Updated to the latest version (2.8.8) and all assets have dissapeared

Nope... triple checked the FTP and it seems all the files from the /perch/resources folder have disappeared?? Why would this have happened? I have a backup of (most) the resources but it's very odd theyve been removed...

I only checked the first few resources and assumed they were all there but apparently not so I can only guess it happened at the first update.

I didn't get an error message during or after the update. I'm currently uploading all the resources again to the resources folder but they don't seem to be showing in the backend just yet.

Also, what do I do with this: /perch/core/update?force=update (sorry!?)

My diagnostics looks like below this now if it's changed any?

PERCH INFORMATION

Perch: 2.8.8 Production mode: Production (100) Installed apps: content (2.8.8), assets (2.8.8), categories (2.8.8), perch_forms (1.8.3), perch_shop_paypal (1.2.2) DB driver: PDO DB tables: perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_shop_categories, perch2_shop_log, perch2_shop_orders, perch2_shop_product_options, perch2_shop_products, perch2_shop_products_to_categories, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users Users: 3 App runtimes: <?php $apps_list = array( 'content', 'categories', 'perch_shop_paypal', ); Editor plug-ins: ckeditor, markitup H1: 757008005c120d36a4a0e327782058bd L1: b37fbe8c35408356952d6eefee107fac headerColour: #ffffff content_singlePageEdit: 1 helpURL: siteURL: / hideBranding: 1 content_collapseList: 1 lang: en-gb update_2.8.4: done latest_version: 2.8.8 on_sale_version: 2.8.8 headerScheme: light dashboard: 0 hide_pwd_reset: 0 content_hideNonEditableRegions: 0 content_frontend_edit: 0 logoPath: /ucontrol/resources/ucontrol.png perch_shop_paypal_email: perch_shop_product_url: /shop/product.php?s={productSlug} perch_shop_display_oos: 1 update_2.8.8: done PERCH_DEVELOPMENT: 10 PERCH_STAGING: 50 PERCH_PRODUCTION: 100 PERCH_DB_USERNAME: industri16_db PERCH_DB_SERVER: 10.169.0.7 PERCH_DB_DATABASE: industri16_db PERCH_DB_PREFIX: perch2_ PERCH_TZ: Europe/London PERCH_EMAIL_FROM: steven@designbyconet.com PERCH_EMAIL_FROM_NAME: Steven Legge PERCH_LOGINPATH: /ucontrol PERCH_PATH: /var/sites/i/industrialsuppliesni.co.uk/public_html/ucontrol PERCH_CORE: /var/sites/i/industrialsuppliesni.co.uk/public_html/ucontrol/core PERCH_RESFILEPATH: /var/sites/i/industrialsuppliesni.co.uk/public_html/ucontrol/resources PERCH_RESPATH: /ucontrol/resources PERCH_HTML5: 1 PERCH_RUNWAY: PERCH_ERROR_MODE: DIE PERCH_DATE_LONG: %d %B %Y PERCH_DATE_SHORT: %d %b %Y PERCH_TIME_SHORT: %H:%M PERCH_TIME_LONG: %H:%M:%S PERCH_DEBUG: PERCH_PREVIEW_ARG: preview PERCH_TEMPLATE_PATH: /var/sites/i/industrialsuppliesni.co.uk/public_html/ucontrol/templates PERCH_DEFAULT_DOC: index.php PERCH_DEFAULT_EXT: .php PERCH_PRODUCTION_MODE: 100 PERCH_RWD: PERCH_HTML_ENTITIES: PERCH_SSL: PERCH_STRIPSLASHES: PERCH_PROGRESSIVE_FLUSH: 1 PERCH_AUTH_PLUGIN: PERCH_DB_CHARSET: utf8 PERCH_DB_PORT: PERCH_DB_SOCKET: HOSTING SETTINGS

PHP: 5.6.8 Zend: 2.6.0 OS: Linux SAPI: cgi-fcgi Safe mode: not detected MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 3c688b6bbc30d36af3ac34fdd4b7b5b787fe5555 $ MySQL server: 5.6.21 Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, json, ldap, mbstring, mcrypt, mssql, standard, mysql, mysqlnd, mysqli, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, Reflection, imap, SimpleXML, soap, sockets, exif, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, memcached, memcache, mhash, ionCube Loader, Zend Guard Loader GD: Yes ImageMagick: No PHP max upload size: 100M PHP max form post size: 100M PHP memory limit: 128M Total max uploadable file size: 100M Resource folder writeable: Yes Session timeout: 240 minutes Native JSON: Yes Filter functions: Yes Transliteration functions: No DOCUMENT_ROOT: /var/sites/w/www.industrialsuppliesni.co.uk/public_html GATEWAY_INTERFACE: CGI/1.1 HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,/;q=0.8 HTTP_ACCEPT_ENCODING: gzip, deflate, sdch HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8,fr;q=0.6 HTTP_CONNECTION: close HTTP_COOKIE: _gat=1; _ga=GA1.3.1717191198.1432223181; PHPSESSID=f25b4b60f65f862e0fd83d98154a4bee; cmsa=1 HTTP_HOST: www.industrialsuppliesni.co.uk HTTP_REFERER: https://www.industrialsuppliesni.co.uk/ucontrol/core/settings/diagnostics/ HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130 Safari/537.36 HTTP_X_FORWARDED_FOR: 82.153.18.230 PATH: /bin QUERY_STRING: extended REDIRECT_STATUS: 200 REMOTE_ADDR: 82.153.18.230 REMOTE_PORT: 44222 REQUEST_METHOD: GET REQUEST_URI: /ucontrol/core/settings/diagnostics/?extended SCRIPT_FILENAME: /var/sites/w/www.industrialsuppliesni.co.uk/public_html/ucontrol/core/settings/diagnostics/index.php SCRIPT_NAME: /ucontrol/core/settings/diagnostics/index.php SERVER_ADDR: 10.168.1.215 SERVER_ADMIN: you@example.com SERVER_NAME: www.industrialsuppliesni.co.uk SERVER_PORT: 80 SERVER_PROTOCOL: HTTP/1.1 SERVER_SOFTWARE: Apache PHP_SELF: /ucontrol/core/settings/diagnostics/index.php REQUEST_TIME_FLOAT: 1435841331.21 REQUEST_TIME: 1435841331 argc: 1

Very, very odd.

When I visit that url it says it's been updated successfully but still no images in my assets (in the backend) but they're all there when I go to /ucontrol/resources...

I'll try my backup of Perch and see what happens.

I'd prefer to email it if possible? Will I open a support ticket?

I just downgraded to the previous version and it still doesn't show the assets :(

I'll email you now.

OK I need an email address... oops!

I foolishly didn't make a backup of the database, just Perch as I've upgraded endless amounts of licenses and never experienced this.

Never worry, we'll get it sorted.

Nope :(

They're gone forever!

OK so I spoke with my host and they make up backups of databases twice a day - hurrah!

I imported the backup from 2 days ago and got it has returned the images and the assets... I'll try updating perch in a day or two and see what happens...

Thanks Drew.