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Thread tagged as: Error, Installation

HTTP 500 error after submitting User Account page during setup.

Hello Everyone,

I'm looking for any troubleshooting advice you can provide regarding an HTTP 500 error I receive when I submit the "User Account" page when setting up a new install of Perch on a live server. I have already purchased a license and my server is running Apache Version 2.4.33, PHP Version 7.2.4 and MySQL Version 5.5.58-cll.

I've scoured the support forums and I can't find anything specific to an error at this stage of installation. Any help is appreciated!

Thanks in advance, Jason
Jason Cashatt

Jason Cashatt 0 points

  • 3 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

3 years ago

Hi Jason - you need to see what the actual PHP error is, from your error log. If that doesn't help post the error here.
Jason Cashatt

Jason Cashatt 0 points

3 years ago

Hi Rachel,

Thank you for your reply. The PHP error log showed that I was missing the iconv PHP extension. I emailed my host, they enabled it and everything is working as it should now.

Have a great weekend! Jason