Thread tagged as: Question, Shop

Perch Shop and Update existing orders

Hi all,

I'm investigating the use of Shop as a solution for a client and a requirement that has been to put to me is the ability to update existing orders. (These are manually processed orders - so no actual payment will be taken through the checkout).

Is it possible / feasible for a customer to update existing orders via their "order history" view, and if so any suggestions for how this might be achieved?

Many thanks

Lee Goodman

Lee Goodman 0 points

  • 5 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

When you say update, what sort of thing do you need to do?

You can change the status of an order currently.

Thanks Drew, I'm waiting for clarification on the specifics but my impression is that a customer can login and view their order history, then add additional items or up date qty etc tp an order that's not been fulfilled or reached a specific status.

Drew McLellan

Drew McLellan 2638 points
Perch Support

The customer cannot change their order once it's been placed. They can make additional orders, but they can't add items to an existing order.

Thanks Drew, I suspected that would be the case.