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Thread tagged as: Problem, Forms

Forms Autoresponse not sending

Hi,

I can't figure out why the autoresponse is not sending. When the form is submitted..
1. Store Responses is checked and the from is being stored.
2. Sending Email is checked and this email is sent fine.
3. Autoresponse is checked, but no email is sent. I have set plain text.

I have check junk, spam ect. and nothing is sent.

My Diagnostics report...


Perch information

    Perch: 2.8.26
    Production mode: Production (100)
    Installed apps: content (2.8.26), assets (2.8.26), categories (2.8.26), perch_blog (5.0), perch_forms (1.8.3), perch_gallery (2.8.6)
    DB driver: PDO
    DB tables: perch2_blog_authors (2), perch2_blog_comments (0), perch2_blog_index (186), perch2_blog_posts (1), perch2_blog_posts_to_tags (0), perch2_blog_sections (1), perch2_blog_tags (0), perch2_blogs (1), perch2_categories (1), perch2_category_counts (1), perch2_category_sets (1), perch2_content_index (154), perch2_content_items (37), perch2_content_regions (6), perch2_forms (2), perch2_forms_responses (14), perch2_gallery_albums (1), perch2_gallery_image_versions (36), perch2_gallery_images (7), perch2_navigation (0), perch2_navigation_pages (0), perch2_page_templates (0), perch2_pages (3), perch2_resource_log (121), perch2_resource_tags (0), perch2_resources (17), perch2_resources_to_tags (0), perch2_settings (28), perch2_user_passwords (0), perch2_user_privileges (41), perch2_user_role_privileges (26), perch2_user_roles (2), perch2_users (3)
    Users: 3
    App runtimes:

    <?php
        $apps_list = array(
            'content', 
            'categories',
            'perch_blog',
            'perch_forms',
            'perch_gallery',
        );

    Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
    Editor plug-ins: markitup
    H1: ba1f246ae0b743cd1330fd85892ab63f
    L1: 21a58651e18fed17938559e40f4896ba
    F1: 2edba60ed1f613d6dd804feb202456a2
    headerColour: #ffffff
    content_singlePageEdit: 1
    helpURL:
    siteURL: /
    hideBranding: 1
    content_collapseList: 1
    lang: en-gb
    update_2.8.24: done
    latest_version: 2.8.15
    on_sale_version: 2.8.26
    perch_blog_update: 5.0.1
    perch_blog_post_url: /blog/{postSlug}
    headerScheme: light
    perch_blog_slug_format: %Y-%m-%d-{postTitle}
    perch_blog_akismet_key:
    perch_blog_max_spam_days: 0
    dashboard: 1
    hide_pwd_reset: 0
    content_hideNonEditableRegions: 0
    content_frontend_edit: 0
    perch_blog_comment_notify: 0
    perch_gallery_update: 2.8.5
    perch_gallery_bucket_mode: single
    perch_gallery_bucket: default
    perch_gallery_basicUpload: 0
    logoPath: /perch/resources/1454375857_northify-logo-sm.png
    perch_blog_site_name: Advanced Estate Sale Services Events
    update_2.8.26: done
    PERCH_DEVELOPMENT: 10
    PERCH_STAGING: 50
    PERCH_PRODUCTION: 100
    PERCH_DB_USERNAME: aess_dbuser
    PERCH_DB_SERVER: localhost
    PERCH_DB_DATABASE: aess_perch
    PERCH_DB_PREFIX: perch2_
    PERCH_TZ: UTC
    PERCH_EMAIL_FROM: hello@northify.com
    PERCH_EMAIL_FROM_NAME: Shawn North
    PERCH_LOGINPATH: /perch
    PERCH_PATH: /home/aess/public_html/perch
    PERCH_CORE: /home/aess/public_html/perch/core
    PERCH_RESFILEPATH: /home/aess/public_html/perch/resources
    PERCH_RESPATH: /perch/resources
    PERCH_HTML5: 1
    PERCH_RUNWAY:
    PERCH_ERROR_MODE: DIE
    PERCH_DATE_LONG: %d %B %Y
    PERCH_DATE_SHORT: %d %b %Y
    PERCH_TIME_SHORT: %H:%M
    PERCH_TIME_LONG: %H:%M:%S
    PERCH_RUNWAY_ROUTED:
    PERCH_STRONG_PASSWORDS:
    PERCH_DEBUG:
    PERCH_PREVIEW_ARG: preview
    PERCH_TEMPLATE_PATH: /home/aess/public_html/perch/templates
    PERCH_DEFAULT_DOC: index.php
    PERCH_DEFAULT_EXT: .php
    PERCH_PRODUCTION_MODE: 100
    PERCH_RWD:
    PERCH_HTML_ENTITIES:
    PERCH_SSL:
    PERCH_STRIPSLASHES:
    PERCH_PROGRESSIVE_FLUSH: 1
    PERCH_PARANOID:
    PERCH_FORCE_SECURE_COOKIES:
    PERCH_PASSWORD_MIN_LENGTH: 6
    PERCH_MAX_FAILED_LOGINS: 10
    PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
    PERCH_VERIFY_UPLOADS:
    PERCH_AUTH_PLUGIN:
    PERCH_DB_CHARSET: utf8
    PERCH_DB_PORT:
    PERCH_DB_SOCKET:
    PERCH_SESSION_TIMEOUT_MINS: 20

Hosting settings

    PHP: 5.4.45
    Zend: 2.4.0
    OS: Linux
    SAPI: cgi-fcgi
    Safe mode: not detected
    MySQL client: 5.5.42-37.1
    MySQL server: 5.5.42-37.1
    Free disk space: 443.15 GB
    Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, iconv, session, intl, json, mbstring, mcrypt, mssql, mysql, mysqli, odbc, standard, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, imap, SimpleXML, soap, sockets, exif, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, imagick, SourceGuardian, mhash, ionCube Loader, Zend Guard Loader
    GD: Yes
    ImageMagick: Yes
    PHP max upload size: 64M
    PHP max form post size: 64M
    PHP memory limit: 256M
    Total max uploadable file size: 64M
    Resource folder writeable: Yes
    Session timeout: 24 minutes
    Native JSON: Yes
    Filter functions: Yes
    Transliteration functions: Yes
    DOCUMENT_ROOT: /home/aess/public_html
    GATEWAY_INTERFACE: CGI/1.1
    HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
    HTTP_ACCEPT_ENCODING: gzip, deflate
    HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.5
    HTTP_CONNECTION: close
    HTTP_COOKIE: cmsa=1; PHPSESSID=2a771a38d837bb6d188e497acb232d16
    HTTP_HOST: advancedestatesaleservices.com
    HTTP_REFERER: https://advancedestatesaleservices.com/perch/core/settings/diagnostics/
    HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
    HTTP_VIA: 1.1 websensewcg.hke.local 0A7802AE
    HTTP_X_HTTP_PROTO: HTTP/1.1
    HTTP_X_LOG_7914: 209.203.79.110
    HTTP_X_REAL_IP: 209.203.79.110
    PATH: /bin:/usr/bin
    PHPRC: /opt/php54/lib
    QUERY_STRING: extended
    REDIRECT_STATUS: 200
    REMOTE_ADDR: 209.203.79.110
    REMOTE_PORT: 27944
    REQUEST_METHOD: GET
    REQUEST_URI: /perch/core/settings/diagnostics/?extended
    SCRIPT_FILENAME: /home/aess/public_html/perch/core/settings/diagnostics/index.php
    SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
    SERVER_ADDR: 192.185.195.70
    SERVER_ADMIN: webmaster@advancedestatesaleservices.com
    SERVER_NAME: advancedestatesaleservices.com
    SERVER_PORT: 80
    SERVER_PROTOCOL: HTTP/1.1
    SERVER_SIGNATURE: <address>Apache Server at advancedestatesaleservices.com Port 80</address>
    SERVER_SOFTWARE: Apache
    UNIQUE_ID: VtXee8C5s4oAATRPS7sAAADz
    PHP_SELF: /perch/core/settings/diagnostics/index.php
    REQUEST_TIME_FLOAT: 1456856699.37
    REQUEST_TIME: 1456856699
    argc: 1
Shawn North

Shawn North 0 points

  • 5 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

5 years ago

Can you otherwise send email from Perch to this address?
Shawn North

Shawn North 0 points

5 years ago

Yes, perch will send the "Sending Email" just fine. I have tried many different emails for the auto response and I'm not getting anything.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

If you switch to HTML rather than plain text, does that make a difference?
Shawn North

Shawn North 0 points

5 years ago

I can only select Plain Text under autoresponse template. The other option is No Template. I'm not sure how to make a template available in this field.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

I believe you just create them in perch/templates/forms/emails
Shawn North

Shawn North 0 points

5 years ago

That did not work either. But good to know how to make email templates now :)
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

If you turn on debug and submit the form, what output do you get?
Shawn North

Shawn North 0 points

5 years ago

I get this same output before and after I submit the form.

Debug Message
[5] SELECT regionKey, regionHTML FROM perch2_content_regions WHERE regionPage='/index.php' OR regionPage='*' ORDER BY regionPage DESC
[1] SELECT DISTINCT idx.itemID FROM perch2_blog_index idx JOIN perch2_blog_posts main ON idx.itemID=main.postID AND idx.itemKey='postID' AND (idx.indexKey='_category' AND idx.indexValue LIKE 'blog/events/%' OR idx.indexKey='_category' AND idx.indexValue='blog/events/')
[1] SELECT SQL_CALC_FOUND_ROWS DISTINCT tbl.* FROM ( SELECT idx.itemID, main.*, idx2.indexValue as sortval FROM perch2_blog_index idx JOIN perch2_blog_posts main ON idx.itemID=main.postID AND idx.itemKey='postID' JOIN perch2_blog_index idx2 ON idx.itemID=idx2.itemID AND idx.itemKey='postID' AND idx2.indexKey='postDateTime' AND idx.itemID IN ('2') WHERE 1=1 AND idx.itemID=idx2.itemID AND idx.itemKey=idx2.itemKey GROUP BY idx.itemID, idx2.indexValue ) as tbl WHERE (postStatus='Published' AND postDateTime<='2016-03-01 23:00:00' ) GROUP BY itemID, sortval ORDER BY sortval DESC LIMIT 0, 10
[1] SELECT FOUND_ROWS() AS `count`
[28] SELECT DISTINCT settingID, settingValue FROM perch2_settings WHERE userID=0
[1] Using template: /templates/blog/home_events.html
[1] SELECT * FROM perch2_blog_sections ORDER BY sectionTitle ASC
[1] SELECT * FROM perch2_blogs ORDER BY blogTitle ASC
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

So no email are being sent now?
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

So no email are being sent now?
Shawn North

Shawn North 0 points

5 years ago

No I'm still not getting email from the autoresponse.
Shawn North

Shawn North 0 points

5 years ago

To further text I installed a fresh version of perch on anther domain.
Added the forms plugin.
Created a form template with Name and Email fields.
Added the region to the example.php page provided in the perch install.
Configured the form settings.

After submitting the form I still only get the "Sending email" reply.
The "Autoresponse" is not sent.

I have tried several email address in the in the form template, but I do not get autoresponse to any of them.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Can you show me the debug when that happens? You should see the email being sent as part of the output.
Shawn North

Shawn North 0 points

5 years ago

Here is the debug..


Debug Message
[10] SELECT DISTINCT settingID, settingValue FROM perch2_settings WHERE userID=0
[1] SELECT * FROM perch2_forms WHERE formKey='form-contact' LIMIT 1
[1] SELECT * FROM perch2_pages WHERE pagePath='/dev/example.php' LIMIT 1
Building message with Dollar template
Sent email: "Response to the admin" to hello@northify.com
INSERT INTO perch2_forms_responses(responseJSON,formID,responseIP,responseSpamData) VALUES('{\"fields\":{\"name\":{\"attributes\":{\"id\":\"name\",\"type\":\"text\",\"label\":\"Name\"},\"value\":\"Shawn\"},\"email\":{\"attributes\":{\"id\":\"email\",\"type\":\"email\",\"label\":\"Email\"},\"value\":\"hello+test1@northlabz.com\"}},\"files\":[],\"page\":{\"id\":\"1\",\"title\":\"Example\",\"path\":\"\\/dev\\/example.php\",\"navtext\":\"Example\"}}','1','70.211.136.64','{\"fields\":[],\"environment\":{\"CONTENT_LENGTH\":\"164\",\"CONTENT_TYPE\":\"application\\/x-www-form-urlencoded\",\"DOCUMENT_ROOT\":\"\\/home\\/northify\\/public_html\",\"GATEWAY_INTERFACE\":\"CGI\\/1.1\",\"HTTP_ACCEPT\":\"text\\/html,application\\/xhtml+xml,application\\/xml;q=0.9,*\\/*;q=0.8\",\"HTTP_ACCEPT_ENCODING\":\"gzip, deflate\",\"HTTP_ACCEPT_LANGUAGE\":\"en-us\",\"HTTP_CONNECTION\":\"close\",\"HTTP_DNT\":\"1\",\"HTTP_HOST\":\"northify.com\",\"HTTP_ORIGIN\":\"https:\\/\\/northify.com\",\"HTTP_REFERER\":\"https:\\/\\/northify.com\\/dev\\/example\",\"HTTP_USER_AGENT\":\"Mozilla\\/5.0 (iPhone; CPU iPhone OS 9_2_1 like Mac OS X) AppleWebKit\\/601.1.46 (KHTML, like Gecko) Version\\/9.0 Mobile\\/13D15 Safari\\/601.1\",\"HTTP_X_HTTP_PROTO\":\"HTTP\\/1.1\",\"HTTP_X_LOG_7914\":\"70.211.136.64\",\"HTTP_X_REAL_IP\":\"70.211.136.64\",\"PATH\":\"\\/bin:\\/usr\\/bin\",\"PHPRC\":\"\\/opt\\/php54\\/lib\",\"QUERY_STRING\":\"\",\"REDIRECT_STATUS\":\"200\",\"REMOTE_ADDR\":\"70.211.136.64\",\"REMOTE_PORT\":\"22147\",\"REQUEST_METHOD\":\"POST\",\"REQUEST_URI\":\"\\/dev\\/example.php\",\"SCRIPT_FILENAME\":\"\\/home\\/northify\\/public_html\\/dev\\/example.php\",\"SCRIPT_NAME\":\"\\/dev\\/example.php\",\"SERVER_ADDR\":\"192.185.195.65\",\"SERVER_ADMIN\":\"webmaster@northify.com\",\"SERVER_NAME\":\"northify.com\",\"SERVER_PORT\":\"80\",\"SERVER_PROTOCOL\":\"HTTP\\/1.1\",\"SERVER_SIGNATURE\":\"<address>Apache Server at northify.com Port 80<\\/address>\\n\",\"SERVER_SOFTWARE\":\"Apache\",\"UNIQUE_ID\":\"Vtcn4cC5s4oAAUPCiGwAAAD8\",\"PHP_SELF\":\"\\/dev\\/example.php\",\"REQUEST_TIME_FLOAT\":1456941025.59,\"REQUEST_TIME\":1456941025,\"argv\":[],\"argc\":0}}')
[1] SELECT * FROM perch2_forms_responses WHERE responseID='7' LIMIT 1
No ids to log.
[3] SELECT regionKey, regionHTML FROM perch2_content_regions WHERE regionPage='/dev/example.php' OR regionPage='*' ORDER BY regionPage DESC
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Yup, it's certainly not sending. It's not just you!

I'll run some tests and see what I can come up with.
Shawn North

Shawn North 0 points

5 years ago

ok thanks!
Jtan Styla

Jtan Styla 0 points

5 years ago

Drew McLellan said:

Yup, it's certainly not sending. It's not just you!

I'll run some tests and see what I can come up with.

Hi Drew

Any movement on this? I took your advice in my own thread and created an HTML template but no luck.

Thanks
James Curran

James Curran 0 points

4 years ago

I am having this same issue on a clients server - was this ever resolved?