Thread tagged as: Error, Installation

HTTP 500 error after submitting User Account page during setup.

Hello Everyone,

I'm looking for any troubleshooting advice you can provide regarding an HTTP 500 error I receive when I submit the "User Account" page when setting up a new install of Perch on a live server. I have already purchased a license and my server is running Apache Version 2.4.33, PHP Version 7.2.4 and MySQL Version 5.5.58-cll.

I've scoured the support forums and I can't find anything specific to an error at this stage of installation. Any help is appreciated!

Thanks in advance, Jason

Jason Cashatt

Jason Cashatt 0 points

  • 3 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

Hi Jason - you need to see what the actual PHP error is, from your error log. If that doesn't help post the error here.

Hi Rachel,

Thank you for your reply. The PHP error log showed that I was missing the iconv PHP extension. I emailed my host, they enabled it and everything is working as it should now.

Have a great weekend! Jason