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Thread tagged as: Problem, Gallery

Strange problem keeps happening with Gallery App

See here: https://bbms.org.uk/gallery/album.php?s=sports-day-2014

The 7th pic is missing but there is a <li> in place?

Same here for the 6th pic: https://bbms.org.uk/gallery/album.php?s=insanity-has-started

It just happens randomly and there is no way of removing the picture from the backend as it doesn't exist!?

Any ideas guys?

Diagnostics below:

PERCH INFORMATION

Perch: 2.4.9
Production mode: Production (100)
Installed apps: content (2.4.9), perch_gallery (2.8.2), perch_events (1.7)
DB driver: PDO
DB tables: perch2_blog_authors, perch2_blog_categories, perch2_blog_comments, perch2_blog_posts, perch2_blog_posts_to_categories, perch2_blog_posts_to_tags, perch2_blog_tags, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_content_resources, perch2_events, perch2_events_categories, perch2_events_to_categories, perch2_gallery_albums, perch2_gallery_image_versions, perch2_gallery_images, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resources, perch2_settings, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users
Users: 3
App runtimes:
<?php
    include(PERCH_PATH.'/core/apps/content/runtime.php');
    include(PERCH_PATH.'/addons/apps/perch_events/runtime.php');
    include(PERCH_PATH.'/addons/apps/perch_gallery/runtime.php');
//  include(PERCH_PATH.'/addons/apps/perch_blog/runtime.php');
?>
Editor plug-ins: ckeditor, markitup, tinymce
H1: 728d813d04c7e976e335e1fccfd4a757
L1: 5f03fe98b3af6cd6b458a5d86a37e50a
headerColour: #ffffff
content_singlePageEdit: 0
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
latest_version: 2.3.2
headerScheme: light
dashboard: 0
content_hideNonEditableRegions: 0
logoPath: /manager/resources/1354702332_WEBSOL.png
perch_events_detail_url: /calendar/event.php?event={eventSlug}
perch_gallery_basicUpload: 0
perch_blog_post_url: /news/post.php?s={postSlug}
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key: 165f33cf4afd
perch_blog_comment_notify: 1
update_2.1.2: done
update_2.2.3: done
perch_gallery_update: 2.7
update_2.2.7: done
update_2.2.11: done
on_sale_version: 2.4.9
update_2.4.5: done
update_2.4.9: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: bbms
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: bbms
PERCH_DB_PREFIX: perch2_
PERCH_EMAIL_FROM: steven@web-solutions-ni.com
PERCH_EMAIL_FROM_NAME: Steven Legge
PERCH_LOGINPATH: /manager
PERCH_PATH: C:\Inetpub\vhosts\bbms.org.uk\httpdocs\manager
PERCH_CORE: C:\Inetpub\vhosts\bbms.org.uk\httpdocs\manager\core
PERCH_RESFILEPATH: C:\Inetpub\vhosts\bbms.org.uk\httpdocs\manager\resources
PERCH_RESPATH: /manager/resources
PERCH_HTML5: 1
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: C:\Inetpub\vhosts\bbms.org.uk\httpdocs\manager\templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
HOSTING SETTINGS

PHP: 5.2.17
Zend: 2.2.0
OS: WINNT
SAPI: cgi-fcgi
Safe mode: detected
MySQL client: 5.0.51a
MySQL server: 5.1.68-community
Extensions: bcmath, calendar, com_dotnet, ctype, date, filter, ftp, hash, iconv, json, odbc, pcre, Reflection, session, libxml, standard, tokenizer, zlib, SimpleXML, dom, SPL, wddx, xml, xmlreader, xmlwriter, cgi-fcgi, curl, gd, gettext, imap, mbstring, mssql, mysql, mysqli, openssl, PDO, pdo_mysql, pdo_sqlite, sockets, SQLite, xsl, zip, ionCube Loader
GD: Yes
ImageMagick: No
PHP max upload size: 10M
PHP max form post size: 8M
PHP memory limit: 128M
Total max uploadable file size: 8M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
_FCGI_X_PIPE_: \\.\pipe\IISFCGI-ce68c109-5e50-4f2d-9918-698303942b8e
ACTIVEPERL_CONFIG_DISABLE: 1
ALLUSERSPROFILE: C:\ProgramData
APPDATA: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming
APP_POOL_CONFIG: C:\inetpub\temp\apppools\plesk(default)(2.0)(pool)\plesk(default)(2.0)(pool).config
APP_POOL_ID: plesk(default)(2.0)(pool)
CommonProgramFiles: C:\Program Files (x86)\Common Files
CommonProgramFiles(x86): C:\Program Files (x86)\Common Files
CommonProgramW6432: C:\Program Files\Common Files
COMPUTERNAME: DS9349
ComSpec: C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK: NO
LOCALAPPDATA: C:\WINDOWS\system32\config\systemprofile\AppData\Local
MAILENABLE_PATH: C:\PROGRA~2\PARALL~1\Plesk\MAILSE~1\MAILEN~1
NUMBER_OF_PROCESSORS: 8
OS: Windows_NT
Path: C:\PROGRA~2\PARALL~1\Plesk\ADDITI~1\Perl\site\bin;C:\PROGRA~2\PARALL~1\Plesk\ADDITI~1\Perl\bin;C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\BIN;C:\Program Files (x86)\Parallels\Plesk\Additional\Python\Scripts;C:\Program Files (x86)\Parallels\Plesk\Additional\Python\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\BIN64;c:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;c:\Program Files\Microsoft SQL Server\100\Tools\Binn\;c:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Python\Scripts
PATHEXT: .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC;.py;.pyw
plesk_bin: C:\Program Files (x86)\Parallels\Plesk\admin\bin
plesk_cli: C:\Program Files (x86)\Parallels\Plesk\bin
plesk_dir: C:\Program Files (x86)\Parallels\Plesk\
plesk_vhosts: C:\Inetpub\vhosts\
PROCESSOR_ARCHITECTURE: x86
PROCESSOR_ARCHITEW6432: AMD64
PROCESSOR_IDENTIFIER: Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
PROCESSOR_LEVEL: 6
PROCESSOR_REVISION: 3a09
ProgramData: C:\ProgramData
ProgramFiles: C:\Program Files (x86)
ProgramFiles(x86): C:\Program Files (x86)
ProgramW6432: C:\Program Files
PSModulePath: C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC: C:\Users\Public
SystemDrive: C:
SystemRoot: C:\WINDOWS
TEMP: C:\WINDOWS\TEMP
TMP: C:\WINDOWS\TEMP
UATDATA: C:\Windows\SysWOW64\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77
USERDOMAIN: WG9349
USERNAME: DS9349$
USERPROFILE: C:\WINDOWS\system32\config\systemprofile
windir: C:\WINDOWS
windows_tracing_flags: 3
windows_tracing_logfile: C:\BVTBin\Tests\installpackage\csilogfile.log
FCGI_ROLE: RESPONDER
HTTP_CONNECTION: keep-alive
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
HTTP_ACCEPT_ENCODING: gzip,deflate,sdch
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8,fr;q=0.6
HTTP_COOKIE: __utma=104467539.1466271117.1395928315.1402994239.1403595834.9; __utmb=104467539.1.10.1403595834; __utmc=104467539; __utmz=104467539.1395928315.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); PHPSESSID=a82de92cd4f31919a98d679b3b0dfc98; cmsa=1
HTTP_HOST: bbms.org.uk
HTTP_REFERER: https://bbms.org.uk/manager/core/settings/
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36
IIS_UrlRewriteModule: 7.1.0761.0
APPL_MD_PATH: /LM/W3SVC/23/ROOT
APPL_PHYSICAL_PATH: C:\Inetpub\vhosts\bbms.org.uk\httpdocs\
DOCUMENT_ROOT: C:\Inetpub\vhosts\bbms.org.uk\httpdocs
GATEWAY_INTERFACE: CGI/1.1
HTTPS: off
INSTANCE_ID: 23
INSTANCE_NAME: BBMS.ORG.UK
INSTANCE_META_PATH: /LM/W3SVC/23
LOCAL_ADDR: 94.136.50.152
PATH_TRANSLATED: C:\Inetpub\vhosts\bbms.org.uk\httpdocs\manager\core\settings\diagnostics\Index.php
REMOTE_ADDR: 81.140.37.211
REMOTE_HOST: 81.140.37.211
REMOTE_PORT: 63357
REQUEST_METHOD: GET
REQUEST_URI: /manager/core/settings/diagnostics/
SCRIPT_FILENAME: C:\Inetpub\vhosts\bbms.org.uk\httpdocs\manager\core\settings\diagnostics\Index.php
SCRIPT_NAME: /manager/core/settings/diagnostics/Index.php
SERVER_NAME: bbms.org.uk
SERVER_PORT: 80
SERVER_PROTOCOL: HTTP/1.1
SERVER_SOFTWARE: Microsoft-IIS/7.5
URL: /manager/core/settings/diagnostics/Index.php
ORIG_PATH_INFO: /manager/core/settings/diagnostics/Index.php
PHP_SELF: /manager/core/settings/diagnostics/Index.php
REQUEST_TIME: 1403596487
Chris McGuicken

Chris McGuicken 1 points

  • 7 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

Did you get any error when uploading the image? Any reason you can't run the newer version of Gallery that has fixes for this?

I actually didn't realise the gallery app was out of date. I will check that out and report back.

Updated yesterday guys and still happening https://bbms.org.uk/gallery/album.php?s=connect-club-part-2

Drew McLellan

Drew McLellan 2638 points
Perch Support

Are you getting new instances since updating? I wouldn't expect it to fix failed uploads in the past, but it should be better at handling new upload failures.

Yeah, the link above is a new album done after 2.5 was installed.

Drew McLellan

Drew McLellan 2638 points
Perch Support

What happens when the upload fails?