Assets Still Disappearing in the blog app

Hi Guys,

We are still having this problem with assets disappearing, originally we thought images were disappearing because of the way we imported them, but even when we add new articles images are still disappearing.

I have checked the perch2_resource_log table and everything seems to be there. I have checked the perch2_resources and each image have a resourceInLibrary = 0

Also we are still having problems with images disappearing when using content blocks when saving them as a draft.

For example, all of the images within the article Things To Do article (https://www.wiganwarriors.com/news/2015-08-13-things-to-do) disappeared this morning when I sent it live. (As in they didn’t publish) - its now been fixed obviously.

There seems to be a specific problem related to images in content blocks (inline and big images) as well as they disappear randomly and it means in old stories that we can't detect that they've gone.

Our client keeps saying they are wasting endless hours with replication and uncertainty is holding them back from moving forwards.

Our DR report is this

Perch Runway: 2.8.11
Production mode: Development (10)
Installed apps: content (2.8.11), assets (2.8.11), categories (2.8.11), perch_blog (4.6), perch_forms (1.8.3), perch_gallery (2.8.6)
DB driver: PDO
DB tables: perch2_backup_plans, perch2_backup_resources, perch2_backup_runs, perch2_blog_authors, perch2_blog_comments, perch2_blog_index, perch2_blog_posts, perch2_blog_posts_to_tags, perch2_blog_sections, perch2_blog_tags, perch2_categories, perch2_category_counts, perch2_category_sets, perch2_collection_index, perch2_collection_items, perch2_collection_revisions, perch2_collections, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_forms, perch2_forms_responses, perch2_gallery_albums, perch2_gallery_image_versions, perch2_gallery_images, perch2_kraken_jobs, perch2_navigation, perch2_navigation_pages, perch2_page_routes, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_twitter_scheduled_tweets, perch2_twitter_settings, perch2_twitter_tweets, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users
Users: 14
App runtimes:
<?php
    $apps_list = array(
        'content',
        'categories',
        'perch_blog',
        'ftc_html_helper',
        'ftc_sport_radar',
        'perch_gallery',
        'perch_forms',
        'ftc_kaltura',
    );
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Editor plug-ins: markitup
H1: a50a5f1a9e21640f780c3ac298e08d5d
L1: 36a56a90021366a6d13248c6cf9b2c78
headerColour: #a91b32
content_singlePageEdit: 0
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.7.2: done
headerScheme: dark
latest_version: 2.8.8
on_sale_version: 2.8.11
dashboard: 0
hide_pwd_reset: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 1
logoPath: /admin/resources/wigan_logo_smaller.png
perch_blog_update: 5.0
perch_blog_post_url: /news/{postSlug}
update_2.7.4: done
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key: 9b661c5390d1
perch_blog_max_spam_days: 1
perch_blog_comment_notify: 0
update_2.7.10: done
perch_twitter_update: 3.5
update_2.8.4: done
perch_gallery_update: 2.8.5
perch_gallery_bucket_mode: dynamic
perch_gallery_bucket: gallery
perch_gallery_basicUpload: 0
update_runway_2.8.8: done
update_runway_2.8.10: done
update_runway_2.8.11: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_SITEPATH: ********
PERCH_SCHEDULE_SECRET: HNa1wYd6qg2mEsBS
PERCH_DB_USERNAME: ********
PERCH_DB_SERVER: ********
PERCH_DB_DATABASE: wiganwar_runway
PERCH_DB_PREFIX: perch2_
PERCH_PRODUCTION_MODE: 10
PERCH_EMAIL_FROM: ********
PERCH_EMAIL_FROM_NAME: ********
PERCH_LOGINPATH: /admin
PERCH_PATH: /home/wiganwarriors/public_html/admin
PERCH_CORE: /home/wiganwarriors/public_html/admin/core
PERCH_RESFILEPATH: /home/wiganwarriors/public_html/admin/resources
PERCH_RESPATH: /admin/resources
PERCH_HTML5: 1
PERCH_TZ: Europe/London
PERCH_DEBUG:
PERCH_CLEAN_RESOURCES:
PERCH_RUNWAY: 1
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/wiganwarriors/public_html/admin/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
HOSTING SETTINGS

PHP: 5.4.37
Zend: 2.4.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.10 - 20111026 - $Id: c85105d7c6f7d70d609bb4c000257868a40840ab $
MySQL server: 5.5.42-cll
Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, filter, ftp, gd, gettext, hash, iconv, SPL, json, mbstring, mcrypt, session, mysql, mysqli, standard, Phar, posix, pspell, Reflection, mysqlnd, SimpleXML, snmp, soap, sockets, imap, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, eAccelerator, PDO, pdo_sqlite, pdo_mysql, ionCube Loader, Zend Guard Loader
GD: Yes
ImageMagick: No
PHP max upload size: 999M
PHP max form post size: 999M
PHP memory limit: 1024M
Total max uploadable file size: 999M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
PATH: /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
PWD: /usr/local/cpanel/cgi-sys
SCRIPT_NAME: /admin/core/settings/diagnostics/index.php
REQUEST_URI: /admin/core/settings/diagnostics/?extended
QUERY_STRING: extended
REQUEST_METHOD: GET
SERVER_PROTOCOL: HTTP/1.0
GATEWAY_INTERFACE: CGI/1.1
REMOTE_PORT: 45396
SCRIPT_FILENAME: /home/wiganwarriors/public_html/admin/core/settings/diagnostics/index.php
SERVER_ADMIN: webmaster@wiganwarriors.com
CONTEXT_DOCUMENT_ROOT: /home/wiganwarriors/public_html
REQUEST_SCHEME: http
DOCUMENT_ROOT: /home/wiganwarriors/public_html
REMOTE_ADDR: 81.136.71.5
SERVER_PORT: 80
SERVER_ADDR: 95.154.250.119
SERVER_NAME: www.wiganwarriors.com
SERVER_SOFTWARE: Apache
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8,fr;q=0.6
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.130 Safari/537.36
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
HTTP_CONNECTION: close
HTTP_X_FORWARDED_FOR: 81.136.71.5
HTTP_X_FORWARDED_SERVER: www.wiganwarriors.com
HTTP_X_FORWARDED_HOST: www.wiganwarriors.com
HTTP_COOKIE: __utma=162974906.1287584883.1428406065.1434488877.1435870234.7; __utmz=162974906.1435870234.7.3.utmcsr=newsite.wiganwarriors.com|utmccn=(referral)|utmcmd=referral|utmcct=/news/2015-06-03-coral-try-of-the-month-for-may; cb-enabled=accepted; cmsa=1; PHPSESSID=3e040a830cd372a709a1dab995d719ea; _gat=1; _ga=GA1.2.1287584883.1428406065; cmssb=0
HTTP_HOST: www.wiganwarriors.com
HTTP_REFERER: https://www.wiganwarriors.com/admin/core/settings/diagnostics/
UNIQUE_ID: Vcx6U1@a@ncAADpc@4AAAAHD
FCGI_ROLE: RESPONDER
PHP_SELF: /admin/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1439464019.65
REQUEST_TIME: 1439464019
argc: 1

Is there anything we can do? we have set define('PERCH_CLEAN_RESOURCES', false); which going by the forum works but what about previously uploaded articles? It won't fix those images because it is totally random.

What can we do? We have full control over our server so we can make any changes.

Please help us with this.

Cheers Barry