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Thread tagged as: Problem, Gallery

Images Not Uploading

I upgraded all my sites to 2.7.2 as well as the gallery app and when I upload images, nothing happens. There is upload progress, then the images are not there. Not sure if this is a common issue, or just me. Thanks, Jared

Jared Medley

Jared Medley 0 points

  • 7 years ago
Rachel Andrew

Rachel Andrew 394 points
Perch Support

Can we see your Diagnostics Report?

Perch: 2.7.2
Production mode: Production (100)
Installed apps: content (2.7.2), assets (2.7.2), categories (2.7.2), perch_blog (4.1), perch_forms (1.8.1), perch_gallery (2.8.5), perch_mailchimp (2.0.1), perch_shop_paypal (1.2.1), perch_upgrade (1.3), perch_comments (1.0), perch_members (1.0.1)
DB driver: PDO
DB tables: perch2_blog_authors, perch2_blog_categories, perch2_blog_comments, perch2_blog_posts, perch2_blog_posts_to_categories, perch2_blog_posts_to_tags, perch2_blog_sections, perch2_blog_tags, perch2_categories, perch2_category_counts, perch2_category_sets, perch2_comments, perch2_comments_votes, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_forms, perch2_forms_responses, perch2_gallery_albums, perch2_gallery_image_versions, perch2_gallery_images, perch2_mailchimp_campaigns, perch2_mailchimp_history, perch2_mailchimp_log, perch2_mailchimp_stats, perch2_mailchimp_subscribers, perch2_members, perch2_members_forms, perch2_members_member_tags, perch2_members_sessions, perch2_members_tags, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_shop_categories, perch2_shop_log, perch2_shop_orders, perch2_shop_product_options, perch2_shop_products, perch2_shop_products_to_categories, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users
Users: 7
App runtimes:
<?php
    $apps_list = array(
        'content',
        'perch_gallery',
        'perch_members',
        'perch_blog',
        'perch_forms',
        'perch_comments',
        'perch_mailchimp',
        'perch_shop_paypal', 
    );
?>
Scheduled tasks for perch_mailchimp: update_list_stats (60 mins)
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Editor plug-ins: markitup
H1: c1845c14be6459438e58cd741efd203d
L1: 59d444490a9561e3929c30bd20cd0b31
headerColour: #ffffff
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
update_2.1.3: done
latest_version: 2.5.3
update_2.2: done
headerScheme: light
dashboard: 0
perch_upgrade_v1_prefix: perch_
perch_members_login_page: /members/index.php?r={returnURL}
content_hideNonEditableRegions: 1
perch_gallery_basicUpload: 0
logoPath: /admin/resources/logoPhoto.svg
perch_blog_post_url: /blog/post.php?s={postSlug}
perch_blog_update: 4.0
perch_blog_slug_format: %Y-%m-%d-{postTitle}
perch_blog_akismet_key:
perch_blog_comment_notify: 1
perch_comments_akismet_key:
update_2.3.2: done
update_2.3.4: done
on_sale_version: 2.7.2
update_2.4.3: done
content_frontend_edit: 1
update_2.4.5: done
perch_gallery_bucket_mode: dynamic
perch_gallery_bucket: default
perch_gallery_update: 2.8.5
update_2.5.4: done
perch_blog_max_spam_days: 1
hide_pwd_reset: 0
update_2.6: done
update_2.6.3: done
update_2.7.2: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: jaredmed_master
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: jaredmed_master
PERCH_DB_PREFIX: perch2_
PERCH_TZ: UTC
PERCH_EMAIL_FROM: jared@jaredmedley.com
PERCH_EMAIL_FROM_NAME: Jared Medley
PERCH_LOGINPATH: /admin
PERCH_PATH: /home/jaredmed/public_html/photo/admin
PERCH_CORE: /home/jaredmed/public_html/photo/admin/core
PERCH_RESFILEPATH: /home/jaredmed/public_html/photo/admin/resources
PERCH_RESPATH: /admin/resources
PERCH_HTML5: 1
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /home/jaredmed/public_html/photo/admin/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
HOSTING SETTINGS

PHP: 5.5.17
Zend: 2.5.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: bf9ad53b11c9a57efdb1057292d73b928b8c5c77 $
MySQL server: 5.5.37-cll
Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, calendar, ctype, curl, dom, hash, filter, ftp, gd, gettext, SPL, iconv, session, json, mbstring, mcrypt, standard, mysql, mysqli, mysqlnd, Phar, posix, pspell, Reflection, imap, SimpleXML, soap, sockets, exif, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, PDO, pdo_sqlite, pdo_mysql, ionCube Loader
GD: Yes
ImageMagick: No
PHP max upload size: 50M
PHP max form post size: 10M
PHP memory limit: 128M
Total max uploadable file size: 10M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: No
CONTEXT_DOCUMENT_ROOT: /home/jaredmed/public_html/photo
DOCUMENT_ROOT: /home/jaredmed/public_html/photo
GATEWAY_INTERFACE: CGI/1.1
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
HTTP_ACCEPT_ENCODING: gzip,deflate,sdch
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8,de;q=0.6,fr;q=0.4
HTTP_CONNECTION: keep-alive
HTTP_COOKIE: cmssb=1; _ga=GA1.2.1356965873.1415029914; cmsa=1; PHPSESSID=79141939fd774800b390450618f74f5f; __utmt=1; __utma=26300284.1489020585.1413471147.1415201307.1415210468.16; __utmb=26300284.1.10.1415210468; __utmc=26300284; __utmz=26300284.1415040537.12.2.utmcsr=jaredmedley.com|utmccn=(referral)|utmcmd=referral|utmcct=/
HTTP_HOST: photo.jaredmedley.com
HTTP_REFERER: https://photo.jaredmedley.com/admin/core/settings/diagnostics/
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36
PATH: /bin:/usr/bin
QUERY_STRING: extended
REDIRECT_STATUS: 200
REMOTE_ADDR: 70.103.41.162
REMOTE_PORT: 12453
REQUEST_METHOD: GET
REQUEST_SCHEME: http
REQUEST_URI: /admin/core/settings/diagnostics/?extended
SCRIPT_FILENAME: /home/jaredmed/public_html/photo/admin/core/settings/diagnostics/index.php
SCRIPT_NAME: /admin/core/settings/diagnostics/index.php
SERVER_ADDR: 192.163.235.23
SERVER_ADMIN: webmaster@photo.jaredmedley.com
SERVER_NAME: photo.jaredmedley.com
SERVER_PORT: 80
SERVER_PROTOCOL: HTTP/1.1
SERVER_SOFTWARE: Apache
UNIQUE_ID: VFpl8cCj6rcAAGCK1goAAAAH
PHP_SELF: /admin/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1415210481.7979
REQUEST_TIME: 1415210481
Drew McLellan

Drew McLellan 2638 points
Perch Support

How big are the files you're trying to upload?

They're between 250k and 500k

Drew McLellan

Drew McLellan 2638 points
Perch Support

Do images upload ok elsewhere on the site?

Files upload fine directly through FTP, but nowhere through perch.

Drew McLellan

Drew McLellan 2638 points
Perch Support

Is the result the same in all cases?

Ya it's the same result. It is happening to all sites on my server. All updated versions of perch and gallery app. I also get the same result when uploading files/images through the assets app.

Drew McLellan

Drew McLellan 2638 points
Perch Support

Is there anything in your PHP error log?

No just some unrelated not found pages. My hosting service has looked around and can't find anything on the server that would cause it either. Kinda dead in the water at this point.

Sorry you mean PHP error log. I need to SSH into my server to see that and I need to figure out how to do that. Hosting service says they see nothing when they looked at it.

I see nothing in the PHP error log for this. Sort of stumped here.

Rachel Andrew

Rachel Andrew 394 points
Perch Support

It's not something that is generally happening in Perch (we'd have 100s of reports by now if it was!) so there is something going on with your setup.

I assume you have a local development version of the site hosted on your local machine? Can you upload images there?

Ah I figured it out. There was a character incorrect in the php.ini file and I've fixed that. Sorry to have taken so much of your time. Love what you guys do! Thanks again!