Forum

Thread tagged as: Problem, Runway, Backup

Backup question

Hi

I'm running nightly backups of my website, but for some reason the assets folder isn't backing up. Only the database is getting backed up?

These are my Perch backup settings:

Perch Screenshot

Cron settings:

Perch Screenshot

This is what my Dropbox backup folder looks like. For some reason there's a folder called default, it has some images in it, but it's not a backup of my resources folder.

Perch Screenshot

This is the resources folder I was hoping would get backup up.

Perch Screenshot

I understand asset backups happen incrementally but I've been running this scheduled task for months and the resources folder never appears.

I was hoping you would be able to see if I've done anything obviously wrong.

  • Perch Runway is up to date (2.8.24)
  • PHP 5.6.10 is up to date
  • MySQL 5.5.42 is up to date
  • Image processing available
Stephen Meehan

Stephen Meehan 4 points

  • 5 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Can you show me your diagnostics report?
Stephen Meehan

Stephen Meehan 4 points

5 years ago

Sure. I've replaced any reference to the client website - if there's anything in here that might be sensitive would you mind deleting this part of post once you've looked at it please? Cheers.

    Perch Runway: 2.8.24
Production mode: Production (100)
Installed apps: content (2.8.24), assets (2.8.24), categories (2.8.24), collection_1 (2.8.24), perch_blog (5.0), collection_4 (2.8.24), perch_forms (1.8.3), collection_3 (2.8.24), collection_5 (2.8.24)
DB driver: PDO
DB tables: perch2_backup_plans (1), perch2_backup_resources (15), perch2_backup_runs (16), perch2_blog_authors (3), perch2_blog_comments (0), perch2_blog_index (2410), perch2_blog_posts (36), perch2_blog_posts_to_tags (0), perch2_blog_sections (1), perch2_blog_tags (0), perch2_blogs (2), perch2_categories (5), perch2_category_counts (2), perch2_category_sets (3), perch2_collection_index (2359), perch2_collection_items (213), perch2_collection_revisions (34), perch2_collections (4), perch2_content_index (4334), perch2_content_items (301), perch2_content_regions (38), perch2_forms (1), perch2_forms_responses (273), perch2_navigation (4), perch2_navigation_pages (20), perch2_page_routes (18), perch2_page_templates (27), perch2_pages (34), perch2_resource_log (3375), perch2_resource_tags (86), perch2_resources (1356), perch2_resources_to_tags (212), perch2_scheduled_tasks (12), perch2_settings (29), perch2_user_passwords (0), perch2_user_privileges (42), perch2_user_role_privileges (21), perch2_user_roles (3), perch2_users (4)
Users: 4
App runtimes:
<?php
    $apps_list = array(
        'content', 
        'categories',
        'perch_forms',
        'perch_blog',
    );
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Scheduled tasks for Backup: plan_1 (10 mins)
Editor plug-ins: markitup
H1: 6e01f91472a2625e20df4ad59bba849c
L1: cdcf9188d41a03a4bd0822b352adde79
F1: dc1fef2ad0fcd9f943c02ebb43d85dbc
headerColour: #000000
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.7.10: done
update_2.8.2: done
headerScheme: dark
on_sale_version: 2.8.24
dashboard: 0
hide_pwd_reset: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 1
logoPath: /perch/resources/client_logo_perch.png
perch_blog_update: 5.0.1
perch_blog_post_url: /{postSlug}
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 0
perch_blog_comment_notify: 0
update_2.8.4: done
latest_version: 2.8.15
update_runway_2.8.13: done
update_runway_2.8.17: done
update_runway_2.8.18: done
perch_blog_site_name:
update_runway_2.8.24: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_SITEPATH: /var/www/vhosts/projectname.co.uk/httpdocs
PERCH_SCHEDULE_SECRET: [REMOVED]
PERCH_DB_USERNAME: unitedluser
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: projectnameLive_
PERCH_DB_PREFIX: perch2_
PERCH_EMAIL_FROM: [MY EMAIL ADDRESS]
PERCH_EMAIL_FROM_NAME: [MY NAME]
PERCH_LOGINPATH: /perch
PERCH_PATH: /var/www/vhosts/projectname.co.uk/httpdocs/perch
PERCH_CORE: /var/www/vhosts/projectname.co.uk/httpdocs/perch/core
PERCH_RESFILEPATH: /var/www/vhosts/projectname.co.uk/httpdocs/perch/resources
PERCH_RESPATH: /perch/resources
PERCH_HTML5: 1
PERCH_TZ: Europe/London
PERCH_CLEAN_RESOURCES:
PERCH_RUNWAY: 1
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /var/www/vhosts/projectname.co.uk/httpdocs/perch/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SESSION_TIMEOUT_MINS: 20
HOSTING SETTINGS    

   PHP: 5.4.13
   Zend: 2.4.0
   OS: Linux
   SAPI: cgi-fcgi
   Safe mode: not detected
   MySQL client: 5.5.30
   MySQL server: 5.5.30
   Free disk space: 24.16 GB
   Extensions: Core, date, ereg, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, pcntl, readline, Reflection, session, standard, shmop, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, curl, dom, fileinfo, gd, imap, json, ldap, exif, mcrypt, mysql, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, snmp, sqlite3, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader
   GD: Yes
   ImageMagick: No
   PHP max upload size: 128M
   PHP max form post size: 8M
   PHP memory limit: 128M
   Total max uploadable file size: 8M
   Resource folder writeable: Yes
   Session timeout: 24 minutes
   Native JSON: Yes
   Filter functions: Yes
   Transliteration functions: No
   PATH: [REMOVED]
   PP_CUSTOM_PHP_INI: /var/www/vhosts/system/[REMOVED]/etc/php.ini
   PP_CUSTOM_PHP_CGI_INDEX: fastcgi
   SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
   REQUEST_URI: /perch/core/settings/diagnostics/?extended
   QUERY_STRING: extended
   REQUEST_METHOD: GET
   SERVER_PROTOCOL: HTTP/1.0
   GATEWAY_INTERFACE: CGI/1.1
   REMOTE_PORT: 39811
   SCRIPT_FILENAME: [REMOVED]httpdocs/perch/core/settings/diagnostics/index.php
   SERVER_ADMIN: [REMOVED]
   DOCUMENT_ROOT: [REMOVED]/httpdocs
   REMOTE_ADDR: [REMOVED]
   SERVER_PORT: [REMOVED]
   SERVER_ADDR: [REMOVED]
   SERVER_NAME: [REMOVED]
   SERVER_SOFTWARE: Apache
   SERVER_SIGNATURE: <address>Apache Server at [REMOVED] Port 80</address>
   HTTP_COOKIE: __utma=131344203.287808188.1453827525.1453827525.1453833701.2; __utmc=131344203; __utmz=131344203.1453827525.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); civicCookieControl=%7B%22pv%22%3A%22%22%2C%22cm%22%3A%22expl%22%2C%22consented%22%3A%22yes%22%2C%22explicitly%22%3A%22yes%22%2C%22hidden%22%3A%22yes%22%2C%22open%22%3A%22no%22%7D; cmsa=1; PHPSESSID=i3pb6k8pbl994ia64bi49d1785
   HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8
   HTTP_ACCEPT_ENCODING: gzip, deflate, sdch
   HTTP_REFERER: https://[REMOVED]/perch/core/settings/diagnostics/
   HTTP_DNT: 1
   HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.111 Safari/537.36
   HTTP_UPGRADE_INSECURE_REQUESTS: 1
   HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
   HTTP_CONNECTION: close
   HTTP_X_ACCEL_INTERNAL: /internal-nginx-static-location
   HTTP_X_FORWARDED_FOR: [REMOVED]
   HTTP_X_REAL_IP: [REMOVED]
   HTTP_HOST: [REMOVED]
   UNIQUE_ID: [REMOVED]
   FCGI_ROLE: RESPONDER
   PHP_SELF: /perch/core/settings/diagnostics/index.php
   REQUEST_TIME_FLOAT: [REMOVED]
   REQUEST_TIME: [REMOVED]
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

I can see you've got >1300 resources - are they all in local buckets?
Stephen Meehan

Stephen Meehan 4 points

5 years ago

Yes, they're all in different buckets. See screenshot below:

Perch Screenshot

Is it a problem if they are?
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Shouldn't be a problem.

Where are the placeholder- images you have backed up from?
Stephen Meehan

Stephen Meehan 4 points

5 years ago

They're just loose in the resources folder.

How come in the Dropbox backup folder there is a folder called default?

I would expect the Dropbox backup folder to mirror the name and contents of the resources folder.

Is there anything I can do to give the backup a kick start to work as expected (backing up both assets and database)?

There are quite a few files in the resources folder now. If I can get this fixed I'll run a cron job every 10 minutes this evening until it's all backed up :)
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

There should be a folder for each non-remote (local) bucket. You've got one for the default bucket, so that's correct.

I'm trying to understand why more files aren't backed up - hence the questions.

It looks like your backup has only run 16 times. Does that sound right?
Stephen Meehan

Stephen Meehan 4 points

5 years ago

I've got 68 .gz backup files in my Dropbox backup folder.

Does this help?

Dropbox settings runway.php

            /*
    |--------------------------------------------------------------------------
    | Dropbox
    |--------------------------------------------------------------------------
    |
    */

    'dropbox' => [
            'access_token' => '[token removed]',
            'handler'      => 'PerchDropbox_ResourceBucket',
            'handler_path' => PERCH_PATH.'/addons/apps/perch_dropbox/PerchDropbox_ResourceBucket.class.php',
    ],

buckets.php

        <?php 
            return array(        
                'projects' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/projects',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/projects'
                ),        
                'awards' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/awards',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/awards'
                ),
                'accreditations' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/accreditations',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/accreditations'
                ),
                'publications' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/publications',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/publications'
                ),
                'heroes' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/heroes',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/heroes'
                ),
                'sidebar' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/sidebar',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/sidebar'
                ),
                'news' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/news',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/news'
                ),
                'services' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/services',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/services'
                ),
                'app-forms' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/app-forms',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/app-forms'
                ),
                'people' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/people',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/people'
                ),
                'project-thumbs' => array(
                    'type' => 'file',
                    'web_path'  => '/perch/resources/project-thumbs',
                    'file_path' => $_SERVER['DOCUMENT_ROOT'].'/perch/resources/project-thumbs'
                ),
                'backup' => [
                         'type'      => 'dropbox',
                         'web_path'  => '',
                         'file_path' => 'backups',
                 ],
            );
        ?>
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

What's in your perch2_backup_runs table?
Stephen Meehan

Stephen Meehan 4 points

5 years ago

This:

Perch Screenshot

'Something' is happening. Although my Dropbox backup folder hasn't changed since 12:15 this afternoon.

The Scheduled tasks list looks odd. Result nothing to do? Duration 0s? Is that normal?

Perch Screenshot
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Is that from the same server as the diagnostics report above? (That says you've got 16 rows in that table, but I can see 43+)
Stephen Meehan

Stephen Meehan 4 points

5 years ago

Yes, it's the same server. The diagnostics report above was from this afternoon. The scheduled tasks have been running every 15 minutes since then.

A bit strange, |'ve not changed any settings on my cron jobs. So I'm not sure what's activated the cron jobs to run every 15 minutes... Until today my backup folder was updated with a new database backup once per day.

Here's the latest diagnostics report:

       Perch Runway: 2.8.24
       Production mode: Production (100)
       Installed apps: content (2.8.24), assets (2.8.24), categories (2.8.24), collection_1 (2.8.24), perch_blog (5.0), collection_4 (2.8.24), perch_forms (1.8.3), collection_3 (2.8.24), collection_5 (2.8.24)
       DB driver: PDO
       DB tables: perch2_backup_plans (1), perch2_backup_resources (15), perch2_backup_runs (45), perch2_blog_authors (3), perch2_blog_comments (0), perch2_blog_index (2419), perch2_blog_posts (37), perch2_blog_posts_to_tags (0), perch2_blog_sections (1), perch2_blog_tags (0), perch2_blogs (2), perch2_categories (5), perch2_category_counts (2), perch2_category_sets (3), perch2_collection_index (2359), perch2_collection_items (213), perch2_collection_revisions (34), perch2_collections (4), perch2_content_index (4334), perch2_content_items (301), perch2_content_regions (38), perch2_forms (1), perch2_forms_responses (273), perch2_navigation (4), perch2_navigation_pages (20), perch2_page_routes (18), perch2_page_templates (27), perch2_pages (34), perch2_resource_log (3396), perch2_resource_tags (90), perch2_resources (1368), perch2_resources_to_tags (228), perch2_scheduled_tasks (12), perch2_settings (29), perch2_user_passwords (0), perch2_user_privileges (42), perch2_user_role_privileges (21), perch2_user_roles (3), perch2_users (4)
       Users: 4
       App runtimes:
       <?php
        $apps_list = array(
            'content', 
            'categories',
            'perch_forms',
            'perch_blog',
        );
       Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
       Scheduled tasks for Backup: plan_1 (10 mins)
       Editor plug-ins: markitup
       H1: 6e01f91472a2625e20df4ad59bba849c
       L1: cdcf9188d41a03a4bd0822b352adde79
       F1: dc1fef2ad0fcd9f943c02ebb43d85dbc
       headerColour: #000000
       content_singlePageEdit: 1
       helpURL:
       siteURL: /
       hideBranding: 1
       content_collapseList: 1
       lang: en-gb
       update_2.7.10: done
       update_2.8.2: done
       headerScheme: dark
       on_sale_version: 2.8.24
       dashboard: 0
       hide_pwd_reset: 0
       content_hideNonEditableRegions: 0
       content_frontend_edit: 1
       logoPath: /perch/resources/client_logo_perch.png
       perch_blog_update: 5.0.1
       perch_blog_post_url: /{postSlug}
       perch_blog_slug_format: %Y-%m-%d-{postTitle}
       perch_blog_akismet_key:
       perch_blog_max_spam_days: 0
       perch_blog_comment_notify: 0
       update_2.8.4: done
       latest_version: 2.8.15
       update_runway_2.8.13: done
       update_runway_2.8.17: done
       update_runway_2.8.18: done
       perch_blog_site_name:
       update_runway_2.8.24: done
       PERCH_DEVELOPMENT: 10
       PERCH_STAGING: 50
       PERCH_PRODUCTION: 100
       PERCH_SITEPATH: /var/www/vhosts/[REMOVED]/httpdocs
       PERCH_SCHEDULE_SECRET: [REMOVED]
       PERCH_DB_USERNAME: [REMOVED]
       PERCH_DB_SERVER: localhost
       PERCH_DB_DATABASE: [REMOVED]_
       PERCH_DB_PREFIX: perch2_
       PERCH_EMAIL_FROM: [REMOVED]
       PERCH_EMAIL_FROM_NAME: [REMOVED]
       PERCH_LOGINPATH: /perch
       PERCH_PATH: /var/www/vhosts/[REMOVED]/httpdocs/perch
       PERCH_CORE: /var/www/vhosts/[REMOVED]/httpdocs/perch/core
       PERCH_RESFILEPATH: /var/www/vhosts/[REMOVED]/httpdocs/perch/resources
       PERCH_RESPATH: /perch/resources
       PERCH_HTML5: 1
       PERCH_TZ: Europe/London
       PERCH_CLEAN_RESOURCES:
       PERCH_RUNWAY: 1
       PERCH_ERROR_MODE: DIE
       PERCH_DATE_LONG: %d %B %Y
       PERCH_DATE_SHORT: %d %b %Y
       PERCH_TIME_SHORT: %H:%M
       PERCH_TIME_LONG: %H:%M:%S
       PERCH_RUNWAY_ROUTED:
       PERCH_STRONG_PASSWORDS:
       PERCH_DEBUG:
       PERCH_PREVIEW_ARG: preview
       PERCH_TEMPLATE_PATH: /var/www/vhosts/[REMOVED]/httpdocs/perch/templates
       PERCH_DEFAULT_DOC: index.php
       PERCH_DEFAULT_EXT: .php
       PERCH_PRODUCTION_MODE: 100
       PERCH_RWD:
       PERCH_HTML_ENTITIES:
       PERCH_SSL:
       PERCH_STRIPSLASHES:
       PERCH_PROGRESSIVE_FLUSH: 1
       PERCH_AUTH_PLUGIN:
       PERCH_DB_CHARSET: utf8
       PERCH_DB_PORT:
       PERCH_DB_SOCKET:
       PERCH_SESSION_TIMEOUT_MINS: 20
       HOSTING SETTINGS           

       PHP: 5.4.13
       Zend: 2.4.0
       OS: Linux
       SAPI: cgi-fcgi
       Safe mode: not detected
       MySQL client: 5.5.30
       MySQL server: 5.5.30
       Free disk space: 24.16 GB
       Extensions: Core, date, ereg, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, pcntl, readline, Reflection, session, standard, shmop, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, curl, dom, fileinfo, gd, imap, json, ldap, exif, mcrypt, mysql, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, snmp, sqlite3, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader
       GD: Yes
       ImageMagick: No
       PHP max upload size: 128M
       PHP max form post size: 8M
       PHP memory limit: 128M
       Total max uploadable file size: 8M
       Resource folder writeable: Yes
       Session timeout: 24 minutes
       Native JSON: Yes
       Filter functions: Yes
       Transliteration functions: No
       PATH: [REMOVED]
       PP_CUSTOM_PHP_INI: /var/www/vhosts/system/[REMOVED]/etc/php.ini
       PP_CUSTOM_PHP_CGI_INDEX: fastcgi
       SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
       REQUEST_URI: /perch/core/settings/diagnostics/?extended
       QUERY_STRING: extended
       REQUEST_METHOD: GET
       SERVER_PROTOCOL: HTTP/1.0
       GATEWAY_INTERFACE: CGI/1.1
       REMOTE_PORT: 39811
       SCRIPT_FILENAME: [REMOVED]httpdocs/perch/core/settings/diagnostics/index.php
       SERVER_ADMIN: [REMOVED]
       DOCUMENT_ROOT: [REMOVED]/httpdocs
       REMOTE_ADDR: [REMOVED]
       SERVER_PORT: [REMOVED]
       SERVER_ADDR: [REMOVED]
       SERVER_NAME: [REMOVED]
       SERVER_SOFTWARE: Apache
       SERVER_SIGNATURE: <address>Apache Server at [REMOVED] Port 80</address>
       HTTP_COOKIE: __utma=131344203.287808188.1453827525.1453827525.1453833701.2; __utmc=131344203; __utmz=131344203.1453827525.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); civicCookieControl=%7B%22pv%22%3A%22%22%2C%22cm%22%3A%22expl%22%2C%22consented%22%3A%22yes%22%2C%22explicitly%22%3A%22yes%22%2C%22hidden%22%3A%22yes%22%2C%22open%22%3A%22no%22%7D; cmsa=1; PHPSESSID=i3pb6k8pbl994ia64bi49d1785
       HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8
       HTTP_ACCEPT_ENCODING: gzip, deflate, sdch
       HTTP_REFERER: https://[REMOVED]/perch/core/settings/diagnostics/
       HTTP_DNT: 1
       HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.111 Safari/537.36
       HTTP_UPGRADE_INSECURE_REQUESTS: 1
       HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
       HTTP_CONNECTION: close
       HTTP_X_ACCEL_INTERNAL: /internal-nginx-static-location
       HTTP_X_FORWARDED_FOR: [REMOVED]
       HTTP_X_REAL_IP: [REMOVED]
       HTTP_HOST: [REMOVED]
       UNIQUE_ID: [REMOVED]
       FCGI_ROLE: RESPONDER
       PHP_SELF: /perch/core/settings/diagnostics/index.php
       REQUEST_TIME_FLOAT: [REMOVED]
       REQUEST_TIME: [REMOVED]
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

So it looks like it's trying to backup the assets, but for some reason that's not completing. I'll need to take a look into some possible causes, but I might not get a chance for a few days yet.
Stephen Meehan

Stephen Meehan 4 points

5 years ago

No problem. Thanks for the great support!
Stephen Meehan

Stephen Meehan 4 points

5 years ago

Hi Drew

I'm still having problems with Perch Runway backup.

Did you manage to find any time to look into this?

I'd really like to get this working.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Are you assets in a local or remote bucket?
Stephen Meehan

Stephen Meehan 4 points

5 years ago

Hi Drew

  • Assets are local, split into multiple folders within the resources folder
  • perch2_backup_runs table has 3000 rows, the runResult for most of them is IN PROGRESS

Diagnostics report and screenshots have been provided in previous posts

  • Is there anything else I can give you to help diagnose this?
  • In another post you mentioned Perch keeps a track of what's been backed-up. Is there anyway to reset the database tracking - would that help?
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

You could try that, it might help. Until I've identified why your run isn't completing it's hard to say conclusively.
Stephen Meehan

Stephen Meehan 4 points

5 years ago

Ok.

Would deleting the perch2_backup_runs table do it?

Will perch2_backup_runs table reappear once a backup is run?
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Don't delete the table, but you can truncate it.