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Perch hanging on Software update
Hi, just updating a site to latest Perch release, unfortunately it is hanging at Software Update page at Login. The fronted seems to be working fine.
What can I do to resolve this? I am updating from an early Perch 2 version to the latest as of today.
Thanks.....
What do you mean by "hanging"?
Hi Rachel, I means its gets no further than the page with 'Software update' written. its stuck at that point. I no from other sites I have updated it is normally done in seconds.
looking at the source for the page it gives me an unfinished structure:
<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8" /> <title>Software Update</title> <!--[if lt IE 9]><link rel="stylesheet" href="/perch/core/assets/css/iebase.css?v=2.7.2" type="text/css" /><![endif]--> <link rel="stylesheet" href="/perch/core/assets/css/v2.css?v=2.7.2" type="text/css" /> <link rel="stylesheet" href="/perch/core/assets/css/720.css?v=2.7.2" type="text/css" media="only screen and (min-width: 720px)" /> <!--[if lt IE 9]><link rel="stylesheet" href="/perch/core/assets/css/720.css?v=2.7.2" type="text/css" /><![endif]--> <!--[if IE 7]><link rel="stylesheet" href="/perch/core/assets/css/ie7.css?v=2.7.2" type="text/css" /><![endif]--> <!--[if IE 6]><link rel="stylesheet" href="/perch/core/assets/css/ie6.css?v=2.7.2" type="text/css" /><![endif]-->
</head> <body class="sidebar-closed"> <div class="main"> <div class="body"> <div class="inner"> <h1>Software Update</h1>
How long have you left it? It's possible to take a minute or two.
its been 4 hours or more, getting worried...
Ok, it's not going to do anything more after 4 hours. PHP will likely kill it after a couple of minutes.
You can run it over - it won't do any harm.
Have done, unfortunatly that's not solving it. Still on the same Software update page. it doesn't seem to be loading it at all. Should I try updating from an older version?
Does the site have a lot of content or assets?
I would say it is a small to medium website. Still, it appears to me as if the update is not moving forward at all.
Have now tried on all my machines, desktop, laptop, iphone, ipad under different browsers it is always the the same.
The update is failing, how can I reverse this?
Trying with different clients isn't going to help, as the work is being done on the server.
Is there anything in your server's PHP error log?
It's likely done the update but is stalling on the republish. Probably not a big deal. You can skip the process with:
Ok. That fixed it thank you. I don't see Assets in the back end, how do I check to see that function is working?
If you don't see it and you're logged in as primary admin, then it's not. Which version are you running?
the latest: 2.7.2
Which version were you updating from?
a very early 2 release, 2.2....
Okay. Can you post your diagnostics report?
You need to update Blog, Events and Forms.
Did you not get a shorter diagnostics report than this? I'm not convinced you're fully updated.
Yes, not got round to updating those as yet - will do. Here is the short Report:
Diagnose-Informationen anzeigen Diagnose-Report HEALTH CHECK
Perch is up to date PHP 5.5.18 is up to date MySQL 5.5.37-log is up to date Image processing available SUMMARY INFORMATION
Perch: 2.7.2, PHP: 5.5.18, MySQL: 5.0.96, with PDO Server OS: SunOS, cgi-fcgi Installed apps: content (2.7.2), categories (2.7.2), perch_events (1.8), perch_forms (1,5), perch_gallery (2.8.5), perch_blog (3.6.1) App runtimes: <?php $apps_list = array( 'content', 'categories', 'perch_events', 'perch_blog', 'perch_forms', 'perch_gallery', ); ?> PERCH_LOGINPATH: /perch PERCH_PATH: /mnt/webl/d3/89/51640589/htdocs/2013/perch PERCH_CORE: /mnt/webl/d3/89/51640589/htdocs/2013/perch/core PERCH_RESFILEPATH: /mnt/webl/d3/89/51640589/htdocs/2013/perch/resources Image manipulation: GD PHP limits: Max upload 32M, Max POST 48M, Memory: 128M, Total max file upload: 32M Resource folder writeable: Yes DOCUMENT_ROOT: /home/strato/http/premium/rid/05/89/51640589/htdocs HTTP_HOST: quellhof.de REQUEST_URI: /perch/core/settings/diagnostics/ SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
As per the update notes, you need to update those apps. The versions you have are incompatible and will cause problems.