password reset

I mean my main Perch account which holds all the licenses and the site account for one of those licenses. They both have the same email address. I can get a password reset with the former but not the latter

In the config file I have the PERCH_EMAIL_FROM set to the email address

But I see now from https://docs.grabaperch.com/docs/installing-perch/configuration/email/ that I needed to configure more settings to enable password reset emails. I have now configured these settings as described for gmail in the email configuration doc (and enabled less secure apps settings) but still not working.

Hello again, apologies for pestering. Still stumped by this and not sure if possible to get any further assistance? Understand if not. Many thanks

Hi Rachel, Thanks. I can access the database via PHPMyAdmin from my hosting, which I have done and followed Drew's instructions to someone previously needing to reset their password in the same way:

In the perch2_users table, find your user and set the password to:

5f4dcc3b5aa765d61d8327deb882cf99

This will enable you to log in with a password of password

But it comes back as incorrect. Is this not what I should have done? Again, apologies if this is beyond the remit of the forum for you to help with

Hi Drew, Would you be able to point me to the right page/file to add the

<?php PerchUtil::output_debug(); ?>

line to? Many thanks for your patience

Sorry, I'm a bit confused. Don't I need the admin password which I am lacking to access admin?

Hi Rachel, Apologies, I for not realising I only needed the config debug and thank you for your patience. This is the output:

Debug Message
Activating via CURL
{"result":"SUCCESS","latest_version":"2.8.15","on_sale_version":"2.8.24"}
DELETE FROM perch2_settings WHERE settingID='latest_version' AND userID=0 LIMIT 1
INSERT INTO perch2_settings(settingID,settingValue,userID) VALUES('latest_version','2.8.15',0)
DELETE FROM perch2_settings WHERE settingID='on_sale_version' AND userID=0 LIMIT 1
INSERT INTO perch2_settings(settingID,settingValue,userID) VALUES('on_sale_version','2.8.24',0)

stdClass Object
(
    [result] => SUCCESS
    [latest_version] => 2.8.15
    [on_sale_version] => 2.8.24
)

Activation: success
SELECT u.*, r.* FROM perch2_users u, perch2_user_roles r WHERE u.roleID=r.roleID AND u.userEnabled=1 AND userUsername='netsrik' LIMIT 1
User exists, checking password.
Old MD5 password.
MD5 password failed to match.
Writing auth fail to log.
SELECT DISTINCT settingID, settingValue FROM perch2_settings WHERE userID=0
Queries: 10
Memory: 2.6071

Yes, there is only the one user with username netsrik, which is the master admin, role ID 2

I did set the password to 5f4dcc3b5aa765d61d8327deb882cf99in the database and that it what it still is -- I keep double checking

It's the same one as referenced in the config.php file