Welcome to the new Perch Forums

If you are reading this message you are on the new Perch Forums, part of our relaunched support system.

First things first, we’re not importing all of the old content. Partly because it’s a whole lot of work to do that, but also because a lot of the time old threads were being dug up and causing confusion. We’ll be keeping the archived forum around for a good while - see the archived forum link above - so don’t worry if there is something in there that you need to reference. If you want to continue a discussion you were having there just include the link to it when you post and we’ll read back.

We hope these new forums will make Perch Support a much nicer place for staff and Perchers. Behind the scenes we now have tools to see the posts we are responding to and also see which posts have had no responses. This was something we didn’t have with the old forums. It meant that on busy days posts got missed. We know how frustrating it is not to get an answer or for someone to appear to drop your post - it was never intentional and the new forum should stop that happening.

When posting you can mark something as a Question or a Conversation. Questions add the ability to mark a response as “solving” your problem. We would love you to do that as it helps people searching the forums to see which answer fixed that issue if they are having the same problem.

Marking a reply as the solution will award a point to the person who gave the right answer. Drew is pretty convinced that he is going to win on points but it will be interesting to see which non-staff Perchers are picking up points as well. To help you see who s answering your questions we also have a bird icon for staff users and a feather for anyone who is part of our Registered Developer Programme.

Rather than having separate forums the navigation list is essentially a filter on tags, if when making a post you add the relevant tags it will help people find posts more easily.

You can format your posts and replies using Markdown, we’re very pleased as this means that code will be formatted nicely. Add four spaces before the start of your code and it will be formatted as code and highlighted. It should be far easier for you to read our responses when they include code.

As before we expect that the majority of questions and problems will be posted to the forum. We’ve moved “private tickets” to email using Snappy. If we are helping you and realise you need to post private information such as your full Diagnostics Report or some other detail about your hosting we’ll ask you to contact us either via the Snappy widget or just via email. If general questions are emailed we will redirect them to the forum as the help given then forms a resource for everyone and forum support will take priority to anything else so you’ll get the fastest response from posting there.

Let us know what you think of the new forums, we hope this will be a good platform from which to develop the community side of things of Perch. We’d love to hear your suggestions for future developments!