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Shop order total refunded not working

Hi there,

How does the orderTotalRefunded work? I have setup some test purchases and then set them to refunded in the backend. The email trigger's but the value is showing as zero. I assumed it should be showing the total order value as the refunded value as my client would do it via his payment gateway first and then login to Perch to trigger the email.

Using the latest version of shop and perch.

Mathew Doidge

Mathew Doidge 2 points

  • 3 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

The email is trigger but the value is showing as zero.

Could you elaborate?

Sorry Drew,

When I go to an order and change the status to dispatched or in this case, refunded - I have setup an email template with the orderTotalRefunded inside it. I'm just wondering if I'm missing a step in the refund process as it's always showing zero.

Drew McLellan

Drew McLellan 2638 points
Perch Support

We've not implemented refunds yet, but it's on the roadmap.