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Thread tagged as: Problem, Shop

Shop not creating order

In Perch Shop, I have added products to a cart, registered a customer, displayed the cart-static for review, and gone off to pay through PayPal. The unsuccessful payment led me back to check on basic functions, and I discovered that I have no order, neither in Admin, nor when I check with perch_shop_orders after leaving the cart. I have defined tax, country, currency; and my member and customer are displayed in Admin. What should I look for that might be preventing an order from being created?

    Perch: 3.0.8, PHP: 7.0.26, MySQL: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $, with PDO
    Server OS: Linux, cgi-fcgi
    Installed apps: content (3.0.8), assets (3.0.8), categories (3.0.8), perch_forms (1.9.1), perch_gallery (2.8.9), perch_shop_orders (1.2.5), perch_shop_products (1.2.5), perch_shop (1.2.5), perch_members (1.6.2)
    App runtimes: <?php $apps_list = array( 'content', 'categories', 'perch_forms', 'perch_gallery', 'perch_members', 'perch_shop', ); ?>
    PERCH_LOGINPATH: /perch
    PERCH_PATH: /home1/cookieg1/public_html/perch
    PERCH_CORE: /home1/cookieg1/public_html/perch/core
    PERCH_RESFILEPATH: /home1/cookieg1/public_html/perch/resources
    Image manipulation: GD Imagick
    PHP limits: Max upload 64M, Max POST 64M, Memory: 256M, Total max file upload: 64M
    F1: 0c66c2e1f82f9e0b7617b2cb8270f2c7
    Resource folder writeable: Yes
    DOCUMENT_ROOT: /home1/cookieg1/public_html
    HTTP_HOST: www.cookiegirlbakeshop.com
    REQUEST_URI: /perch/core/settings/diagnostics/
    SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
Jerry White

Jerry White 0 points

  • 3 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

3 years ago

Have you checked your error log?
Jerry White

Jerry White 0 points

3 years ago

Yes, the error log shows 4 php warnings. I have seen reports related to earlier versions of php. Are they relevant here?

[28-Dec-2017 13:58:00 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library '/opt/cpanel/ea-php70/root/usr/lib64/php/modules/mailparse.so' - /opt/cpanel/ea-php70/root/usr/lib64/php/modules/mailparse.so: cannot open shared object file: No such file or directory in Unknown on line 0
[28-Dec-2017 13:58:00 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library '/opt/cpanel/ea-php70/root/usr/lib64/php/modules/uploadprogress.so' - /opt/cpanel/ea-php70/root/usr/lib64/php/modules/uploadprogress.so: cannot open shared object file: No such file or directory in Unknown on line 0
[28-Dec-2017 13:58:00 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library '/opt/cpanel/ea-php70/root/usr/lib64/php/modules/magickwand.so' - /opt/cpanel/ea-php70/root/usr/lib64/php/modules/magickwand.so: cannot open shared object file: No such file or directory in Unknown on line 0
[28-Dec-2017 13:58:00 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library '/opt/cpanel/ea-php70/root/usr/lib64/php/modules/oauth.so' - /opt/cpanel/ea-php70/root/usr/lib64/php/modules/oauth.so: cannot open shared object file: No such file or directory in Unknown on line 0
Drew McLellan

Drew McLellan 2638 points
Perch Support

3 years ago

I don't think those are relevant at all, no, but you probably want to fix them all the same.
Jerry White

Jerry White 0 points

3 years ago

The original issue remains then: What should I look for to fix orders not being created?
Rachel Andrew

Rachel Andrew 394 points
Perch Support

3 years ago

It looks as if Perch is out of date, so that would be the first thing to check.