Customer unable to login

Hi Drew,

We have just set up a client for admin access. He is getting the "sorry those details are incorrect" error. However, we can login fine with the same credentials on our computers. We have checked via Skype that all is well and he is entering the correct information.

However - if we try and login via iPhone with the same details, it bounces us out (this time, no error message - the login page just reappears and we fail to get into admin). If I login on an old iPad, it is fine and I get into the admin. This is all with the same credentials for the client we set up.

Any ideas? I can't see any error logs. Its an up to date perch site.

~~~ Perch: 3.0.14 Production mode: Production (100) Installed apps: content (3.0.14), assets (3.0.14), categories (3.0.14), perch_blog (5.6.1), perch_backup (1.2) DB driver: PDO DB tables: perch2_blog_authors (1), perch2_blog_comments (0), perch2_blog_index (75), perch2_blog_posts (3), perch2_blog_posts_to_tags (0), perch2_blog_sections (1), perch2_blog_tags (0), perch2_blog_webmention_queue (0), perch2_blogs (1), perch2_categories (2), perch2_category_counts (2), perch2_category_sets (1), perch2_content_index (5521), perch2_content_items (1435), perch2_content_regions (80), perch2_content_resources (2041), perch2_menu_items (10), perch2_navigation (1), perch2_navigation_pages (12), perch2_page_templates (6), perch2_pages (20), perch2_resource_log (821), perch2_resource_tags (0), perch2_resources (664), perch2_resources_to_tags (0), perch2_settings (26), perch2_user_passwords (4), perch2_user_privileges (39), perch2_user_role_privileges (37), perch2_user_roles (3), perch2_users (5) Users: 5 App runtimes: <?php $apps_list = array( 'perch_blog', ); Scheduled tasks for perch_blog: delete_spam_comments (1440 mins), publish_posts (1 mins), process_webmentions (1 mins) Editor plug-ins: config.js, redactor-plugins H1: c3920533da5bca3d0ad727cb030d690d L1: 3807943057db26ef12b3e801fad32cba F1: 3b606135b33e6a102526838f4152a807 headerColour: #ffffff content_singlePageEdit: 1 helpURL: siteURL: / hideBranding: 1 content_collapseList: 1 lang: en-gb update_2.4.9: done latest_version: on_sale_version: headerScheme: light dashboard: 0 hide_pwd_reset: 0 content_hideNonEditableRegions: 0 content_frontend_edit: 0 logoPath: /admin/resources/WP_admin_logo.png perch_blog_post_url: /blog/post.php?s={postSlug} perch_blog_update: 5.6 perch_backup_mysqldump_path: perch_blog_slug_format: %Y-%m-%d-{postTitle} perch_blog_akismet_key: perch_blog_comment_notify: 1 perch_blog_max_spam_days: 7 update_2.8.18: done update_3.0.14: done PERCH_DEVELOPMENT: 10 PERCH_STAGING: 50 PERCH_PRODUCTION: 100 PERCH_DB_USERNAME: **** PERCH_DB_SERVER: localhost PERCH_DB_DATABASE: westport_westport PERCH_DB_PREFIX: perch2_ PERCH_TZ: Europe/London PERCH_EMAIL_FROM: jane@designcentric.co.uk PERCH_EMAIL_FROM_NAME: Design Centric PERCH_LOGINPATH: /admin PERCH_PATH: /home/westport/public_html/admin PERCH_CORE: /home/westport/public_html/admin/core PERCH_RESFILEPATH: /home/westport/public_html/admin/resources PERCH_RESPATH: /admin/resources PERCH_HTML5: 1 PERCH_CUSTOM_EDITOR_CONFIGS: 1 PERCH_DEBUG: 1 PERCH_RUNWAY: PERCH_ERROR_MODE: DIE PERCH_DATE_LONG: %d %B %Y PERCH_DATE_SHORT: %d %b %Y PERCH_TIME_SHORT: %H:%M PERCH_TIME_LONG: %H:%M:%S PERCH_RUNWAY_ROUTED: PERCH_STRONG_PASSWORDS: PERCH_ASSET_VERSION: f704e7442d11292c99b5 PERCH_PREVIEW_ARG: preview PERCH_TEMPLATE_PATH: /home/westport/public_html/admin/templates PERCH_TEMPLATE_FILTERS: PERCH_DEFAULT_DOC: index.php PERCH_DEFAULT_EXT: .php PERCH_PRODUCTION_MODE: 100 PERCH_XHTML_MARKUP: PERCH_RWD: 1 PERCH_HTML_ENTITIES: PERCH_SSL: PERCH_STRIPSLASHES: PERCH_PROGRESSIVE_FLUSH: 1 PERCH_PARANOID: PERCH_FORCE_SECURE_COOKIES: PERCH_DEFAULT_BUCKET: default PERCH_TRANSLATION_ASSIST: PERCH_PASSWORD_MIN_LENGTH: 6 PERCH_MAX_FAILED_LOGINS: 10 PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR PERCH_VERIFY_UPLOADS: PERCH_PRIV_ASSIST: PERCH_ENABLE_EXIF: 1 PERCH_AUTH_PLUGIN: PERCH_DB_CHARSET: utf8 PERCH_DB_PORT: PERCH_DB_SOCKET: PERCH_APPS_EDITOR_PLUGIN: markitup PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown Hosting settings

PHP: 7.2.3 Zend: 3.2.0 OS: Linux SAPI: litespeed Safe mode: not detected MySQL client: 10.0.34-MariaDB MySQL server: 10.0.34-MariaDB-cll-lve Free disk space: 3.52 TB Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, bz2, calendar, ctype, curl, hash, filter, ftp, gettext, gmp, SPL, iconv, pcntl, readline, Reflection, session, standard, shmop, SimpleXML, mbstring, tokenizer, xml, litespeed, bcmath, dom, fileinfo, gd, imap, intl, json, exif, mysqli, mysqlnd, PDO, pdo_mysql, pdo_sqlite, Phar, posix, sockets, timezonedb, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip GD: Yes ImageMagick: No PHP max upload size: 16M PHP max form post size: 8M PHP memory limit: 128M Total max uploadable file size: 8M Resource folder writeable: Yes Session timeout: 24 minutes Native JSON: Yes Filter functions: Yes Transliteration functions: Yes PATH: /bin:/usr/bin:/usr/local/bin HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,/;q=0.8 HTTP_ACCEPT_ENCODING: gzip, deflate HTTP_ACCEPT_LANGUAGE: en-gb HTTP_COOKIE: PHPSESSID=b7b46a85e6c3a8cf92de58b9e75b4780; cmsa=1 HTTP_HOST: www.west-port.co.uk HTTP_REFERER: https://www.west-port.co.uk/admin/core/settings/diagnostics/ HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6 DOCUMENT_ROOT: /home/westport/public_html REMOTE_ADDR: 86.132.94.147 REMOTE_PORT: 54709 SERVER_ADDR: 77.72.1.98 SERVER_NAME: www.west-port.co.uk SERVER_ADMIN: webmaster@west-port.co.uk SERVER_PORT: 443 REQUEST_URI: /admin/core/settings/diagnostics/?extended HTTPS: on X_SPDY: HTTP2 SSL_PROTOCOL: TLSv1.2 SSL_SESSION_ID: 3b2a08002682ca14b74d39b889bb7797781199ad332e3c90b73456d6cf1037ae SSL_CIPHER: ECDHE-RSA-AES128-GCM-SHA256 SSL_CIPHER_USEKEYSIZE: 128 SSL_CIPHER_ALGKEYSIZE: 128 SCRIPT_FILENAME: /home/westport/public_html/admin/core/settings/diagnostics/index.php QUERY_STRING: extended SCRIPT_URI: https://www.west-port.co.uk/admin/core/settings/diagnostics/ SCRIPT_URL: /admin/core/settings/diagnostics/ SCRIPT_NAME: /admin/core/settings/diagnostics/index.php SERVER_PROTOCOL: HTTP/1.1 SERVER_SOFTWARE: LiteSpeed REQUEST_METHOD: GET X-LSCACHE: on PHP_SELF: /admin/core/settings/diagnostics/index.php REQUEST_TIME_FLOAT: 1520522090.0667 REQUEST_TIME: 1520522090