Thread tagged as: Problem, Forms

Form submissions in spam folder

The enquiries form (using the forms app) for our clients website has been working without problems for 2 years.

All of a sudden, all genuine enquiries are now going into the Spam folder and not reaching the client. I have no idea why - and no changes have been made to the site since this happened.

Perch: 2.8.32, PHP: 5.4.27, MySQL: mysqlnd 5.0.10 - 20111026 - $Id: c85105d7c6f7d70d609bb4c000257868a40840ab $, with PDO
Server OS: Linux, apache2handler
Installed apps: content (2.8.32), assets (2.8.32), categories (2.8.32), perch_blog (4.6), perch_forms (1.7), perch_mailchimp (2.0.1), perch_backup (1.2)
App runtimes: <?php $apps_list = array( 'content', 'perch_forms', 'categories', 'perch_blog', 'perch_mailchimp' ); ?>
PERCH_PATH: /home/oseaisla/public_html/perch
PERCH_CORE: /home/oseaisla/public_html/perch/core
PERCH_RESFILEPATH: /home/oseaisla/public_html/perch/resources
Image manipulation: GD
PHP limits: Max upload 2M, Max POST 8M, Memory: 64M, Total max file upload: 2M
F1: 2edba60ed1f613d6dd804feb202456a2
Resource folder writeable: Yes
DOCUMENT_ROOT: /home/oseaisla/public_html
REQUEST_URI: /perch/core/settings/diagnostics/
SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
Chris James

Chris James 0 points

  • 4 years ago

I have actually just noticed that the Akismet API key is giving an error in Perch.

'Sorry, Akismet API key does not appear to be correct.'

...could this be the cause of the problem?

Drew McLellan

Drew McLellan 2638 points
Perch Support

It could be! Is the key still valid?

Im just checking that out with the client - I'll report back on the outcome. Thanks

So yes, the Akismet subscription had stopped. Got a new API key. All fine now.

Thank you