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Thread tagged as: Question, Problem, Shop

Create a category set for your products - Problem

I don't seem to be able to get this to work. All the others in the Shop dashboard are ticked green, only this one, regardless of how I save a set in categories will not work.

I am missing something simple, anyone else had this problem?
Matthew Owen

Matthew Owen 0 points

  • 4 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

4 years ago

We would need to see your Diagnostics Report, also step by step details of what you are doing in order to help.
Matthew Owen

Matthew Owen 0 points

4 years ago 
Perch information

    Perch: 3.0.4
    Production mode: Production (100)
    Installed apps: content (3.0.4), assets (3.0.4), categories (3.0.4), perch_events (1.9.5), perch_forms (1.9), perch_shop_orders (1.2), perch_shop_products (1.2), perch_shop (1.2), perch_members (1.6.1)
    DB driver: PDO
    DB tables: perch3_categories (0), perch3_category_counts (0), perch3_category_sets (1), perch3_content_index (0), perch3_content_items (0), perch3_content_regions (0), perch3_events (0), perch3_events_categories (0), perch3_events_to_categories (0), perch3_forms (0), perch3_forms_responses (0), perch3_members (0), perch3_members_forms (0), perch3_members_member_tags (0), perch3_members_sessions (0), perch3_members_tags (0), perch3_menu_items (14), perch3_navigation (0), perch3_navigation_pages (0), perch3_page_templates (0), perch3_pages (0), perch3_resource_log (2), perch3_resource_tags (0), perch3_resources (2), perch3_resources_to_tags (0), perch3_settings (29), perch3_shop_addresses (0), perch3_shop_admin_index (30), perch3_shop_brands (1), perch3_shop_cart (9), perch3_shop_cart_data (0), perch3_shop_cart_items (0), perch3_shop_countries (250), perch3_shop_currencies (152), perch3_shop_customers (0), perch3_shop_emails (1), perch3_shop_index (11), perch3_shop_option_values (0), perch3_shop_options (0), perch3_shop_order_items (0), perch3_shop_order_promotions (0), perch3_shop_order_statuses (9), perch3_shop_orders (0), perch3_shop_orders_meta (1), perch3_shop_product_files (0), perch3_shop_product_option_values (0), perch3_shop_product_options (0), perch3_shop_product_tags (0), perch3_shop_products (0), perch3_shop_promotions (0), perch3_shop_sales (0), perch3_shop_search (0), perch3_shop_shipping_zone_countries (0), perch3_shop_shipping_zones (1), perch3_shop_shippings (1), perch3_shop_tax_exhibits (0), perch3_shop_tax_group_rates (1), perch3_shop_tax_groups (1), perch3_shop_tax_locations (1), perch3_shop_tax_rates (1), perch3_shop_variants (0), perch3_user_passwords (0), perch3_user_privileges (73), perch3_user_role_privileges (2), perch3_user_roles (2), perch3_users (1)
    Users: 1
    App runtimes:

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Hosting settings

    PHP: 7.0.14
    Zend: 3.0.0
    OS: Linux
    SAPI: cgi-fcgi
    Safe mode: not detected
    MySQL client: mysqlnd 5.0.12-dev - 20150407 - $Id: 241ae00989d1995ffcbbf63d579943635faf9972 $
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    PHP max form post size: 32M
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I am setting up the shop environment as per documentation and check points in perch backend.
Drew McLellan

Drew McLellan 2638 points
Perch Support

4 years ago

Have you added a category set called Products?
P K

P K 0 points

4 years ago

Yep, I had this problem. Documentation for shop installation suggests "a good name might be Products" but actually if you choose another name for your set, you won't get green tick.
Matthew Owen

Matthew Owen 0 points

4 years ago

Super thanks PK! Everything working fine now.