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Uploading not working on files over 30M
Hi, I'm attempting to upload some audio files that range between 18-40mb. I've noticed that the ones in the 20's range work, but over 30 they upload and then do not show up in the assets. I've check the diagnostics report. I should be good up to 64mb. I've attached it below. Any ideas?
Perch: 2.8.19
Production mode: Production (100)
Installed apps: content (2.8.19), assets (2.8.19), categories (2.8.19)
DB driver: PDO
DB tables: perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users
Users: 1
App runtimes:
<?php
$apps_list = array(
'content',
'categories',
);
Editor plug-ins: markitup
H1: bd68a6e1825e37f34ef36389d46952e3
L1: 83f49f9f53cb894bd73fde68f416f745
headerColour: #ffffff
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 0
content_collapseList: 1
lang: en-gb
update_2.8.19: done
latest_version: 2.8.15
on_sale_version: 2.8.19
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: gregston_champki
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: gregston_redemption
PERCH_DB_PREFIX: perch2_
PERCH_TZ: UTC
PERCH_EMAIL_FROM: greg@champkiddesign.com
PERCH_EMAIL_FROM_NAME: Greg Stone
PERCH_LOGINPATH: /perch
PERCH_PATH: /home/gregston/public_html/redemptionchurchlife.com/perch
PERCH_CORE: /home/gregston/public_html/redemptionchurchlife.com/perch/core
PERCH_RESFILEPATH: /home/gregston/public_html/redemptionchurchlife.com/perch/resources
PERCH_RESPATH: /perch/resources
PERCH_HTML5: 1
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/gregston/public_html/redemptionchurchlife.com/perch/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SESSION_TIMEOUT_MINS: 20
HOSTING SETTINGS
PHP: 5.6.15
Zend: 2.6.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 3c688b6bbc30d36af3ac34fdd4b7b5b787fe5555 $
MySQL server: 5.6.27
Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, json, mbstring, mcrypt, standard, mysqlnd, mysqli, mysql, Phar, posix, pspell, Reflection, imap, SimpleXML, soap, sockets, exif, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, PDO, pdo_sqlite, timezonedb, uploadprogress, pdo_mysql, ionCube Loader, Zend Guard Loader
GD: Yes
ImageMagick: No
PHP max upload size: 64M
PHP max form post size: 64M
PHP memory limit: 128M
Total max uploadable file size: 64M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
CONTEXT_DOCUMENT_ROOT: /home/gregston/public_html/redemptionchurchlife.com
DOCUMENT_ROOT: /home/gregston/public_html/redemptionchurchlife.com
GATEWAY_INTERFACE: CGI/1.1
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
HTTP_ACCEPT_ENCODING: gzip, deflate
HTTP_ACCEPT_LANGUAGE: en-us
HTTP_CONNECTION: keep-alive
HTTP_COOKIE: PHPSESSID=e2041ab9ba5bd64fa48f1fd99a861b5f; cmsa=1
HTTP_HOST: redemptionchurchlife.com
HTTP_REFERER: https://redemptionchurchlife.com/perch/core/settings/diagnostics/
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.7 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.7
PATH: /bin:/usr/bin
QUERY_STRING: extended
REDIRECT_STATUS: 200
REMOTE_ADDR: 72.35.141.108
REMOTE_PORT: 48021
REQUEST_METHOD: GET
REQUEST_SCHEME: http
REQUEST_URI: /perch/core/settings/diagnostics/?extended
SCRIPT_FILENAME: /home/gregston/public_html/redemptionchurchlife.com/perch/core/settings/diagnostics/index.php
SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
SERVER_ADDR: 67.212.235.130
SERVER_ADMIN: webmaster@redemptionchurchlife.gregstonedesign.com
SERVER_NAME: redemptionchurchlife.com
SERVER_PORT: 80
SERVER_PROTOCOL: HTTP/1.1
SERVER_SOFTWARE: Apache
UNIQUE_ID: VnWJnzJzeO4ABU2jAKIAAAAB
PHP_SELF: /perch/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1450543519.36
REQUEST_TIME: 1450543519
argc: 1
Presumably your server doesn't have the memory available to process those files. If you want to upload and process huge files you need a lot of memory available on the server - available to you. If you are on shared hosting the amount of memory PHP says it has may not actually be available.
Thanks that's a good thought, but according to my server I should be in the green. Screenshot in the link below. Any other thoughts? This is paralyzing my progress. https://d.pr/i/14dUp
If you increase the memory limit on your PHP process, does the issue resolve?
Increasing my memory limit within Perch, or on my server? Where can I do this in the Perch files if that's what you mean? Thanks!
On your server - none of this is controlled by Perch. So how would depend on your host but either in your PHP.ini or in an htaccess file.
Hi, I went ahead and increased the memory limit on my PHP process, and the issue continues. I am unable to upload any file over 30MB. Here's my diagnostics report again. Thanks for your help.
If this is shared hosting it may be that the available memory on the server is not there for you to have the amount of memory you need. There isn't anything we can do to mitigate that. If smaller/less complex images process then the Perch part of the equation is working. So your option is to move to a better resourced host or hosting plan or to resize images before uploading them to the CMS.
Unfortunately hosting plans are not keeping up with the increase in size of images that are coming out of cameras these days!