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Thread tagged as: Problem, Error, Forms

problems with email-template used for a form

I'm busy with making a form for my customer. All worked as expected until I started working on the email-template.

First I noticed that I couldn't get a radio-field to show up in the email (this is solved!).

Now I noticed two other problems:

  1. In Form-Options when I choose a mail template for 'sending email' and a 'plain text only' for the 'autoresponse'. Both emails get send with the template.

  2. The substitution of fields ( like {name} ) in the 'email introduction text' doesn't work when I select a mailtemplate. This behaviour occurs also for the situation as mentioned in (1.)
René Banus

René Banus 0 points

  • 6 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

6 years ago

We need to see your template and your Diagnostics Report to be able to help.
René Banus

René Banus 0 points

6 years ago

I've included the email template and the complete diagnostics report.

My email template looks like this:

<html>
<head>
    <title><perch:email id="email_subject" /></title>
</head>
<body>
  <h1>Aanmelding Retraite(s)</h1>
  <p><perch:email id="email_message" encode="false" /></p>
  <table>

    <th>Aangemeld voor</th>
      <td><perch:email id="Aanmelding-1" />,&nbsp;<perch:email id="Aanmelding-2" /></td>
    </tr>

    <tr>
      <th>Naam</th>
      <td><perch:email id="voornaam" />&nbsp;<perch:email id="achternaam" /> (<perch:email id="geslacht" />)</td>
     </tr>
    <tr>
      <th>Geboortedatum</th>
      <td><perch:email id="gebdatum" /></td>
    </tr>

    <tr>
      <th>Straat en nummer</th>
      <td><perch:email id="straat" /></td>
    </tr>    
    <tr>
      <th>Postcode en plaats</th>
      <td><perch:email id="postcode" /> <perch:email id="plaats" /></td>
    </tr>
    <tr>
      <th>Telefoonnummer</th>
      <td><perch:email id="telnr" /></td>
    </tr>    

    <tr>
      <th>Email</th>
      <td><perch:email id="email" /></td>
      </tr>

    <tr>
      <th>Bericht</th>
      <td><perch:email id="bericht" encode="false" /></td>
      </tr>
  </table>
</body>
</html>

Diagnostics report

PERCH INFORMATION

Perch: 2.8.2
Production mode: Production (100)
Installed apps: content (2.8.2), assets (2.8.2), categories (2.8.2), perch_forms (1.8.2), regs (1.0)
DB driver: PDO
DB tables: perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_events, perch2_events_categories, perch2_events_to_categories, perch2_forms, perch2_forms_responses, perch2_my_sample_things, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users, pivotx_categories, pivotx_chapters, pivotx_comments, pivotx_entries, pivotx_extrafields, pivotx_pages, pivotx_tags, pivotx_trackbacks, pivotx_ultimatefields, rc_pivotx_categories, rc_pivotx_chapters, rc_pivotx_comments, rc_pivotx_entries, rc_pivotx_extrafields, rc_pivotx_pages, rc_pivotx_tags, rc_pivotx_trackbacks
Users: 3
App runtimes:
<?php
    $apps_list = array(
        'content',
        'categories',
        'perch_forms',  
    );
?>
Editor plug-ins: markitup
H1: f67e6186d30544c05f274b4211c6e27e
L1: ec6300a6d2ff75639f81b73db5573480
headerColour: #ffffff
content_singlePageEdit: 0
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 0
lang: en-gb
latest_version: 2.7.10
headerScheme: light
dashboard: 1
content_hideNonEditableRegions: 0
update_2.2.3: done
on_sale_version: 2.8.2
update_2.4.5: done
content_frontend_edit: 0
update_2.4.6: done
update_2.5.4: done
update_2.7.10: done
update_2.8.2: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: suryadevinl
PERCH_DB_SERVER: mysql.suryadevi.nl
PERCH_DB_DATABASE: suryadevinl
PERCH_DB_PREFIX: perch2_
PERCH_TZ: Europe/Amsterdam
PERCH_EMAIL_FROM: r.banus@planet.nl
PERCH_EMAIL_FROM_NAME: rene banus
PERCH_LOGINPATH: /perch
PERCH_PATH: D:\www\suryadevi.nl\www\perch
PERCH_CORE: D:\www\suryadevi.nl\www\perch\core
PERCH_RESFILEPATH: D:\www\suryadevi.nl\www\perch\resources
PERCH_RESPATH: /perch/resources
PERCH_HTML5: 1
PERCH_DEBUG:
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: D:\www\suryadevi.nl\www\perch\templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
HOSTING SETTINGS

PHP: 5.4.37
Zend: 2.4.0
OS: WINNT
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.10 - 20111026 - $Id: c85105d7c6f7d70d609bb4c000257868a40840ab $
MySQL server: 5.1.72-log
Extensions: Core, bcmath, calendar, ctype, date, ereg, filter, ftp, hash, iconv, json, mcrypt, SPL, odbc, pcre, Reflection, session, standard, mysqlnd, tokenizer, zip, zlib, libxml, dom, PDO, openssl, SimpleXML, wddx, xml, xmlreader, xmlwriter, cgi-fcgi, curl, fileinfo, gd, gettext, intl, imap, mbstring, exif, mysql, mysqli, Phar, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, soap, sqlite3, tidy, xsl, pdo_sqlsrv, sqlsrv, com_dotnet, phalcon, mhash
GD: Yes
ImageMagick: No
PHP max upload size: 10M
PHP max form post size: 10M
PHP memory limit: 128M
Total max uploadable file size: 10M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
_FCGI_X_PIPE_: \\.\pipe\IISFCGI-b5755c18-7b7d-44a8-b4d8-71705837563c
PHP_FCGI_MAX_REQUESTS: 10000
PHPRC: c:\vevida\php54\php.ini
ALLUSERSPROFILE: C:\ProgramData
APPDATA: C:\Users\IUSR_95239\AppData\Roaming
APP_POOL_CONFIG: C:\inetpub\temp\apppools\suryadevi.nl\suryadevi.nl.config
APP_POOL_ID: suryadevi.nl
CommonProgramFiles: C:\Program Files (x86)\Common Files
CommonProgramFiles(x86): C:\Program Files (x86)\Common Files
CommonProgramW6432: C:\Program Files\Common Files
COMPUTERNAME: NET3-NL-IIS-208
ComSpec: C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK: NO
LOCALAPPDATA: C:\Users\IUSR_95239\AppData\Local
NUMBER_OF_PROCESSORS: 8
OS: Windows_NT
Path: C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Dell\SysMgt\shared\bin;C:\Program Files (x86)\Dell\SysMgt\oma\bin;C:\Program Files (x86)\Dell\SysMgt\idrac;
PATHEXT: .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE: x86
PROCESSOR_ARCHITEW6432: AMD64
PROCESSOR_IDENTIFIER: Intel64 Family 6 Model 26 Stepping 5, GenuineIntel
PROCESSOR_LEVEL: 6
PROCESSOR_REVISION: 1a05
ProgramData: C:\ProgramData
ProgramFiles: C:\Program Files (x86)
ProgramFiles(x86): C:\Program Files (x86)
ProgramW6432: C:\Program Files
PSModulePath: C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC: C:\Users\Public
SystemDrive: C:
SystemRoot: C:\Windows
TEMP: C:\Users\IUSR_9~2\AppData\Local\Temp
TMP: C:\Users\IUSR_9~2\AppData\Local\Temp
USERDNSDOMAIN: AD.VEVIDA.NET
USERDOMAIN: VEVIDA
USERNAME: IUSR_95239
USERPROFILE: C:\Users\IUSR_95239
windir: C:\Windows
ORIG_PATH_INFO: /perch/core/settings/diagnostics/index.php
URL: /perch/core/settings/diagnostics/index.php
SERVER_SOFTWARE: Microsoft-IIS/8.0
SERVER_PROTOCOL: HTTP/1.1
SERVER_PORT: 80
SERVER_NAME: yvonneoosterholt.nl
SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
SCRIPT_FILENAME: d:\www\suryadevi.nl\www\perch\core\settings\diagnostics\index.php
REQUEST_URI: /perch/core/settings/diagnostics/?extended
REQUEST_METHOD: GET
REMOTE_PORT: 52547
REMOTE_HOST: 86.89.214.210
REMOTE_ADDR: 86.89.214.210
QUERY_STRING: extended
PATH_TRANSLATED: d:\www\suryadevi.nl\www\perch\core\settings\diagnostics\index.php
LOCAL_ADDR: 77.94.250.175
INSTANCE_META_PATH: /LM/W3SVC/95239
INSTANCE_NAME: SURYADEVI.NL
INSTANCE_ID: 95239
HTTPS: off
GATEWAY_INTERFACE: CGI/1.1
DOCUMENT_ROOT: d:\www\suryadevi.nl\www
APPL_PHYSICAL_PATH: d:\www\suryadevi.nl\www\
APPL_MD_PATH: /LM/W3SVC/95239/ROOT
logio_request_headers_size: 534
IIS_UrlRewriteModule: 7.1.0761.0
WEBSOCKET_VERSION: 13
HTTP_X_REQUEST_URI: /perch/core/settings/diagnostics/
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/7.1.3 Safari/537.85.12
HTTP_REFERER: https://yvonneoosterholt.nl/perch/core/settings/diagnostics/
HTTP_HOST: yvonneoosterholt.nl
HTTP_COOKIE: _ga=GA1.2.1568887118.1414612835; cmsa=1; PHPSESSID=622t8ra4rsosoisaoagmafcoruv47gt0
HTTP_ACCEPT_LANGUAGE: en-us
HTTP_ACCEPT_ENCODING: gzip, deflate
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
HTTP_CONNECTION: keep-alive
FCGI_ROLE: RESPONDER
PHP_SELF: /perch/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1426164494,957
REQUEST_TIME: 1426164494
René Banus

René Banus 0 points

6 years ago

My form template looks like this

<perch:form id="aanmelding-retraite" method="post" app="perch_forms" class="retraite">



    <div class="check_retraite">
        <p>
            <perch:input type="checkbox" value="Retraite Mei 2015" id="Aanmelding-1" label="Retraite Mei 2015" />
            <perch:label for="Aanmelding-1">Bezinning/stilte Retraite - 22 tot 29 Mei 2015, Kalmthout</perch:label>
        </p><p>
            <perch:input type="checkbox" value="Retraite Juli 2015" id="Aanmelding-2" label="Retraite Juli 2015" />
            <perch:label for="Aanmelding-2">Stilte Retraite Week - 10 tot 17 Juli 2015, Kalmthout</perch:label>
        </p>
    </div>

    <div>
        <perch:label for="voornaam">Voornaam</perch:label>
        <perch:input type="text" id="voornaam" required="true" label="voornaam" />
        <span class="form-error"><perch:error for="voornaam" type="required">Vul aub je voornaam in</perch:error></span>
    </div>
    <div>
        <perch:label for="achternaam">Achternaam</perch:label>
        <perch:input type="text" id="achternaam" required="true" label="achternaam" />
        <span class="form-error"><perch:error for="achternaam" type="required">Vul aub je achternaam in</perch:error></span>
    </div>

    <div class="geslacht"> 
        <perch:label class="mainlabel" for="geslacht">Man/Vrouw</perch:label>
        <perch:input type="radio" id="geslacht" name="geslacht" options="Man,Vrouw" />
    </div>


    <div>
        <perch:label for="gebdatum">Geboortedatum</perch:label>
        <perch:input type="text" id="gebdatum" required="true" label="gebdatum" placeholder="21 jan 1974" />
        <span class="form-error"><perch:error for="gebdatum" type="format">Vul aub je geboortedatum in</perch:error></span>
    </div>



    <div>
        <perch:label for="straat">Straat en Huisnr</perch:label>
        <perch:input type="text" id="straat" required="true" label="straatnaam" />
        <span class="form-error"><perch:error for="straat" type="required">Vul aub je straatnaam en huisnr in</perch:error></span>

    </div>


    <div>
        <perch:label for="postcode">Postcode</perch:label>
        <perch:input type="text" id="postcode" required="true" label="postcode" />
        <span class="form-error"><perch:error for="postcode" type="required">Vul aub je postcode in</perch:error></span>
    </div>

    <div>
        <perch:label for="plaats">Plaatsnaam</perch:label>
        <perch:input type="text" id="plaats" required="true" label="plaats" />
        <span class="form-error"><perch:error for="plaats" type="required">Vul aub je plaatsnaam in</perch:error></span>
    </div>

    <div>
        <perch:label for="telnr">Telefoonnummer</perch:label>
        <perch:input type="text" id="telnr" required="true" label="telnr" />
        <span class="form-error"><perch:error for="telnr" type="required">Vul aub je telefoonnummer in</perch:error></span>
    </div>

    <div>
        <perch:label for="email">Email</perch:label>
        <perch:input type="email" id="email" required="true" label="Email" placeholder="email@provider.nl" />
        <span class="form-error"><perch:error for="email" type="required">Vul je email adres in</perch:error></span>
        <span class="form-error"><perch:error for="email" type="format">Controleer of je emailadres juist is geschreven</perch:error></span>
    </div>


    <div class="bericht">
        <perch:label for="bericht">Opmerkingen</perch:label>
        <perch:input type="textarea" id="bericht" size="l" required="false" label="Bericht" />
    </div>

    <perch:content id="alineatekst" type="textarea" size="m" markdown="true" label="Alinea Tekst" required="true"/>


    <div>
        <perch:input class="button" type="submit" id="submit" value="Opsturen aanmelding" />
    </div>


</perch:form>
Drew McLellan

Drew McLellan 2638 points
Perch Support

6 years ago

Thanks, I've logged those issues, so we'll take a look at them the next time that app is updated.