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Thread tagged as: Problem, Configuration, Hosting

Dashboard Timeout

I just had a client email me regarding getting "kicked out" of the Perch dashboard and losing a lot of work. I have noticed that I've been kicked out a few times as well over the past few days... I suspect this is a host setting (the site is with Media Temple grid hosting) but was wondering if anyone had experienced this and what settings they needed to change to prevent it?

I'm not seeing any site loading errors or anything, it's an admin-specific issue.

Lindsay Masten

Lindsay Masten 0 points

  • 6 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

Perch has mechanisms in place to keep the session active while you're on an edit form, so there shouldn't normally be a case where you'd lose anything by getting logged out.

It looks like my client is losing edits when they're kicked out. Here's my diagnostic, see anything weird?

Perch: 2.8.6 Production mode: Production (100) Installed apps: content (2.8.6), assets (2.8.6), categories (2.8.6), perch_events (1.9.2) DB driver: PDO DB tables: perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_events, perch2_events_categories, perch2_events_to_categories, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users Users: 2 App runtimes: <?php $apps_list = array( 'content', 'categories', 'perch_events', ); Scheduled tasks for perch_events: update_category_counts (60 mins) Editor plug-ins: markitup, ckeditor H1: e4839f0ca77ec602880408f26058a263 L1: c8c206adc68f265feda211a42359a0bd headerColour: #942433 content_singlePageEdit: 1 siteURL: / hideBranding: 1 content_collapseList: 1 lang: en-gb update_2.8.5: done latest_version: 2.8 on_sale_version: 2.8.7 headerScheme: dark helpURL: mailto:dina@hellojuice.com dashboard: 0 hide_pwd_reset: 0 content_hideNonEditableRegions: 1 content_frontend_edit: 0 logoPath: /perch/resources/juice_logo.png update_2.8.6: done perch_events_update: 1.8 PERCH_DEVELOPMENT: 10 PERCH_STAGING: 50 PERCH_PRODUCTION: 100 PERCH_DB_USERNAME: db205986_admin PERCH_DB_SERVER: internal-db.s205986.gridserver.com PERCH_DB_DATABASE: db205986_thwines PERCH_DB_PREFIX: perch2_ PERCH_TZ: America/Los_Angeles PERCH_EMAIL_FROM: lindsay@lmlgraphics.com PERCH_EMAIL_FROM_NAME: Lindsay Masten PERCH_LOGINPATH: /perch PERCH_PATH: /nfs/c11/h05/mnt/205986/domains/thestatewines.com/html/perch PERCH_CORE: /nfs/c11/h05/mnt/205986/domains/thestatewines.com/html/perch/core PERCH_RESFILEPATH: /nfs/c11/h05/mnt/205986/domains/thestatewines.com/html/perch/resources PERCH_RESPATH: /perch/resources PERCH_HTML5: 1 PERCH_RUNWAY: PERCH_ERROR_MODE: DIE PERCH_DATE_LONG: %d %B %Y PERCH_DATE_SHORT: %d %b %Y PERCH_TIME_SHORT: %H:%M PERCH_TIME_LONG: %H:%M:%S PERCH_DEBUG: PERCH_PREVIEW_ARG: preview PERCH_TEMPLATE_PATH: /nfs/c11/h05/mnt/205986/domains/thestatewines.com/html/perch/templates PERCH_DEFAULT_DOC: index.php PERCH_DEFAULT_EXT: .php PERCH_PRODUCTION_MODE: 100 PERCH_RWD: PERCH_HTML_ENTITIES: PERCH_SSL: PERCH_STRIPSLASHES: PERCH_PROGRESSIVE_FLUSH: 1 PERCH_AUTH_PLUGIN: PERCH_DB_CHARSET: utf8 PERCH_DB_PORT: PERCH_DB_SOCKET: HOSTING SETTINGS

PHP: 5.5.21 Zend: 2.5.0 OS: Linux SAPI: cgi-fcgi Safe mode: not detected MySQL client: 5.1.73 MySQL server: 5.1.72-rel14.10 Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dba, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, json, ldap, mbstring, mcrypt, standard, mysqlnd, mysqli, mysql, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, Reflection, imap, SimpleXML, soap, sockets, exif, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, mhash GD: Yes ImageMagick: No PHP max upload size: 2M PHP max form post size: 8M PHP memory limit: 99M Total max uploadable file size: 2M Resource folder writeable: Yes Session timeout: 24 minutes Native JSON: Yes Filter functions: Yes Transliteration functions: No PATH: /usr/local/bin:/usr/bin:/bin REDIRECT_HANDLER: php-latest REDIRECT_STATUS: 200 UNIQUE_ID: VWOGiEgv9BMAACe4ecIAAAFB SCRIPT_URL: /perch/core/settings/diagnostics/ SCRIPT_URI: https://thestatewines.com/perch/core/settings/diagnostics/ WM_UCONTROL_XMLRPC_SERVER: https://10.0.0.13 ACCESS_DOMAIN: s205986.gridserver.com DATABASE_SERVER: internal-db.s205986.gridserver.com SITE_ROOT: /home/205986 SITE_CGIROOT: /home/205986/cgi-bin SITE_HTMLROOT: /home/205986/domains/thestatewines.com/html HTTP_PHPCONF: 2002584880 HTTP_HOST: thestatewines.com HTTP_CONNECTION: keep-alive HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,/;q=0.8 HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.152 Safari/537.36 HTTP_REFERER: https://thestatewines.com/perch/core/settings/diagnostics/ HTTP_ACCEPT_ENCODING: gzip, deflate, sdch HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8 HTTP_COOKIE: PHPSESSID=c6bd6b0600c036d91be2fa43cc303ced; cmsa=1 HTTP_ALEXATOOLBAR_ALX_NS_PH: AlexaToolbar/alxg-3.3 SERVER_SIGNATURE: <address>Apache/2.2.22 Server at thestatewines.com Port 80</address> SERVER_SOFTWARE: Apache/2.2.22 SERVER_NAME: thestatewines.com SERVER_ADDR: 72.47.244.58 SERVER_PORT: 80 REMOTE_ADDR: 71.92.227.240 DOCUMENT_ROOT: /home/205986/domains/thestatewines.com/html SERVER_ADMIN: webmaster@thestatewines.com SCRIPT_FILENAME: /home/205986/domains/thestatewines.com/html/perch/core/settings/diagnostics/index.php REMOTE_PORT: 40539 REDIRECT_QUERY_STRING: extended REDIRECT_URL: /perch/core/settings/diagnostics/index.php GATEWAY_INTERFACE: CGI/1.1 SERVER_PROTOCOL: HTTP/1.1 REQUEST_METHOD: GET QUERY_STRING: extended REQUEST_URI: /perch/core/settings/diagnostics/?extended SCRIPT_NAME: /perch/core/settings/diagnostics/index.php ORIG_SCRIPT_FILENAME: /etc/apache2/gs-bin/php-latest ORIG_PATH_INFO: /perch/core/settings/diagnostics/index.php ORIG_PATH_TRANSLATED: /home/205986/domains/thestatewines.com/html/perch/core/settings/diagnostics/index.php ORIG_SCRIPT_NAME: /gs-bin/php-latest PHP_SELF: /perch/core/settings/diagnostics/index.php REQUEST_TIME_FLOAT: 1432585864.1616 REQUEST_TIME: 1432585864 argc: 1

Drew McLellan

Drew McLellan 2638 points
Perch Support

Are multiple people logging in with the same account, or is the client using multiple tabs or browsers with the same account?