Thread tagged as: Problem, Configuration

Reset Password screen not showing up - can not login

Perch 3 - I have forgotten my password or it is not working and I can not login or get a new password because the reset screen will not show up.

I have full access to the database, so what do I do to login and then fix this problem.

Address where problem is happening screen for
Carol Swinehart

Carol Swinehart 0 points

  • 3 years ago

Found the core/reset/ file had an empty index.php file so I add the one from the version I need now I get this error.

This page isn’t working didn’t send any data.

How do I get this to work? It is not sending the information.

Drew McLellan

Drew McLellan 2638 points
Perch Support

Have you checked you error log?

It's worrying that that file was empty. Has something happened to your site?

Talked to Godaddy, their malware software check removed that page. So no nothing wrong with the site.

What I have found out is the form works correctly while sending those can't communicate messages. Seems odd, but I was able to log in after I filled out the reset form and it said it was not sent. I tried and my new login worked.