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Thread tagged as: Problem, Error

Problem selecting images

Hi,

I'm finding that when I add images to a particular region, that they're correctly added to the database and showing on the front end, but they don't show up as thumbnails in the admin. I'm pretty sure this used to be OK. A couple of things to note that might help:

  • The site is based on a duplicate of another for the same company, being cut down, new content and branding added. So the database isn't a fresh start. Would perhaps trashing the assets and re-uploading them help?
  • The region contains a repeater, inside which I've got a field for a SVG and one for a fallback image.

Here's the diagnostic report, thanks for your help!


Perch: 2.8.29
Production mode: Production (100)
Installed apps: content (2.8.29), assets (2.8.29), categories (2.8.29), perch_forms (1.8.3), perch_backup (1.2), perch_twitter (3.5.1)
DB driver: PDO
DB tables: perch2_blog_authors (10), perch2_blog_comments (0), perch2_blog_index (1082), perch2_blog_posts (27), perch2_blog_posts_to_tags (3), perch2_blog_sections (9), perch2_blog_tags (3), perch2_blogs (1), perch2_categories (20), perch2_category_counts (9), perch2_category_sets (2), perch2_content_index (6260), perch2_content_items (497), perch2_content_regions (79), perch2_forms (1), perch2_forms_responses (1), perch2_navigation (1), perch2_navigation_pages (5), perch2_page_templates (2), perch2_pages (17), perch2_resource_log (1088), perch2_resource_tags (455), perch2_resources (846), perch2_resources_to_tags (1202), perch2_scheduled_tasks (30), perch2_settings (29), perch2_twitter_scheduled_tweets (0), perch2_twitter_settings (1), perch2_twitter_tweets (665), perch2_user_passwords (0), perch2_user_privileges (41), perch2_user_role_privileges (21), perch2_user_roles (3), perch2_users (3)
Users: 3
App runtimes:
<?php
    $apps_list = array(
        'content', 
        'categories',
        'perch_forms',
        'perch_twitter'
    );
Scheduled tasks for perch_twitter: post_tweets (1 mins), update_tweets (15 mins)
Editor plug-ins: ckeditor, markitup
H1: 52e9532b10e77da9875d0c5fc9177083
L1: 1c9da8245c70225fbd8003688aec6314
F1: 2edba60ed1f613d6dd804feb202456a2
headerColour: #ffffff
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.8.13: done
latest_version: 2.8.15
on_sale_version: 2.8.29
headerScheme: light
dashboard: 1
hide_pwd_reset: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 0
perch_twitter_update: 3.5
perch_blog_post_url: /lift-blog/entry/{postSlug}
perch_blog_slug_format: {postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 0
perch_backup_mysqldump_path:
perch_blog_comment_notify: 0
perch_blog_update: 5.0.1
update_2.8.15: done
update_2.8.16: done
update_2.8.29: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: madewith_ladvstg
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: madewith_liftadvice_stg
PERCH_DB_PREFIX: perch2_
PERCH_TZ: UTC
PERCH_EMAIL_FROM: stephen.whitby@lift-advice.com
PERCH_EMAIL_FROM_NAME: Stephen Whitby
PERCH_LOGINPATH: /perch
PERCH_PATH: /home/madewith/public_html/subdomains/lift-advice/perch
PERCH_CORE: /home/madewith/public_html/subdomains/lift-advice/perch/core
PERCH_RESFILEPATH: /home/madewith/public_html/subdomains/lift-advice/perch/resources
PERCH_RESPATH: /perch/resources
PERCH_CLEAN_RESOURCES:
PERCH_HTML5: 1
PERCH_SCHEDULE_SECRET: pinecone
PERCH_EMAIL_METHOD: smtp
PERCH_EMAIL_HOST: smtp.postmarkapp.com
PERCH_EMAIL_AUTH: 1
PERCH_EMAIL_SECURE:
PERCH_EMAIL_PORT: 587
PERCH_EMAIL_USERNAME: 71d29bb3-d4e2-47d0-a55c-f2688b800397
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/madewith/public_html/subdomains/lift-advice/perch/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SESSION_TIMEOUT_MINS: 20
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: textile
HOSTING SETTINGS

PHP: 7.0.7
Zend: 3.0.0
OS: Linux
SAPI: litespeed
Safe mode: not detected
MySQL client: 10.0.20-MariaDB
MySQL server: 10.0.20-MariaDB-cll-lve
Free disk space: 1.03 TB
Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, bz2, calendar, ctype, curl, hash, filter, ftp, gettext, gmp, SPL, iconv, pcntl, readline, Reflection, session, standard, shmop, SimpleXML, mbstring, tokenizer, xml, litespeed, bcmath, dom, gd, imap, intl, json, exif, mcrypt, mysqli, mysqlnd, PDO, pdo_mysql, pdo_sqlite, Phar, posix, sockets, xmlreader, xmlwriter, Zend OPcache
GD: Yes
ImageMagick: No
PHP max upload size: 100M
PHP max form post size: 100M
PHP memory limit: 128M
Total max uploadable file size: 100M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
PATH: /usr/local/bin:/usr/bin:/bin
TEMP: /tmp
TMP: /tmp
TMPDIR: /tmp
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
HTTP_ACCEPT_ENCODING: gzip, deflate
HTTP_ACCEPT_LANGUAGE: en-us
HTTP_CONNECTION: close
HTTP_COOKIE: PHPSESSID=vh6o160j12i8m936emc0b3aai3; cmsa=1; cookies_accepted=yes; visited=1; _ga=GA1.3.2127271205.1461850733
HTTP_HOST: lift-advice.madewithmanners.co.uk
HTTP_REFERER: https://lift-advice.madewithmanners.co.uk/perch/core/settings/diagnostics/
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/601.6.17 (KHTML, like Gecko) Version/9.1.1 Safari/601.6.17
HTTP_X_FORWARDED_FOR: 82.3.109.165
UNIQUE_ID: V17HU01IAWIACZoByVUAAAKi
SERVER_SOFTWARE: Apache
SERVER_NAME: lift-advice.madewithmanners.co.uk
SERVER_ADDR: 77.72.1.98
SERVER_PORT: 80
REMOTE_ADDR: 82.3.109.165
DOCUMENT_ROOT: /home/madewith/public_html/subdomains/lift-advice
REQUEST_SCHEME: http
CONTEXT_DOCUMENT_ROOT: /home/madewith/public_html/subdomains/lift-advice
SERVER_ADMIN: webmaster@lift-advice.madewithmanners.co.uk
SCRIPT_FILENAME: /home/madewith/public_html/subdomains/lift-advice/perch/core/settings/diagnostics/index.php
REMOTE_PORT: 58198
SERVER_PROTOCOL: HTTP/1.0
REQUEST_METHOD: GET
QUERY_STRING: extended
REQUEST_URI: /perch/core/settings/diagnostics/?extended
SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
PHP_SELF: /perch/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1465829203.9531
REQUEST_TIME: 1465829203
Alex Hardy

Alex Hardy 0 points

  • 5 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Can you be any more specific about what you're seeing? Does the thumbnail get generated?
Alex Hardy

Alex Hardy 0 points

5 years ago

There are *-thumb@2x.png files on the server, but they were already there as this site is based on another. The SVGs however also don't show up and they don't have thumbnails – which I wouldn't expect them to have of course.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Did you move both the files and the database to create the new site?
Alex Hardy

Alex Hardy 0 points

5 years ago

Yes, that's true. Since the content of the new site is similar to the original, it seemed sensible to copy things over then start cutting away what I didn't want.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

I think that should be ok then. Is it any different for completely new uploads?
Alex Hardy

Alex Hardy 0 points

5 years ago

I just deleted a couple of assets and re-uploaded their files. It's still not showing in the admin, although they are there on the front end. I don't suppose creating a new bucket might help?
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

I meant completely new uploads, not re-uploads of things that did exist.
Alex Hardy

Alex Hardy 0 points

5 years ago

I just tried it with a new asset upload, still the same.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

No new errors in the server log or the browser console?
Ian Gordon

Ian Gordon 1 points

5 years ago

Is the resource directory writable?
Alex Hardy

Alex Hardy 0 points

5 years ago

I'm getting this error in the JavaScript console:


Error: TypeError: e is undefined
Source File: https://lift-advice.madewithmanners.co.uk/perch/core/assets/js/perch.min.js?v=2.8.29
Line: 2

Yes, the resources folder is writable.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Can you show us your template?
Alex Hardy

Alex Hardy 0 points

5 years ago

Sure thing.


<perch:if exists="heading">

<div class="icongrid">

    <div class="l-container">

        <div class="l-content l-content-inner">

            <h2><perch:content id="heading" type="text" label="Heading" title="true" order="1" /></h2>

        </div> <!-- l-content -->

            <perch:repeater id="icons" label="Icons" order="5">

            <perch:before>
            <div class="l-content l-group l-group6-l">
            </perch:before>

                <div class="l-group-content l-content-inner">
                    <div class="icongrid-icon">
                        <div class="icongrid-icon-visual generalcontent">

                            <a href="<perch:content id="icon_link" type="pagelist" label="Links To Page" required="true" order="4" />" title="<perch:content id="icon_title" type="text" label="Title" required="true" order="3" />">

                            <perch:if exists="icon_image_svg">
                                <img src="<perch:content type="image" id="icon_image_svg" label="SVG Image" bucket="icongrid" order="1" />" data-nosvg="<perch:content type="image" id="icon_image" label="Image" bucket="icongrid" required="true" order="2" />" alt="<perch:content id="icon_title" type="text" label="Title" required="true" order="3" />" />
                            <perch:else />
                                <img src="<perch:content type="image" id="icon_image" label="Image" bucket="icongrid" required="true" order="2" />" alt="<perch:content id="icon_title" type="text" label="Title" required="true" order="3" />" />
                            </perch:if>

                            </a>

                        </div>
                        <div class="icongrid-icon-info generalcontent generalcontent-alt"><a href="<perch:content id="icon_link" type="pagelist" label="Links To Page" required="true" order="4" />"><perch:content id="icon_title" type="text" label="Title" required="true" order="3" /></a></div>
                    </div> <!-- icongrid-icon -->
                </div> <!-- l-group-content -->

            <perch:after>
            </div> <!-- l-group6-l -->
            </perch:after>

            </perch:repeater>

    </div> <!-- l-container -->

</div> <!-- icongrid -->

</perch:if>
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Does the bucket icongrid exist?
Alex Hardy

Alex Hardy 0 points

5 years ago

Yes, and the assets are successfully uploaded into it.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Is it only SVG images you are unable to select?
Alex Hardy

Alex Hardy 0 points

5 years ago

It does seem to be the SVGs that are the problem.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Is you server configured to correctly serve SVG files?
Alex Hardy

Alex Hardy 0 points

5 years ago

Yes, they do display on the front end.
Drew McLellan

Drew McLellan 2638 points
Perch Support

5 years ago

Is it online anywhere I can see?