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Thread tagged as: MailChimp

Mail chimp Subscribe not working

Hi,

I've installed mail chimp, all seems ok, lists and campings are listed in perch. but, when I submit a new subscription. it does not register new subscriber, in mail chimp.

the API key is correct. and is running live in a subdomain

I have debug on, and no errors are shown.

Plus looking at perch live database no new subscribers in perch or in mail chimp.

any ideas why?

form

<perch:form id="subscribe" app="perch_mailchimp" double-optin="true">

    <perch:success>
        <br>
        <p>Thank you!</p>
        <p>You are subscribed to our newsletter</p>
    </perch:success>

    <div align="center">
        <perch:label for="email">Email</perch:label>
        <perch:input id="email" required="true" type="email" mailer="email" class="form-control required email" />
        <perch:error type="required" for="email">Required</perch:error>
    </div>
    <div align="center">
        <perch:label for="firstname">First name</perch:label>
        <perch:input id="firstname" required="true" type="text" mailer="FNAME" class="form-control" />
        <perch:error type="required" for="firstname">Required</perch:error>
    </div>
    <div align="center">
        <perch:label for="lastname">Last name</perch:label>
        <perch:input id="lastname" required="true" type="text" mailer="LNAME" class="form-control" />
        <perch:error type="required" for="lastname">Required</perch:error>
    </div>
    <div align="center">
        <perch:input type="submit" value="Subscribe" id="btnsubmit" class="btn btn-pill btn-sm btn-default waves-effect waves-light"/>
        <perch:input type="hidden" value="1" id="confirm" mailer="confirm_subscribe" />
        <perch:input type="hidden" id="list" value="your list ID goes here" mailer="list" />
    </div>  

</perch:form>



Perch information

Perch: 3.0.8
Production mode: Production (100)
Installed apps: content (3.0.8), assets (3.0.8), categories (3.0.8), perch_blog (5.5.1), perch_mailchimp (3.1)
DB driver: PDO
DB tables: perch3_blog_authors (2), perch3_blog_comments (0), perch3_blog_index (156), perch3_blog_posts (2), perch3_blog_posts_to_tags (0), perch3_blog_sections (1), perch3_blog_tags (0), perch3_blogs (1), perch3_categories (7), perch3_category_counts (2), perch3_category_sets (2), perch3_content_index (1517), perch3_content_items (345), perch3_content_regions (348), perch3_mailchimp_campaigns (1), perch3_mailchimp_imports (0), perch3_mailchimp_lists (1), perch3_mailchimp_subscribers (2), perch3_mailchimp_subscriptions (2), perch3_mailchimp_webhooks (1), perch3_menu_items (10), perch3_navigation (0), perch3_navigation_pages (0), perch3_page_templates (1), perch3_pages (7), perch3_resource_log (1252), perch3_resource_tags (2), perch3_resources (222), perch3_resources_to_tags (4), perch3_settings (29), perch3_user_passwords (0), perch3_user_privileges (38), perch3_user_role_privileges (2), perch3_user_roles (2), perch3_users (2)
Users: 2
App runtimes:
<?php
    $apps_list = ['perch_blog','perch_mailchimp'
    ];
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Scheduled tasks for perch_mailchimp: import_data (1 mins)
Editor plug-ins:
H1: 49b4ae9f1999c75aea345cf1911658d7
L1: 71d12f843811743f7fff94e1371f0a05
F1: 0c66c2e1f82f9e0b7617b2cb8270f2c7
headerColour: #ffffff
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
installedAt: 3.0.8
update_3.0.8: done
latest_version:
on_sale_version:
headerScheme: light
dashboard: 0
hide_pwd_reset: 0
keyboardShortcuts: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 0
content_skip_region_list: 0
logoPath: /perch/resources/logo.png
perch_blog_update: 5.0.1
perch_blog_post_url: post.php?s={postSlug}
perch_blog_site_name:
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 0
perch_blog_comment_notify: 0
perch_mailchimp_api_key: dd767a357e115f259cade209c18f35c9-us16
perch_mailchimp_campaign_url: /mailchimp/campaign/{campaignSlug}
perch_mailchimp_secret: 2b436f1
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: db78335_michaela2
PERCH_DB_SERVER: internal-db.s78335.gridserver.com
PERCH_DB_DATABASE: db78335_michaela2
PERCH_DB_PREFIX: perch3_
PERCH_TZ: UTC
PERCH_EMAIL_FROM: info@michaelasalon.com
PERCH_EMAIL_FROM_NAME: Michaela Mitoi
PERCH_LOGINPATH: /perch
PERCH_PATH: /nfs/c05/h06/mnt/78335/domains/salon.tonymonckton.co.uk/html/perch
PERCH_CORE: /nfs/c05/h06/mnt/78335/domains/salon.tonymonckton.co.uk/html/perch/core
PERCH_RESFILEPATH: /nfs/c05/h06/mnt/78335/domains/salon.tonymonckton.co.uk/html/perch/resources
PERCH_RESPATH: /perch/resources
PERCH_HTML5: 1
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_ASSET_VERSION: 5163d57ff611b3cf853b
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /nfs/c05/h06/mnt/78335/domains/salon.tonymonckton.co.uk/html/perch/templates
PERCH_TEMPLATE_FILTERS:
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_XHTML_MARKUP:
PERCH_RWD: 1
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_DEFAULT_BUCKET: default
PERCH_TRANSLATION_ASSIST:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_PRIV_ASSIST:
PERCH_CUSTOM_EDITOR_CONFIGS:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown
Hosting settings

PHP: 5.6.21
Zend: 2.6.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: 5.5.53
MySQL server: 5.1.63-rel13.4
Free disk space: 3.70 TB
Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dba, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, intl, json, ldap, mbstring, mcrypt, standard, mysqlnd, mysqli, mysql, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, Reflection, imap, SimpleXML, soap, sockets, exif, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, mhash
GD: Yes
ImageMagick: No
PHP max upload size: 20M
PHP max form post size: 20M
PHP memory limit: 2048M
Total max uploadable file size: 20M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
PWD: /etc/apache2/gs-bin
SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
REQUEST_URI: /perch/core/settings/diagnostics/?extended
QUERY_STRING: extended
REQUEST_METHOD: GET
SERVER_PROTOCOL: HTTP/1.1
GATEWAY_INTERFACE: CGI/1.1
REMOTE_PORT: 49946
SCRIPT_FILENAME: /home/78335/domains/salon.tonymonckton.co.uk/html/perch/core/settings/diagnostics/index.php
SERVER_ADMIN: webmaster@salon.tonymonckton.co.uk
DOCUMENT_ROOT: /home/78335/domains/salon.tonymonckton.co.uk/html
REMOTE_ADDR: 86.181.161.21
SERVER_PORT: 80
SERVER_ADDR: 70.32.68.91
SERVER_NAME: salon.tonymonckton.co.uk
SERVER_SOFTWARE: Apache/2.2.22
SERVER_SIGNATURE: <address>Apache/2.2.22 Server at salon.tonymonckton.co.uk Port 80</address>
PATH: /usr/local/bin:/usr/bin:/bin
HTTP_ACCEPT_ENCODING: gzip, deflate
HTTP_ACCEPT_LANGUAGE: en-us
HTTP_REFERER: https://salon.tonymonckton.co.uk/perch/core/settings/diagnostics/
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/603.2.5 (KHTML, like Gecko) Version/10.1.1 Safari/603.2.5
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_CONNECTION: close
HTTP_COOKIE: PHPSESSID=9d76ec192215586d7f49f9386501f046; cmsa=1; _ga=GA1.3.1605129546.1470844572
HTTP_HOST: salon.tonymonckton.co.uk
PHPRC: /home/78335/etc/
SITE_HTMLROOT: /home/78335/domains/salon.tonymonckton.co.uk/html
SITE_CGIROOT: /home/78335/cgi-bin
SITE_ROOT: /home/78335
DATABASE_SERVER: internal-db.s78335.gridserver.com
ACCESS_DOMAIN: s78335.gridserver.com
WM_UCONTROL_XMLRPC_SERVER: https://10.0.0.13
proxy_nokeepalive: 1
force_proxy_request_1_0: 1
SCRIPT_URI: https://salon.tonymonckton.co.uk/perch/core/settings/diagnostics/
SCRIPT_URL: /perch/core/settings/diagnostics/
UNIQUE_ID: WWcLDkYgRBYAAAxK8RoAAAA8
FCGI_ROLE: RESPONDER
PHP_SELF: /perch/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1499925262.8136
REQUEST_TIME: 1499925262
argc: 1
Tony Monckton

Tony Monckton 0 points

  • 4 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

4 years ago

What does debug show after submitting the form?
Tony Monckton

Tony Monckton 0 points

4 years ago

this debug info. after pressing submit/subscribe button

before; perch_mailchimp_form()

Debug Message - Perch 3.0.8
[29] SELECT DISTINCT settingID, settingValue FROM perch3_settings WHERE userID=0
[1] SELECT * FROM perch3_mailchimp_lists WHERE listMailChimpID='your list ID goes here' LIMIT 1

after; perch_mailchimp_form()

Debug Message - Perch 3.0.8
[29] SELECT DISTINCT settingID, settingValue FROM perch3_settings WHERE userID=0
[1] SELECT * FROM perch3_mailchimp_lists WHERE listMailChimpID='your list ID goes here' LIMIT 1
Using template: /templates/mailchimp/forms/subscribe.html

it says "WHERE listMailChimpID='your list ID goes here' "

tony
Tony Monckton

Tony Monckton 0 points

4 years ago

my php code is:


                        <?php
                            print "before; perch_mailchimp_form<br><br>";
                            PerchUtil::output_debug();

                            perch_mailchimp_form('forms/subscribe'); 

                            print "after; perch_mailchimp_form<br><br>";
                            PerchUtil::output_debug();
                        ?>
Tony Monckton

Tony Monckton 0 points

4 years ago

In the template, subscribe.html, I added the listID

the listID i got from perch/mailchimp/lists

<perch:input type="hidden" id="list" value="479f78bbd4" mailer="list" />

but the new subscriber did not show up. in perch or mailchimp.com

debug:

Debug Message - Perch 3.0.8
[29] SELECT DISTINCT settingID, settingValue FROM perch3_settings WHERE userID=0
[1] SELECT * FROM perch3_mailchimp_lists WHERE listMailChimpID='479f78bbd4' LIMIT 1
Subscribing to: Michaela Mitoi Hair & Beauty Salon
Using template: /templates/mailchimp/forms/subscribe.html

tony
Tony Monckton

Tony Monckton 0 points

4 years ago

look into perch database table perch3_mailchimp_subscribers the new subscriber is there, but does not display in perch cms or mailchimp
Tony Monckton

Tony Monckton 0 points

4 years ago

all new subscribers are set as 'pending' in table perch3_mailchimp_subscriptions

and are not added to mail chimp.com
Tony Monckton

Tony Monckton 0 points

4 years ago

it doesn't sent email to verify email.
Drew McLellan

Drew McLellan 2638 points
Perch Support

4 years ago

How often is your task scheduler running?
Tony Monckton

Tony Monckton 0 points

4 years ago

Hi Drew,

how can I set this up, to sent emails to new subscribers. after they submit form for double-opsin, email verfication.

many thanks

tony
Drew McLellan

Drew McLellan 2638 points
Perch Support

4 years ago

How often is your task scheduler running? If it's not running you'll have problems with this.
Tony Monckton

Tony Monckton 0 points

4 years ago

I have run the scheduler using URL method.

in perch/scheduled tasks

FAILED perch_mailchimp import_data Unknown. 17 Jul 2017 13:02:42 1s

tony
Drew McLellan

Drew McLellan 2638 points
Perch Support

4 years ago

Ok, do you get any errors in your error log?