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Thread tagged as: Problem, Addons, Blog

Missing toolbar from blog post - editing of blog post required

Apologies, I am a total newbie when it comes to problem solving and am using the perch platform that has been pre-designed by a developer, so please accept my apologies if I ask what may, on the surface, seem a simple question or request.

I'm attempting to edit a blog post that has been published, however the system is not allowing me to make simple and easy edits to the text. The editing toolbar is also missing as Im assuming these issues are linked.

I may need some assistance supplying the information

Any assistance would be greatly received.

Regards
Graham Milton

Graham Milton 0 points

  • 2 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

2 years ago

I'm attempting to edit a blog post that has been published, however the system is not allowing me to make simple and easy edits to the text.

What steps are you following, what do you see, and what do you expect to see?
Graham Milton

Graham Milton 0 points

2 years ago

Hi Drew, thanks for getting back to me. On all other posts within our blog, to edit, I open the blog post and click within the 'Post' Text box and go from there, editing as normal. On the post in question though, I click in the box and it wont allow any modifications to be made, but instead highlights the outside of the box. I am able to edit the title, excerpt and sub title etc.
Drew McLellan

Drew McLellan 2638 points
Perch Support

2 years ago

That's unusual. Do you get any errors in your browser console?
Graham Milton

Graham Milton 0 points

2 years ago

Hi Drew. No errors, but when I 'inspect' the page, I do have a small yellow warning triangle, which says this vendor.8255e4c4a367cfa3e2bd.js:3 jQuery.Deferred exception: $R[s][t] is not a constructor TypeError: $R[s][t] is not a constructor at Function.$R.create (<anonymous>:1:18428) at s.<anonymous> (<anonymous>:1:122441) at Dom.each (<anonymous>:1:3184) at s.observe (<anonymous>:1:122329) at s.onautoparseobserve (<anonymous>:1:136572) at App.callMessageHandler (<anonymous>:1:29674) at App.broadcast (<anonymous>:1:29866) at s.onstartcode (<anonymous>:1:147527) at App.callMessageHandler (<anonymous>:1:29674) at App.broadcast (<anonymous>:1:29866) undefined
Drew McLellan

Drew McLellan 2638 points
Perch Support

2 years ago

That sounds like a problem. Can you post your diagnostics report?
Graham Milton

Graham Milton 0 points

2 years ago

Drew McLellan said:

That sounds like a problem. Can you post your diagnostics report?

Shouldnt be an issue, but you may have to tell me exactly how to pull that off the page. Apologies
Drew McLellan

Drew McLellan 2638 points
Perch Support

2 years ago

It's under Settings in the control panel.
Graham Milton

Graham Milton 0 points

2 years ago

Is this what you need?

Perch Runway: 3.1.1
Production mode: Production (100)
Installed apps: content (3.1.1), assets (3.1.1), categories (3.1.1), perch_blog (5.6.1), perch_forms (1.9), perch_shop_orders (1.2.5), perch_shop_products (1.2.5), perch_shop (1.2.5), perch_members (1.6.2), my_app (1.0), perch_mailchimp (3.1)
DB driver: PDO
DB tables: perch3_backup_plans (0), perch3_backup_resources (0), perch3_backup_runs (0), perch3_blog_authors (9), perch3_blog_comments (2), perch3_blog_index (8522), perch3_blog_posts (270), perch3_blog_posts_to_tags (355), perch3_blog_sections (1), perch3_blog_tags (196), perch3_blog_webmention_queue (0), perch3_blogs (1), perch3_categories (73), perch3_category_counts (4), perch3_category_sets (5), perch3_collection_index (4428), perch3_collection_items (647), perch3_collection_revisions (237), perch3_collections (4), perch3_content_index (234), perch3_content_items (117), perch3_content_locks (0), perch3_content_regions (63), perch3_forms (1), perch3_forms_responses (5), perch3_mailchimp_campaigns (20), perch3_mailchimp_imports (1), perch3_mailchimp_lists (10), perch3_mailchimp_subscribers (0), perch3_mailchimp_subscriptions (0), perch3_mailchimp_webhooks (10), perch3_members (288), perch3_members_forms (1), perch3_members_member_tags (0), perch3_members_sessions (1), perch3_members_tags (0), perch3_menu_items (16), perch3_navigation (0), perch3_navigation_pages (0), perch3_page_routes (2), perch3_page_templates (36), perch3_pages (63), perch3_resource_log (8538), perch3_resource_tags (68), perch3_resources (3752), perch3_resources_to_tags (175), perch3_settings (48), perch3_shop_addresses (927), perch3_shop_admin_index (30), perch3_shop_brands (1), perch3_shop_cart (553170), perch3_shop_cart_data (852), perch3_shop_cart_items (223), perch3_shop_countries (250), perch3_shop_currencies (152), perch3_shop_customers (292), perch3_shop_emails (1), perch3_shop_index (774), perch3_shop_option_values (0), perch3_shop_options (0), perch3_shop_order_items (199), perch3_shop_order_promotions (0), perch3_shop_order_statuses (9), perch3_shop_orders (240), perch3_shop_orders_meta (1), perch3_shop_product_files (0), perch3_shop_product_option_values (0), perch3_shop_product_options (0), perch3_shop_product_tags (0), perch3_shop_products (12), perch3_shop_promotions (0), perch3_shop_sales (0), perch3_shop_search (12), perch3_shop_shipping_zone_countries (1), perch3_shop_shipping_zones (1), perch3_shop_shippings (1), perch3_shop_tax_exhibits (609), perch3_shop_tax_group_rates (1), perch3_shop_tax_groups (1), perch3_shop_tax_locations (1), perch3_shop_tax_rates (1), perch3_shop_variants (0), perch3_user_passwords (5), perch3_user_privileges (83), perch3_user_role_buckets (0), perch3_user_role_privileges (85), perch3_user_roles (3), perch3_users (12)
Users: 12
App runtimes:
<?php
    $apps_list = [ 
        'perch_members',
        'perch_shop',
        'perch_blog',
        'perch_mailchimp',
        'perch_forms',
        'dtb_shortcodes',
    ];
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins), publish_posts (1 mins), process_webmentions (1 mins)
Scheduled tasks for perch_mailchimp: import_data (1 mins)
Editor plug-ins:
H1: 130f5a42907b8bb2bc6261c9a359e33a
L1: 866e11d521d1f27ec0d9fb2b618a304f
F1: 3b606135b33e6a102526838f4152a807
headerColour: #2ea7de
content_singlePageEdit: 1
helpURL:
hideBranding: 1
content_collapseList: 1
lang: en-gb
installedAt: 3.0.11
update_3.0.11: done
headerScheme: dark
update_runway_3.0.11: done
latest_version:
on_sale_version: 3.1.2
perch_shop_update: 1.2.5
perch_members_login_page: /members/login.php?r={returnURL}
perch_shop_price_tax_mode: exc
perch_shop_trade_price_tax_mode: exc
perch_shop_site_url: https://www.landandwave.co.uk
perch_shop_product_url: /shop/products/{slug}
perch_shop_default_currency: 47
perch_shop_reporting_currency: 47
perch_shop_invoice_number_format: Invoice%d
dashboard: 1
sidebar_back_link: 1
hide_pwd_reset: 0
keyboardShortcuts: 0
siteOffline: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 0
content_skip_region_list: 0
assets_restrict_buckets: 1
perch_members_update: 1.4
perch_blog_site_name:
perch_blog_post_url: /blog/{postSlug}
perch_blog_slug_format: {postTitle}
perch_blog_akismet_key:
perch_blog_max_spam_days: 0
perch_blog_comment_notify: 0
perch_blog_webmention_tx: 0
perch_blog_webmention_rx: 0
logoPath: /perch/resources/grey-text-logo.png
perch_blog_update: 5.6
update_runway_3.0.14: done
update_runway_3.1: done
perch_mailchimp_api_key: 4c2016e57a247cc87ceb79c6924c1434-us9
perch_mailchimp_campaign_url: /mailchimp/campaign/{campaignSlug}
perch_mailchimp_secret: 60b4bea
siteURL: https://www.landandwave.co.uk
update_runway_3.1.1: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_SITEPATH: /var/sites/l/landandwave.myboxproject.co.uk/public_html
PERCH_SCHEDULE_SECRET: JN7Bnnkq2fs27mqG
PERCH_DB_USERNAME: landandw_lwperch
PERCH_DB_SERVER: 10.169.0.171
PERCH_DB_DATABASE: landandw_lwperch
PERCH_DB_PREFIX: perch3_
PERCH_EMAIL_FROM: noreply@landandwave.co.uk
PERCH_EMAIL_FROM_NAME: Land & Wave
PERCH_EMAIL_METHOD: smtp
PERCH_EMAIL_HOST: mail3.gridhost.co.uk
PERCH_EMAIL_AUTH: 1
PERCH_EMAIL_SECURE: ssl
PERCH_EMAIL_PORT: 465
PERCH_EMAIL_USERNAME: noreply@landandwave.co.uk
PERCH_UNDO_BUFFER: 1
PERCH_LOGINPATH: /perch
PERCH_PATH: /var/sites/l/landandwave.co.uk/public_html/perch
PERCH_CORE: /var/sites/l/landandwave.co.uk/public_html/perch/core
PERCH_RESFILEPATH: /var/sites/l/landandwave.co.uk/public_html/perch/resources
PERCH_RESPATH: /perch/resources
PERCH_HTML5: 1
PERCH_TZ: UTC
PERCH_GMAPS_API_KEY: AIzaSyClYqVxY4DASxNV56ykaxzY-1VAqVQ6PJ0
PERCH_RUNWAY: 1
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_ASSET_VERSION: 8255e4c4a367cfa3e2bd
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /var/sites/l/landandwave.co.uk/public_html/perch/templates
PERCH_TEMPLATE_FILTERS:
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_XHTML_MARKUP:
PERCH_RWD: 1
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_DEFAULT_BUCKET: default
PERCH_TRANSLATION_ASSIST:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_PRIV_ASSIST:
PERCH_CUSTOM_EDITOR_CONFIGS:
PERCH_ENABLE_EXIF: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_SHOP_VERSION: 1.2.5
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown
Hosting settings
PHP: 7.0.1
Zend: 3.0.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.12-dev - 20150407 - $Id: 7e72f9690b1498a1bead7a637c33a831c0d2f655 $
MySQL server: 5.7.16
Free disk space: 32.99 TB
Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, bcmath, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, intl, json, ldap, mbstring, mcrypt, standard, mysqlnd, mysqli, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, Reflection, imap, SimpleXML, soap, sockets, exif, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi
GD: Yes
ImageMagick: No
PHP max upload size: 1024M
PHP max form post size: 1024M
PHP memory limit: 1024M
Total max uploadable file size: 1024M
Resource folder writeable: Yes
Session timeout: 240 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
DOCUMENT_ROOT: /var/sites/w/www.landandwave.co.uk/public_html
GATEWAY_INTERFACE: CGI/1.1
HTTPS: On
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
HTTP_ACCEPT_ENCODING: gzip, deflate, br
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.9,en-GB;q=0.8
HTTP_CONNECTION: close
HTTP_COOKIE: _ga=GA1.3.947418896.1526225401; __stripe_mid=016c5037-d4e6-4a18-9524-b7be6634490b; cmsa=1; _gid=GA1.3.326790163.1538379487; PHPSESSID=2b006d92a47aefcc86adb4b1050f8fb7
HTTP_HOST: www.landandwave.co.uk
HTTP_REFERER: https://www.landandwave.co.uk/perch/core/settings/diagnostics/
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
HTTP_X_FORWARDED_FOR: 86.131.56.142
HTTP_X_FORWARDED_PROTO: https
HTTP_X_HTTPS: On
HTTP_X_PORT: 443
PATH: /bin
PHPRC: /var/sites/l/landandwave.co.uk/public_html
QUERY_STRING: extended
REDIRECT_STATUS: 200
REMOTE_ADDR: 86.131.56.142
REMOTE_PORT: 34671
REQUEST_METHOD: GET
REQUEST_URI: /perch/core/settings/diagnostics/?extended
SCRIPT_FILENAME: /var/sites/w/www.landandwave.co.uk/public_html/perch/core/settings/diagnostics/index.php
SCRIPT_NAME: /perch/core/settings/diagnostics/index.php
SERVER_ADDR: 10.170.0.112
SERVER_ADMIN: you@example.com
SERVER_NAME: www.landandwave.co.uk
SERVER_PORT: 443
SERVER_PROTOCOL: HTTP/1.1
SERVER_SOFTWARE: Apache
PHP_SELF: /perch/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1538383391.24
REQUEST_TIME: 1538383391
argc: 1
Drew McLellan

Drew McLellan 2638 points
Perch Support

2 years ago

I'd suggest updating the current version, which includes a Redactor update. That may address your problem, and if not at least gives us a good place to work from.
Graham Milton

Graham Milton 0 points

2 years ago

Drew McLellan said:

I'd suggest updating the current version, which includes a Redactor update. That may address your problem, and if not at least gives us a good place to work from.

Thanks Drew, will do. Thanks for all your help and if the problem persists post update, i'll update you