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Thread tagged as: Shop

What would cause empty order items shop email on status change?

OK, so when I receive an email after placing an order, all the items are listed. When I change the status to send an email (order dispatched) for example, the order items are empty, but the prices, shipping, addresses etc are all sent correctly.

I suppose I can just not send the order details with the dispatched email, but why isn't it working? This is the same with the default dispatched email or my custom one.
Lisa Morena

Lisa Morena 1 points

  • 4 years ago
Drew McLellan

Drew McLellan 2638 points
Perch Support

4 years ago

With that level of information I just can't say. Could you provide your template and diagnostics report?
Lisa Morena

Lisa Morena 1 points

4 years ago

Email header:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "https://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> 
<html xmlns="https://www.w3.org/1999/xhtml">
<head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <meta name="viewport" content="width=device-width, initial-scale=1.0"/>
    <title><perch:shop id="subject" type="text" /></title>
    <style type="text/css">
        #outlook a {padding:0;} /* Force Outlook to provide a "view in browser" menu link. */
        body{width:100% !important; -webkit-text-size-adjust:100%; -ms-text-size-adjust:100%; margin:0; padding:0;} 
        .ExternalClass {width:100%;} /* Force Hotmail to display emails at full width */  
        .ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {line-height: 100%;}
        #backgroundTable {margin:0; padding:0; width:100% !important; line-height: 100% !important;}
        img {outline:none; text-decoration:none; -ms-interpolation-mode: bicubic;} 
        a img {border:none;} 
        .image_fix {display:block;}
        p {margin: 1em 0;}
        h1, h2, h3, h4, h5, h6 {color:#ff468b !important;}
        h1 a, h2 a, h3 a, h4 a, h5 a, h6 a {color:#ff468b!important;}
        h1 a:active, h2 a:active,  h3 a:active, h4 a:active, h5 a:active, h6 a:active { color: red !important; }
        h1 a:visited, h2 a:visited,  h3 a:visited, h4 a:visited, h5 a:visited, h6 a:visited { color: purple !important; }
        table td {border-collapse: collapse;}
        table { border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt; }
        a {color: #ff468b;}
    </style>
</head>
<body>
<table cellpadding="0" cellspacing="0" border="0" id="backgroundTable" width="54%"><tr><td valign="top" style="padding: 20px 20px 100px 20px;  font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; font-size: 12px;" align="center"><table width="80%" style="max-width: 800px;"><tr><td valign="top" style="background-color:#FFFFFF;">

dispatch email body

<perch:template path="email.html" relative="true" />
<perch:template path="_email_header.html" relative="true" />
    <table width="100%" style="border: 1px solid #EAEAEA; box-shadow:0px 0px 10px #EAEAEA;">
        <tr>
            <td style="padding: 10px 20px; background-color: #feeef4;" valign="top"><h1 style="color:#ff468b; font-weight: normal; font-size:24px; font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; line-height: 26px;"><perch:shop id="subject" type="text" /></h1></td></tr>
        <tr>
            <td style="padding: 10px 20px; font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color: #777777; font-size: 13px;">

                <perch:shop id="intro" type="textarea" label="Introduction" markdown="true" editor="markitup" size="s" />
<p style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color: #777777; font-size: 13px;">Hi <perch:shop id="shipping_first_name" type="hidden" />,</p>
                <p style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color: #777777; font-size: 13px;"><b>Order:</b> <perch:shop id="orderInvoiceNumber" type="hidden" /></p>
                <hr>

            <table width="100%">
            <thead>
                <tr>
                    <th align="left" width="50%" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 13px;"><b>ITEM</b></th>
                    <th align="right" width="10%" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b;font-size: 13px;"><b>QUANTITY</b></th>
                    <th align="right" width="20%" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 13px;"><b>UNIT PRICE</b></th>
                    <th align="right" width="20%" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 13px; text-align: right"><b>TOTAL</b></th>
                </tr>
            </thead>

            <tbody>
            <perch:orderitems>
                <tr>
                    <td style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#777777; font-size: 13px;">
                        <perch:orderitem id="title" type="hidden" /><br>
                        <perch:orderitem id="variant_desc" type="hidden" />
                    </td>
                    <td align="right" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#777777; font-size: 13px;">
                        <perch:orderitem id="quantity" type="hidden" />
                    </td>
                    <td align="right" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#777777; font-size: 13px;">
                        <perch:orderitem id="price_without_tax" type="hidden" format="$:%.2n" />
                    </td>
                    <td align="right" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#777777; font-size: 13px;">
                        <perch:orderitem id="total_without_tax" type="hidden" format="$:%.2n" />
                    </td>
                </tr>
            </perch:orderitems>

                <perch:if id="total_discounts" match="gt" value="0.00">
                <tr>
                    <td colspan="3" align="right" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 13px;">
                        <b>DISCOUNT</b> (<perch:shop id="discount_code" type="hidden" />)
                    </td>
                    <td align="right" colspan="2" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#777777; font-size: 13px;">
                        <perch:shop id="total_discounts" type="hidden" format="$:%.2n" />
                    </td>
                </tr>
                <tr>
                    <td colspan="3" align="right" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 13px;">
                        <b>TOTAL</b>
                    </td>
                    <td align="right" colspan="2" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#777777; font-size: 13px;">
                        <perch:shop id="total_items" type="hidden" format="$:%.2n" />
                    </td>
                </tr>
                <perch:else />
                <tr>
                    <td colspan="3" align="right" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 13px;">
                        <b>TOTAL</b>
                    </td>
                    <td align="right" colspan="2" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#777777; font-size: 13px;">
                        <perch:shop id="total_items" type="hidden" format="$:%.2n" />
                    </td>
                </tr>
                </perch:if>

                <perch:if id="shipping_weight" match="gt" value="0" >
                    <tr>
                        <td colspan="3" align="right" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 13px;">
                            <b>SHIPPING</b> (<perch:shop id="shipping_method" type="hidden" />) 
                        </td>
                        <td align="right" colspan="2" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#777777; font-size: 13px;">
                            <perch:shop id="shipping_without_tax" type="hidden" format="$:%.2n" />
                        </td>
                    </tr>
                </perch:if>

                <tr>
                    <td colspan="3" align="right" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 15px;">
                        <b>GRAND TOTAL</b>
                    </td>
                    <td align="right" colspan="2" style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#000000; font-size: 15px;">
                        <b><perch:shop id="grand_total_formatted" type="hidden" /></b>
                    </td>
                </tr>
            </tbody>
        </table>

                <hr>
                <h2 style="font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif; color:#ff468b; font-size: 15px;">DELIVERY &amp; BILLING ADDRESS</h2>
                <p>
                    <b><perch:shop id="shipping_first_name" type="hidden" /> <perch:shop id="shipping_last_name" type="hidden" /></b><br>
                    <perch:if exists="shipping_company"><perch:shop id="shipping_company" type="hidden" /><br></perch:if>
                    <perch:if exists="shipping_address_1"><perch:shop id="shipping_address_1" type="hidden" /><br></perch:if>
                    <perch:if exists="shipping_address_2"><perch:shop id="shipping_address_2" type="hidden" /><br></perch:if>
                    <perch:if exists="shipping_county"><perch:shop id="shipping_county" type="hidden" /><br></perch:if>
                    <perch:if exists="shipping_city"><perch:shop id="shipping_city" type="hidden" /><br></perch:if>
                    <perch:if exists="shipping_postcode"><perch:shop id="shipping_postcode" type="hidden" /></perch:if>
                </p>
                <perch:shop id="signoff" type="textarea" label="Sign-off" markdown="true" editor="markitup" size="s" />
            </td>
        </tr>

<perch:template path="_email_footer.html" relative="true" />

Footer :

          <tr>  <td class="footer" style="padding:0 10px 10px 10px; font-family:'Century Gothic', 'Heiti SC', 'Avant Garde', Tahoma, Geneva, sans-serif;">
                          <div align="center" style="border-top: solid 1px #c0c2c2; padding-top: 10px;"><span style="color:#777777; font-size: 12px; "> email: <a style="color:#ff468b" 
href="mailto:email@test.co.uk">email@test.co.uk</a>&nbsp;|&nbsp;web:&nbsp; <a style="color:#ff468b" 
href="https://www.website.co.uk">www.website.co.uk</a></span></div></td></tr>
    </table>
</td></tr></table></td></tr></table>  
</body>
</html>

Diagnostics:


    Perch: 2.8.32
    Production mode: Production (100)
    Installed apps: content (2.8.32), assets (2.8.32), categories (2.8.32), perch_forms (1.8.3), perch_shop_orders (1.0.9), perch_shop_products (1.0.9), perch_shop (1.0.9), perch_members (1.5)
    DB driver: PDO
    DB tables: perch2_categories (3), perch2_category_counts (0), perch2_category_sets (1), perch2_content_index (0), perch2_content_items (11), perch2_content_regions (1), perch2_forms (4), perch2_forms_responses (1), perch2_members (3), perch2_members_forms (0), perch2_members_member_tags (0), perch2_members_sessions (4), perch2_members_tags (0), perch2_navigation (0), perch2_navigation_pages (0), perch2_page_templates (0), perch2_pages (1), perch2_resource_log (45), perch2_resource_tags (0), perch2_resources (12), perch2_resources_to_tags (0), perch2_settings (25), perch2_shop_addresses (5), perch2_shop_admin_index (30), perch2_shop_brands (1), perch2_shop_cart (12), perch2_shop_cart_data (88), perch2_shop_cart_items (13), perch2_shop_countries (250), perch2_shop_currencies (152), perch2_shop_customers (3), perch2_shop_emails (3), perch2_shop_index (606), perch2_shop_option_values (0), perch2_shop_options (0), perch2_shop_order_items (166), perch2_shop_order_promotions (0), perch2_shop_order_statuses (9), perch2_shop_orders (79), perch2_shop_orders_meta (1), perch2_shop_product_files (0), perch2_shop_product_option_values (0), perch2_shop_product_options (0), perch2_shop_product_tags (0), perch2_shop_products (8), perch2_shop_promotions (0), perch2_shop_search (8), perch2_shop_shipping_zone_countries (4), perch2_shop_shipping_zones (1), perch2_shop_shippings (1), perch2_shop_tax_exhibits (100), perch2_shop_tax_group_rates (1), perch2_shop_tax_groups (1), perch2_shop_tax_locations (1), perch2_shop_tax_rates (0), perch2_shop_variants (0), perch2_user_passwords (0), perch2_user_privileges (69), perch2_user_role_privileges (16), perch2_user_roles (2), perch2_users (1)
    Users: 1
    App runtimes:

    <?php
        $apps_list = array(
            'content', 
            'categories',
            'perch_forms',
    'perch_members',
    'perch_shop',
        );

    Editor plug-ins: ckeditor, markitup, redactor
    H1: 5238654cba3af19af8b40d479727ac50
    L1: 631c421152c1f13dd7654cb910052040
    F1: 2edba60ed1f613d6dd804feb202456a2
    headerColour: #ffffff
    content_singlePageEdit: 1
    helpURL:
    siteURL: /
    hideBranding: 0
    content_collapseList: 1
    lang: en-gb
    update_2.8.31: done
    latest_version: 2.8.15
    on_sale_version: 2.8.32
    perch_members_update: 1.4
    update_2.8.32: done
    perch_shop_update: 1.0.9
    headerScheme: light
    perch_members_login_page: /members/login.php?r={returnURL}
    perch_shop_price_tax_mode: inc
    perch_shop_site_url:
    perch_shop_product_url: /shop/{slug}
    perch_shop_default_currency: 47
    perch_shop_reporting_currency: 47
    perch_shop_invoice_number_format: Invoice%d
    dashboard: 0
    hide_pwd_reset: 0
    content_hideNonEditableRegions: 0
    content_frontend_edit: 0
    PERCH_DEVELOPMENT: 10
    PERCH_STAGING: 50
    PERCH_PRODUCTION: 100
    PERCH_DB_USERNAME: root
    PERCH_DB_SERVER: localhost
    PERCH_DB_DATABASE: website_cms
    PERCH_DB_PREFIX: perch2_
    PERCH_TZ: Europe/London
    PERCH_EMAIL_FROM: email@test.co.uk
    PERCH_EMAIL_FROM_NAME: Lisa Morena
    PERCH_LOGINPATH: /my_cms
    PERCH_PATH: C:\UniServerZ\www\sgs.localhost\my_cms
    PERCH_CORE: C:\UniServerZ\www\sgs.localhost\my_cms\core
    PERCH_RESFILEPATH: C:\UniServerZ\www\sgs.localhost\my_cms\resources
    PERCH_RESPATH: /my_cms/resources
    PERCH_HTML5: 1
    PERCH_RUNWAY:
    PERCH_ERROR_MODE: DIE
    PERCH_DATE_LONG: %d %B %Y
    PERCH_DATE_SHORT: %d %b %Y
    PERCH_TIME_SHORT: %H:%M
    PERCH_TIME_LONG: %H:%M:%S
    PERCH_RUNWAY_ROUTED:
    PERCH_STRONG_PASSWORDS:
    PERCH_DEBUG:
    PERCH_PREVIEW_ARG: preview
    PERCH_TEMPLATE_PATH: C:\UniServerZ\www\sgs.localhost\my_cms\templates
    PERCH_DEFAULT_DOC: index.php
    PERCH_DEFAULT_EXT: .php
    PERCH_PRODUCTION_MODE: 100
    PERCH_RWD:
    PERCH_HTML_ENTITIES:
    PERCH_SSL:
    PERCH_STRIPSLASHES:
    PERCH_PROGRESSIVE_FLUSH: 1
    PERCH_PARANOID:
    PERCH_FORCE_SECURE_COOKIES:
    PERCH_PASSWORD_MIN_LENGTH: 6
    PERCH_MAX_FAILED_LOGINS: 10
    PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
    PERCH_VERIFY_UPLOADS:
    PERCH_AUTH_PLUGIN:
    PERCH_DB_CHARSET: utf8
    PERCH_DB_PORT:
    PERCH_DB_SOCKET:
    PERCH_SESSION_TIMEOUT_MINS: 20
    PERCH_SHOP_VERSION: 1.0.9
    PERCH_APPS_EDITOR_PLUGIN: markitup
    PERCH_APPS_EDITOR_MARKUP_LANGUAGE: textile

Hosting settings

    PHP: 5.6.19
    Zend: 2.6.0
    OS: WINNT
    SAPI: apache2handler
    Safe mode: not detected
    MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
    MySQL server: 5.6.28
    Free disk space: 455.47 GB
    Extensions: Core, bcmath, calendar, ctype, date, ereg, filter, ftp, hash, iconv, json, mcrypt, SPL, odbc, pcre, Reflection, session, standard, mysqlnd, tokenizer, zip, zlib, libxml, dom, PDO, openssl, SimpleXML, wddx, xml, xmlreader, xmlwriter, apache2handler, curl, fileinfo, gd, intl, mbstring, exif, mysql, mysqli, Phar, pdo_mysql, sockets, xmlrpc, com_dotnet, mhash
    GD: Yes
    ImageMagick: No
    PHP max upload size: 20M
    PHP max form post size: 25M
    PHP memory limit: 128M
    Total max uploadable file size: 20M
    Resource folder writeable: Yes
    Session timeout: 24 minutes
    Native JSON: Yes
    Filter functions: Yes
    Transliteration functions: Yes
    HTTP_HOST: sgs.localhost
    HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
    HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
    HTTP_ACCEPT_LANGUAGE: en-GB,en;q=0.5
    HTTP_ACCEPT_ENCODING: gzip, deflate
    HTTP_REFERER: https://sgs.localhost/my_cms/core/settings/diagnostics/
    HTTP_COOKIE: cookieconsent_dismissed=yes; p_m=330bc8e1c64cfb595d357b8ab455d64a59a18845; cmsa=1; PHPSESSID=af3vv3purmo081q54vq30btar3
    HTTP_CONNECTION: keep-alive
    HTTP_UPGRADE_INSECURE_REQUESTS: 1
    PATH: C:\UniServerZ\core\apache2\bin;C:\UniServerZ\core\mysql\bin;C:\UniServerZ\core\php56;C:\UniServerZ\core\openssl;C:\UniServerZ\core\msmtp;C:\UniServerZ\utils;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\ZipGenius 6\;C:\Program Files (x86)\Skype\Phone\;C:\Program Files (x86)\Windows Live\Shared
    SystemRoot: C:\Windows
    COMSPEC: C:\Windows\system32\cmd.exe
    PATHEXT: .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    WINDIR: C:\Windows
    SERVER_SOFTWARE: Apache
    SERVER_NAME: sgs.localhost
    SERVER_ADDR: 127.0.0.1
    SERVER_PORT: 80
    REMOTE_ADDR: 127.0.0.1
    DOCUMENT_ROOT: C:/UniServerZ/www/sgs.localhost
    REQUEST_SCHEME: http
    CONTEXT_DOCUMENT_ROOT: C:/UniServerZ/www/sgs.localhost
    SERVER_ADMIN: email@test.co.uk
    SCRIPT_FILENAME: C:/UniServerZ/www/sgs.localhost/my_cms/core/settings/diagnostics/index.php
    REMOTE_PORT: 50064
    GATEWAY_INTERFACE: CGI/1.1
    SERVER_PROTOCOL: HTTP/1.1
    REQUEST_METHOD: GET
    QUERY_STRING: extended
    REQUEST_URI: /my_cms/core/settings/diagnostics/?extended
    SCRIPT_NAME: /my_cms/core/settings/diagnostics/index.php
    PHP_SELF: /my_cms/core/settings/diagnostics/index.php
    REQUEST_TIME_FLOAT: 1476903151.589
    REQUEST_TIME: 1476903151
Stephen Holt

Stephen Holt 0 points

4 years ago

I am also encountering a similar problem with my email templates.

The <perch:orderitems> tags loop through each item as i can get it to output html from within the tags. I'll post an example here

<perch:orderitems>
                    <p>item here</p>
                    <tr>
                        <td>
                            <perch:orderitem id="title" type="hidden" />
                        </td>
                        <td>
                            <perch:orderitem id="variant_desc" type="hidden" />
                        </td>
                        <td>
                            <perch:orderitem id="quantity" type="hidden" />
                        </td>
                        <td>
                            <perch:orderitem id="price_without_tax" type="hidden" format="$:%.2n" />
                        </td>
                        <td align="right">
                            <perch:orderitem id="total_without_tax" type="hidden" format="$:%.2n" />
                        </td>
                    </tr>
                </perch:orderitems>

However the <perch:orderitem /> tag fails to return the order item values. I can confirm that there are values for these items as they are visible when i insert <perch:showall />. Here is an excerpt for that output

items   
Array
(
    [0] => Array
        (
            [brand] => 1
            [catalog_only] => 0
            [category] => 
            [depth] => 
            [description] => Array
                (
                    [_flang] => markdown
                    [raw] => Coming soon a range of downloadable resources.
                    [processed] => 
Coming soon a range of downloadable resources.


                )

            [discount] => 0.00
            [height] => 
            [identifier] => 432
            [image] => 
            [image_alt] => 
            [itemDiscount] => 0.00
            [itemDynamicFields] => 
            [itemID] => 432
            [itemPrice] => 10.00
            [itemQty] => 1
            [itemTax] => 2.00
            [itemTaxDiscount] => 0.00
            [itemTaxRate] => 20.00
            [itemTotal] => 12.00
            [itemType] => product
            [on_sale] => 
            [orderID] => 121
            [parentID] => 
            [perch_brand] => 1
            [perch_catalog_only] => 0
            [perch_category] => 
            [perch_depth] => 
            [perch_description] => Array
                (
                    [_flang] => markdown
                    [raw] => Coming soon a range of downloadable resources.
                    [processed] => 
Coming soon a range of downloadable resources.


                )

            [perch_height] => 
            [perch_image] => 
            [perch_image_alt] => 
            [perch_on_sale] => 
            [perch_price] => Array
                (
                    [47] => 25.00
                )

            [perch_requires_shipping] => 0
            [perch_sale_price] => Array
                (
                    [47] => 
                )

            [perch_slug] => test-resource-sl-dr-test
            [perch_status] => 1
            [perch_stock_location] => 0
            [perch_stock_status] => 0
            [perch_tax_group] => 1
            [perch_trade_price] => 
            [perch_weight] => 
            [perch_width] => 
            [price] => Array
                (
                    [47] => 25.00
                )

            [price_with_tax] => 12.00
            [price_with_tax_formatted] => £12.00
            [price_without_tax] => 10.00
            [price_without_tax_formatted] => £10.00
            [productCreated] => 2016-10-10 13:55:32
            [productDeleted] => 
            [productDynamicFields] => {"description":{"_flang":"markdown","raw":"Coming soon a range of downloadable resources.","processed":"
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Drew McLellan

Drew McLellan 2638 points
Perch Support

4 years ago

Please raise your own thread for this - it's really hard to address two things in one thread.
Lisa Morena

Lisa Morena 1 points

4 years ago

Any news on this Drew? It seems a few others have this issue too: https://forum.grabaperch.com/forum/10-31-2016-perch-shop-email-errors
Drew McLellan

Drew McLellan 2638 points
Perch Support

4 years ago

No news as yet.
Lisa Morena

Lisa Morena 1 points

4 years ago

OK, please keep me updated here. I have disabled the order details from the dispatched email for now, so no urgency, but obviously not ideal.

Thanks