies
PERCH_LOGINPATH: /perch
PERCH_PATH: /home/purestrategiesvps/deployment.purestrategies.com/perch
PERCH_CORE: /home/purestrategiesvps/deployment.purestrategies.com/perch/core
PERCH_RESFILEPATH: /home/purestrategiesvps/deployment.purestrategies.com/perch/resources
PERCH_RESPATH: /perch/resources
PERCH_HTML5: 1
PERCH_CLEAN_RESOURCES:
PERCH_SSL: 1
PERCH_EMAIL_METHOD: smtp
PERCH_EMAIL_HOST: smtp.postmarkapp.com
PERCH_EMAIL_AUTH: 1
PERCH_EMAIL_PORT: 2525
PERCH_EMAIL_USERNAME: b05726cc-92ed-42c8-8c29-de01499cbc8d
PERCH_RUNWAY: 1
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/purestrategiesvps/deployment.purestrategies.com/perch/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SESSION_TIMEOUT_MINS: 20
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: textile
HOSTING SETTINGS

PHP: 5.6.29
Zend: 2.6.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
MySQL server: 5.6.34-log
Free disk space: 54.77 GB
Extensions: Core, date, ereg, libxml, pcre, sqlite3, filter, mbstring, SPL, PDO, Reflection, pdo_sqlite, hash, session, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, standard, ftp, gd, gettext, exif, iconv, imap, json, mcrypt, mysqlnd, mysqli, openssl, pcntl, pdo_mysql, posix, pspell, mysql, SimpleXML, soap, sockets, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib, imagick, memcached, mhash, Zend OPcache
GD: Yes
ImageMagick: Yes
PHP max upload size: 100M
PHP max form post size: 105M
PHP memory limit: 128M
Total max uploadable file size: 100M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
PATH: /bin:/usr/bin:/sbin:/usr/sbin
RAILS_ENV: production
SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
REQUEST_URI: /perch/core/settings/diagnostics/?extended
QUERY_STRING: extended
REQUEST_METHOD: GET
SERVER_PROTOCOL: HTTP/1.1
GATEWAY_INTERFACE: CGI/1.1
REMOTE_PORT: 47494
SCRIPT_FILENAME: /home/purestrategiesvps/deployment.purestrategies.com/perch/core/settings/diagnostics/index.php
SERVER_ADMIN: webmaster@purestrategies.com
DOCUMENT_ROOT: /home/purestrategiesvps/deployment.purestrategies.com
REMOTE_ADDR: 71.233.175.185
SERVER_PORT: 443
SERVER_ADDR: 64.111.119.118
SERVER_NAME: purestrategies.com
SERVER_SOFTWARE: Apache
HTTP_ACCEPT_ENCODING: gzip, deflate
HTTP_REFERER: https://purestrategies.com/perch/core/settings/diagnostics/
HTTP_ACCEPT_LANGUAGE: en-us
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/603.2.4 (KHTML, like Gecko) Version/10.1.1 Safari/603.2.4
HTTP_COOKIE: _ga=GA1.2.1550039301.1488804695; _gid=GA1.2.1441801343.1493992100; PHPSESSID=GV6onKyEOdgifFPKhgfFj1; gs_v_GSN-955309-W=; cmsa=1; gs_u_GSN-955309-W=2d8fb17956251a1469ba7bf8a71abf4f:18459:42900:1493992100236; cmssb=0
HTTP_CONNECTION: close
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
HTTP_HOST: purestrategies.com
SSL_TLS_SNI: purestrategies.com
HTTPS: on
DH_USER: purestrategiesvps
dsid: 33774584
SCRIPT_URI: https://purestrategies.com/perch/core/settings/diagnostics/
SCRIPT_URL: /perch/core/settings/diagnostics/
UNIQUE_ID: WQyDCkBvd3YAACGPJQoAAAAB
FCGI_ROLE: RESPONDER
PHP_SELF: /perch/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1493992202.156
REQUEST_TIME: 1493992202

Monty Lewis

Monty Lewis 2 points

  • 4 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

Are you planning to update to v3?

I am, but don't have the time to do it right now.

Drew McLellan

Drew McLellan 2638 points
Perch Support

We've changed how this works in Perch 3, so I think you should have fewer problems. I'm not sure what to suggest for your current situation, as we'll not be providing a software update.

ok, I'll make upgrading a priority. thanks!

ok. I went to version 3.0.3 over the weekend... Still getting logged out frequently.

Here's the new diagnostic:

Perch information

Perch Runway: 3.0.3
Production mode: Production (100)
Installed apps: content (3.0.3), assets (3.0.3), categories (3.0.3), jw_activity_log (1.0.0), perch_blog (5.5.1), perch_events (1.9.5), perch_forms (1.9), chirp_seo (1), perch_comments (1.2.1), perch_members (1.6.1), perch_mailchimp (3.1)
DB driver: PDO
DB tables: perch2_backup_plans (1), perch2_backup_resources (690), perch2_backup_runs (138), perch2_blog_authors (12), perch2_blog_categories (3), perch2_blog_comments (15), perch2_blog_index (4242), perch2_blog_posts (98), perch2_blog_posts_to_categories (13), perch2_blog_posts_to_tags (162), perch2_blog_sections (1), perch2_blog_tags (167), perch2_blogs (1), perch2_categories (15), perch2_category_counts (13), perch2_category_sets (2), perch2_chirp_seo (8), perch2_collection_index (3656), perch2_collection_items (125), perch2_collection_revisions (50), perch2_collections (4), perch2_comments (0), perch2_comments_votes (0), perch2_content_index (19914), perch2_content_items (1488), perch2_content_locks (0), perch2_content_regions (32), perch2_events (0), perch2_events_categories (0), perch2_events_to_categories (0), perch2_forms (3), perch2_forms_responses (500), perch2_jw_activity_log_actions (36), perch2_mailchimp_campaigns (14), perch2_mailchimp_imports (0), perch2_mailchimp_lists (2), perch2_mailchimp_subscribers (4823), perch2_mailchimp_subscriptions (4994), perch2_mailchimp_webhooks (2), perch2_members (114), perch2_members_forms (1), perch2_members_member_tags (406), perch2_members_sessions (13), perch2_members_tags (35), perch2_menu_items (16), perch2_navigation (2), perch2_navigation_pages (2), perch2_page_routes (20), perch2_page_templates (89), perch2_pages (41), perch2_resource_log (4298), perch2_resource_tags (5), perch2_resources (1618), perch2_resources_to_tags (12), perch2_scheduled_tasks (60), perch2_settings (59), perch2_user_passwords (0), perch2_user_privileges (51), perch2_user_role_privileges (43), perch2_user_roles (2), perch2_users (11)
Users: 11
App runtimes:
<?php
    $apps_list = array(
        'perch_blog',
        'perch_members',
        'perch_events',
        'perch_forms',
        'perch_mailchimp',

    );
Scheduled tasks for jw_activity_log: prune_actions_log (1440 mins)
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Scheduled tasks for perch_comments: delete_spam_comments (1440 mins)
Scheduled tasks for perch_mailchimp: import_data (1 mins)
Scheduled tasks for Backup: plan_1 (10 mins)
Editor plug-ins: ace, acey, ckeditor, markitup, redactor
H1: 58c580da549b61838d96c81d40a29dd0
L1: a4eb358c2de6a6965679c7eb38ab5756
F1: 0c66c2e1f82f9e0b7617b2cb8270f2c7
headerColour: #1B2835
content_singlePageEdit: 1
helpURL:
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.2.1: done
latest_version:
perch_blog_post_url: /news/{postSlug}
perch_blog_update: 5.0.1
update_2.2.3: done
headerScheme: dark
perch_events_detail_url: /events/event.php?event={eventSlug}
perch_members_login_page: /members/login.php?r={returnURL}
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_comments_akismet_key:
dashboard: 1
content_hideNonEditableRegions: 0
my_sample_example_setting: 0
perch_blog_comment_notify: 1
logoPath: /perch/resources/1367254038_sketchTree118.png
perch_backup_mysqldump_path:
update_2.2.5: done
update_2.2.6: done
update_2.3.2: done
update_2.4.7: done
on_sale_version:
update_2.4.9: done
update_2.7.10: done
perch_blog_max_spam_days: 1
hide_pwd_reset: 0
content_frontend_edit: 1
update_2.8.4: done
update_2.8.7: done
jw_activity_log_prune_time: 30
update_2.8.15: done
perch_events_update: 1.8
update_2.8.29: done
perch_comments_max_spam_days: 0
perch_mailchimp_api_key: 8fe696e3155e55bc2271b6b973a05e27-us12
perch_mailchimp_campaign_url: /mailchimp/campaign/{campaignSlug}
perch_mailchimp_secret: a6745ed
perch_blog_site_name: Pure Strategies
update_2.8.31: done
update_runway_2.8.31: done
perch_members_update: 1.4
update_runway_2.8.34: done
update_runway_3.0.3: done
chirp_seo_license_key: O3IB4-KBMFH-6ZZVF-ZAPG0
siteOffline: 0
content_skip_region_list: 0
siteURL: https://purestrategies.com
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: purest
PERCH_DB_SERVER: mysql.purestrategies.com
PERCH_DB_DATABASE: deployment_ps_data
PERCH_DB_PREFIX: perch2_
PERCH_SITEPATH: /home/purestrategiesvps/deployment.purestrategies.com
PERCH_SCHEDULE_SECRET: drivensnow
PERCH_TZ: America/New_York
PERCH_EMAIL_FROM: info@purestrategies.com
PERCH_EMAIL_FROM_NAME: Pure Strategies
PERCH_LOGINPATH: /perch
PERCH_PATH: /home/purestrategiesvps/deployment.purestrategies.com/perch
PERCH_CORE: /home/purestrategiesvps/deployment.purestrategies.com/perch/core
PERCH_RESFILEPATH: /home/purestrategiesvps/deployment.purestrategies.com/perch/resources
PERCH_RESPATH: /perch/resources
PERCH_HTML5: 1
PERCH_CLEAN_RESOURCES:
PERCH_SSL: 1
PERCH_EMAIL_METHOD: smtp
PERCH_EMAIL_HOST: smtp.postmarkapp.com
PERCH_EMAIL_AUTH: 1
PERCH_EMAIL_PORT: 2525
PERCH_EMAIL_USERNAME: b05726cc-92ed-42c8-8c29-de01499cbc8d
PERCH_RUNWAY: 1
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_ASSET_VERSION: ed79f7a54b300ef2b1e6
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/purestrategiesvps/deployment.purestrategies.com/perch/templates
PERCH_TEMPLATE_FILTERS:
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_XHTML_MARKUP:
PERCH_RWD: 1
PERCH_HTML_ENTITIES:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_DEFAULT_BUCKET: default
PERCH_TRANSLATION_ASSIST:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_PRIV_ASSIST:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown
Hosting settings

PHP: 5.6.29
Zend: 2.6.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
MySQL server: 5.6.34-log
Free disk space: 54.76 GB
Extensions: Core, date, ereg, libxml, pcre, sqlite3, filter, mbstring, SPL, PDO, Reflection, pdo_sqlite, hash, session, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, standard, ftp, gd, gettext, exif, iconv, imap, json, mcrypt, mysqlnd, mysqli, openssl, pcntl, pdo_mysql, posix, pspell, mysql, SimpleXML, soap, sockets, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib, imagick, memcached, mhash
GD: Yes
ImageMagick: Yes
PHP max upload size: 100M
PHP max form post size: 105M
PHP memory limit: 128M
Total max uploadable file size: 100M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
PATH: /bin:/usr/bin:/sbin:/usr/sbin
RAILS_ENV: production
SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
REQUEST_URI: /perch/core/settings/diagnostics/?extended
QUERY_STRING: extended
REQUEST_METHOD: GET
SERVER_PROTOCOL: HTTP/1.1
GATEWAY_INTERFACE: CGI/1.1
REMOTE_PORT: 33981
SCRIPT_FILENAME: /home/purestrategiesvps/deployment.purestrategies.com/perch/core/settings/diagnostics/index.php
SERVER_ADMIN: webmaster@purestrategies.com
DOCUMENT_ROOT: /home/purestrategiesvps/deployment.purestrategies.com
REMOTE_ADDR: 71.233.175.185
SERVER_PORT: 443
SERVER_ADDR: 64.111.119.118
SERVER_NAME: purestrategies.com
SERVER_SOFTWARE: Apache
HTTP_ACCEPT_ENCODING: gzip, deflate
HTTP_REFERER: https://purestrategies.com/perch/core/settings/diagnostics/add-ons/
HTTP_ACCEPT_LANGUAGE: en-us
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/603.2.4 (KHTML, like Gecko) Version/10.1.1 Safari/603.2.4
HTTP_COOKIE: _ga=GA1.2.1550039301.1488804695; _gid=GA1.2.588615276.1494248962; PHPSESSID=tAavTDWfLkRtCg2i4TDjq0; cmsa=1; gs_v_GSN-955309-W=; gs_u_GSN-955309-W=2d8fb17956251a1469ba7bf8a71abf4f:19007:43658:1494248962531; cmssb=0
HTTP_CONNECTION: close
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
HTTP_HOST: purestrategies.com
SSL_TLS_SNI: purestrategies.com
HTTPS: on
DH_USER: purestrategiesvps
dsid: 33774584
SCRIPT_URI: https://purestrategies.com/perch/core/settings/diagnostics/
SCRIPT_URL: /perch/core/settings/diagnostics/
UNIQUE_ID: WRBwGEBvd3YAAAxY32kAAAAD
FCGI_ROLE: RESPONDER
PHP_SELF: /perch/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1494249496.2125
REQUEST_TIME: 1494249496
Drew McLellan

Drew McLellan 2638 points
Perch Support

In that case it doesn't sound like it's a Perch issue.

I kept getting the same thing. You might want to look at this thread to see if it helps ... https://forum.grabaperch.com/forum/04-29-2017-change-setting-for-session-timeout-in-runway-admin