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Thread tagged as: Problem, Addons, Forms

Form Email Forwarding

Hi,

I'm having a problem with the forwarding of my contact form emails. I receive the forms in Perch but they do not make their way to my inbox. I have tried to troubleshoot this by adding in extra SMTP authentication to the config.php and this matches the Form options info I have input in Perch.

    define('PERCH_EMAIL_FROM', 'info@bubblescreche.ie');
    define('PERCH_EMAIL_FROM_NAME', 'Fiona');
    define('PERCH_EMAIL_METHOD', 'smtp');
    define('PERCH_EMAIL_HOST', 'lh234.dnsireland.com');
    define('PERCH_EMAIL_AUTH', true);
    define('PERCH_EMAIL_SECURE', 'ssl');
    define('PERCH_EMAIL_PORT', 465);
    define('PERCH_EMAIL_USERNAME', 'info@bubblescreche.ie');
    define('PERCH_EMAIL_PASSWORD', '******');

The contact form is at https://bubblescreche.ie/contact-bubbles.php

Any suggestions would be appreciated?

Thanks, Orla
Orla Kirwan

Orla Kirwan 0 points

  • 6 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

6 years ago

Does email send from the email test under Settings in Perch?
Orla Kirwan

Orla Kirwan 0 points

6 years ago

Hi Rachel,

Yes, the email test sends no problem.
Drew McLellan

Drew McLellan 2638 points
Perch Support

6 years ago

Can you add debug to the page and then let me know what it outputs after you submit the form?

https://docs.grabaperch.com/docs/installing-perch/configuration/debug/
Orla Kirwan

Orla Kirwan 0 points

6 years ago

Hi Drew,

Here's the debug message from after form submits:

Debug Message
SELECT DISTINCT settingID, settingValue FROM perch2_settings WHERE userID=0
SELECT * FROM perch2_forms WHERE formKey='contact' LIMIT 1
SELECT * FROM perch2_pages WHERE pagePath='/contact-bubbles.php' LIMIT 1
Invalid address: Marty
INSERT INTO perch2_forms_responses(responseJSON,formID,responseIP,responseSpamData) VALUES('{\"fields\":{\"name\":{\"attributes\":{\"class\":\"u-full-width\",\"type\":\"text\",\"id\":\"name\",\"required\":\"true\",\"label\":\"Name\"},\"value\":\"Marty\"},\"email\":{\"attributes\":{\"type\":\"email\",\"id\":\"email\",\"required\":\"true\",\"label\":\"Email\",\"placeholder\":\"you@email.com\"},\"value\":\"marty@gmail.com\"},\"message\":{\"attributes\":{\"type\":\"textarea\",\"id\":\"message\",\"required\":\"true\",\"label\":\"Message\"},\"value\":\"Testing\"}},\"files\":[],\"page\":{\"id\":\"3\",\"title\":\"Contact Bubbles\",\"path\":\"\\/contact-bubbles.php\",\"navtext\":\"Contact Bubbles\"}}','3','37.228.237.3','{\"fields\":[],\"environment\":{\"CONTENT_LENGTH\":\"140\",\"CONTENT_TYPE\":\"application\\/x-www-form-urlencoded\",\"DOCUMENT_ROOT\":\"\\/home\\/bubblesc\\/public_html\",\"GATEWAY_INTERFACE\":\"CGI\\/1.1\",\"HTTP_ACCEPT\":\"text\\/html,application\\/xhtml+xml,application\\/xml;q=0.9,*\\/*;q=0.8\",\"HTTP_ACCEPT_ENCODING\":\"gzip, deflate\",\"HTTP_ACCEPT_LANGUAGE\":\"en-US,en;q=0.5\",\"HTTP_CACHE_CONTROL\":\"max-age=0\",\"HTTP_CONNECTION\":\"keep-alive\",\"HTTP_COOKIE\":\"PHPSESSID=c32d0cf488eec3e9d6929c5d10fefcb5; cmsa=1; __utma=257356184.582834273.1433584764.1433600830.1433613817.3; __utmc=257356184; __utmz=257356184.1433584764.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); __utmb=257356184.1.10.1433613817; __utmt=1\",\"HTTP_HOST\":\"bubblescreche.ie\",\"HTTP_REFERER\":\"https:\\/\\/bubblescreche.ie\\/contact-bubbles.php\",\"HTTP_USER_AGENT\":\"Mozilla\\/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko\\/20100101 Firefox\\/38.0\",\"PATH\":\"\\/bin:\\/usr\\/bin\",\"PHPRC\":\"\\/home\\/bubblesc\\/public_html\",\"QUERY_STRING\":\"\",\"REDIRECT_STATUS\":\"200\",\"REMOTE_ADDR\":\"37.228.237.3\",\"REMOTE_PORT\":\"8015\",\"REQUEST_METHOD\":\"POST\",\"REQUEST_URI\":\"\\/contact-bubbles.php\",\"SCRIPT_FILENAME\":\"\\/home\\/bubblesc\\/public_html\\/contact-bubbles.php\",\"SCRIPT_NAME\":\"\\/contact-bubbles.php\",\"SERVER_ADDR\":\"78.137.164.234\",\"SERVER_ADMIN\":\"webmaster@bubblescreche.ie\",\"SERVER_NAME\":\"bubblescreche.ie\",\"SERVER_PORT\":\"80\",\"SERVER_PROTOCOL\":\"HTTP\\/1.1\",\"SERVER_SIGNATURE\":\"<address>Apache Server at bubblescreche.ie Port 80<\\/address>\\n\",\"SERVER_SOFTWARE\":\"Apache\",\"UNIQUE_ID\":\"VXM2@U6JpOoAAG5AAF0AAAAM\",\"PHP_SELF\":\"\\/contact-bubbles.php\",\"REQUEST_TIME_FLOAT\":1433614073.2471,\"REQUEST_TIME\":1433614073,\"argv\":[],\"argc\":0}}')
SELECT * FROM perch2_forms_responses WHERE responseID=47 LIMIT 1
No ids to log.
SELECT regionKey, regionHTML FROM perch2_content_regions WHERE regionPage='/contact-bubbles.php' OR regionPage='*' ORDER BY regionPage DESC
Using template: /templates/pages/attributes/seo.html
Rachel Andrew

Rachel Andrew 394 points
Perch Support

6 years ago

"Invalid address: Marty"

It looks as if you are trying to send the form to the name field rather than an email address.
Orla Kirwan

Orla Kirwan 0 points

6 years ago

A case of the answer staring me in the face. Thanks ;-)

It's all sorted now! Orla